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Reviewed October 6, 2022

Checking in was very underwhelming. After reading a lot of reviews regarding parking, I made sure to ask for valet service. Surprise! They don't have any.

I requested for a non-smoking room knowing this was part of a casino and I had kids with me. What I got was a smoking room that was converted to a non-smoking room. It's great they fully disclosed, but maybe they shouldn't have in this case as I immediately got a feeling this was going to be a mistake choosing Nuwa. In fairness, I checked out the room and the room (deluxe double) was more than decent. You could smell smoke in the hallway though especially when some of the neighboring doors open.

We were fortunate to know some people who are connected there and once they found out our experience, we were able to change rooms. I was quite surprised at their creativity given they ran out of deluxe doubles. From then on, our experience there was really awesome.

Breezes - A la carte breakfast was decent. More importantly, it is beside the pool. So we had breakfast here, stayed around the pool for a few hours, then had lunch here.
Pool - Saltwater pool. Heated Jacuzzi. Private cabanas are available for a price.
Crystal Dragon - Must try the shrimp rice roll. Most popular item.
Spa - Dry/wet/steam sauna available. Has a lounge as well with complementary dried fruits/water

I agree with some of the other reviews in that their service can really be improved upon. Service shouldn't have to come down to who you chance upon in the property. I don't think that's part of the casino experience.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 02qzpz6t00scgccq2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded October 7, 2022

Dear Sir/ Madam,

Thank you for taking time to review Nuwa Manila.
We are saddened to hear about your check in experience,
and we sincerely apologize for the initial hiccups.
We appreciate and value your time in providing us your honest
feedback, which helps us improve our services.
Please be assured that your concern with regards
to the availability of the valet services and non smoking rooms
are being addressed, and your comments have been relayed to the
relevant departments for their attention.

We hope that this would not deter you from further
experiencing what Nuwa Manila has to offer, and we look forward
to your return.

Sincerely,
Kent Lee
Director, Hotel Operations
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2022 via mobile

we enjoy our swimming. lifeguard Sir Noel at Nuwa hotel he is very accomodating and very polite. He is making sure guest are being attended. he is very friendly definitely we will recommend him and we will come back.

Date of stay: October 2022
Trip type: Traveled with family
Thank V8067EQmarkg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded October 5, 2022

Dear V8067EQmarkg,

Thank you for making Nuwa Manila as the hotel of your choice. We are glad to hear that you had a wonderful stay, and that Noel delighted you with his excellent service. We have informed Noel and his colleagues who felt elated and inspired by your kind compliments. We look forward to welcome you again on your return.

Sincerely,
Kent Lee
Director of Hotel Operations,
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2022

cozy, i just hope that my 16 years old son could experience to eat dine in at season 88, is there a way that they could have an access for minors sana na makakain sa season 88 sarap pagkain nila. And hyatt cafe is not yet in operations

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank esmie712
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded August 13, 2022

Dear Esmie712,

First of all, thank you very much for choosing Nuwa Manila and for taking the time to share your experience on Tripadvisor!

Your compliments are the best reward for our team, who strives to provide an excellent service and we are glad we met your expectations. I have taken your comments on board and can assure you that we want every guest to have a happy and memorable stay with us.

We thank you again for your support and look forward to welcoming you again to Nuwa Manila.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2022 via mobile

Booked a two rooms for my family. It was excellent. The area is near is accessible to everything. Mall, airport, expressway and recreation activities for the young and adults. Receptions is superb. Service is topnotch. The only glitch is the breakfast buffet is on another hotel. Definitely will recommend this hotel to family and friends.

Room tip: Parking is on another building but shuttle is 24hrs
Date of stay: August 2022
Trip type: Traveled with family
Thank denberh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded August 13, 2022

Dear Denberh,

First of all, thank you very much for choosing Nuwa Manila and for taking the time to share your experience on Tripadvisor!

Your compliments are the best reward for our team, who strives to provide an excellent service and we are glad we met your expectations.

We thank you again for your support and look forward to welcoming you again to Nuwa Manila.

Sincerely,
Kent Lee
Director, Hotel Operations
City of Dreams Manila

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Reviewed May 20, 2022

Nice place.. Surely go back here. Well-sanitized, Excellent service and fantastic ambiance.. My kids loved the pool that's exclusively amazing. They even went to Dream play where in they experience different adventurous activities. There's a lot of restaurants to choose from. We ate at Japanese Restaurant "HIDEMASU", the food was great there. I highly recommend the pizza at Modern Table as well. It was located nearby malls like Ayala and Mall of Asia.

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Shapy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded June 1, 2022

Dear Shapy G,

Warmest greetings!

Thank you for taking the time to share with us your positive comments through Tripadvisor following your visit at Nuwa Hotel Manila. I was very pleased to hear that your stay in our hotel was an enjoyable and memorable one. Our mission is to deliver consistently high level of service and products to each and every guest. It is through constant positive feedback such as yours, which encourages us and our team to strive even harder to meet our guests' expectations and enables us to constantly monitor and improve our operation.

We greatly value your continued support, I look forward to your future visits and also trust you will share your positive experience with your friends and colleagues.

If I can be of any further assistance, please do not hesitate to contact myself directly.

Sincerely,

Kent Lee,
Director, Hotel Operations
City of Dreams Manila

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