We arrived half an hour before official check-in time, and were attended very nicely, but the first bumb was the lack of our printed version of the reservation email from booking.com ( don't ask me why that was so important to have). So instead of my name and even the reference number I had to connect to their b. wifi and forward the email to them, that took 15 minutes, because first their email was wrong, then we tried another and he could still not find it. Alright after all that we got our keys the receptionist accompanied us to our room and that's it.
Once in the room we noticed that all of our towels were dirty with blood and make-up staines, the bed had dirty spots and the hairdryer had some brown stains, which I don't even want to know where they come from. So when we left the room for a trip through the town, at noon, I told the house-keeping about the problems we encountered in our room, asked if she could please see to it that it gets resolved. I did so very nicely I think. She said, she was sorry, she would do it right away, I said thank you and we left.
When we came back 8 hours later the bed was alright, 3 towels were clean but one was not. Then I took the dirty towel with me downstairs to the reception, talked to a middle-aged woman, whom I presume to be the shift-manager and explained.... She didn't see fit to apologize, instead I had to show her the stains and only then she would recognize, take the towel and say she will handle it.That was 2 hours and I am still waiting on my towel which I obviously need to dry myself.