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All reviews small hotel open curtains the nearest metro stop small luxury top floor making suggestions large closet palermo soho don julio pool area lounge chairs beautiful boutique hotel bars and restaurants room rate quiet street great area breakfast was delicious
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Reviewed 21 March 2018 via mobile

Stayed at many hotels in Soho area (best area to stay for evening drink and nice food). Enjoy the boutique experience that is synonymous with the area, but I have found most of the “boutique” hotels in this area cross the border of charm to a bit shabby. The Smart hotel, despite its cliche name, delivers well above average for the field in this area. Newer and more refined finishes and a pool area that actually gets some light during the day if you get home from meetings early enough.

Only negative comment is the elevator - have patience because you will need it.

Date of stay: March 2018
Trip type: Traveled on business
Thank E6677RArichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa1828SmartHotel, Director General at 1828 Smart Hotel, responded to this reviewResponded 24 March 2018

Dear Richard S, first of all, thank you very much for sharing your experience with other members of TripAdvisor!

We are really glad to read that you enjoyed our stay with us, most of all, that you found our service above average

We work every day to improve the experience of our guest, so we appreciate your comments. The elevator unfortunately is slow (and we know it) but it was chosen because it is hidaulic so it's eco-friendly and makes zero noise...

We really hope that you can visit us again soon.

Kind regards,

1828 Smart Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 March 2018 via mobile

My wife and I spent two nights at this modern boutique hotel at the end of our South American trip. The bedroom was clean with a large flat screen tv and ample space for luggage. The tv had several English channels including CNN, Fox News and the BBC. The bathroom was reasonably good sized with an outstanding shower. Wi-fi was very slow and somewhat unreliable, however.

Front desk personnel were generally helpful and friendly. We had a service problem, however, when the handle on our toilet broke, and they failed to fix it after we reported it. (The toilet still worked but you had to take the lid off the back and manually operate it - a real nuisance.) Absent that issue I would have rated them a 5.

Breakfast was above average with continental items plus scrambled eggs. In contrast to most Argentine breakfast buffets, this one has a wider variety of fruit and fewer baked goods, which we preferred.

Amenities include an outdoor pool, a fitness center and an honor bar. All are very nice.

Location is pretty good. It’s within walking distance of a wide variety of bars and restaurants and 15 minutes to the nearest metro stop (Palermo). We also found two good craft beer bars that are within a block of the hotel (Bodega Cervecera and Grifo Divino).

Date of stay: March 2018
Trip type: Traveled as a couple
Thank JMK-Pittsburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa1828SmartHotel, Director General at 1828 Smart Hotel, responded to this reviewResponded 16 March 2018

Dear Jeff K, first of all, thank you very much for sharing your experience with other members of TripAdvisor!

We are really glad to read that you enjoyed our stay with us, and that you enjoyed our breakfast so much.

We work every day to improve the experience of our guest, so we appreciate your comments

We really hope that you can visit us again soon.

Kind regards,

1828 Smart Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 March 2018

From the secretive-looking entrance you would not guess that inside lies a charming, comfortable and unpretentious modern hotel. We spent a few nights here and were very happy. A pleasant room overlooking the little pool, friendly young people to look after you, contemporary decor without being hip. Good breakfast and bar, no restaurant (which suited us well, as there are loads of excellent places to eat within easy walking distance). 1828 Smart isn't in the heart of Palermo, which is a good thing noise-wise, so it was really peaceful and secluded. But 5 minutes down the road it all comes alive. Very enjoyable and no complaints at all - except perhaps for the incredibly slow lift! Not expensive either.

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Gorgeous10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa1828SmartHotel, Director General at 1828 Smart Hotel, responded to this reviewResponded 13 March 2018

Dear Gorgeous10, first of all, thank you very much for sharing your experience with other members of TripAdvisor!

We are really glad to read that you enjoyed our stay with us, most of all, that our staff made you feel really special and looked after.

We work every day to improve the experience of our guest, so we appreciate your comments. The elevator unfortunately is slow (and we know it) but it was chosen because it is hidaulic so it's eco-friendly and makes cero noise...

We really hope that you can visit us again soon.

Kind regards,

1828 Smart Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 February 2018

These folks could not take being a luxury property more seriously. The ambiance is all about making sure you feel welcome and frankly special in a way that a large hotel could not. I am very grateful for the time and attention offered to my wife and I on our first trip to this lovely city. If you want a small intimate place to stay in Buenos Aries you have to make this your choice.

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Zotique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa1828SmartHotel, Director General at 1828 Smart Hotel, responded to this reviewResponded 28 February 2018

Dear Zotique, first of all, thank you very much for sharing your experience with other members of TripAdvisor!

We are really glad to read that you enjoyed our stay with us, most of all, that our staff made you feel really special and comfortable.

We work every day to improve the experience of our guest, so we appreciate your comments

We really hope that you can visit us again soon.

Kind regards,

1828 Smart Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 February 2018

We had 3 nights at 1828 Smart Hotel and loved everything about the hotel.

It's a small hotel and so it was quiet and intimate. The staff were excellent and nothing was a problem. The lobby area is stylishly chic and was enjoyable to sit and enjoy a drink at the end of the day. That feeling carried over to the the breakfast area, which is really an extension of the lobby. The range of food at breakfast was great.

There is a small outdoor area with a pool and a few loungers. As we were at the end of a 5 week holiday we were happy to spend the afternoons by the pool relaxing. Most days we were the only ones there!

The room was excellent with a really comfortable bed and small, but stylish, marble bathroom. The features of the room were smart technology. The TV is flush mounted into the wall and when it is not turned on you would not know it was there. We were also provided with a VOIP phone with free calls anywhere.

The hotel is located in Palermo and there is so much choice for restaurants and bars within easy walking distance.

Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank MandA6468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melisa1828SmartHotel, Director General at 1828 Smart Hotel, responded to this reviewResponded 28 February 2018

Dear MandA6468, first of all, thank you very much for sharing your experience with other members of TripAdvisor!

We are really glad to read that you enjoyed our stay with us, most of all, that our staff made you feel really special and comfortable.

We work every day to improve the experience of our guest, so we appreciate your comments

We really hope that you can visit us again soon.

Kind regards,

1828 Smart Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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