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Reviewed November 9, 2021

Very nice place, amenities and excelent services, good food, friendly and accommodating staff. We hope to return the soonest with my family. I will recommend your hotel to my clients and friends in our place. Best place to have business meeting with valued clients

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank mdmanere
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded November 15, 2021

Dear Mdmanere,

Thank you very much for choosing Nuwa Manila and for taking the time to share your experience on Trip Advisor.

It is always wonderful to hear such positive feedback, which serves as a great motivator to the team. It shows them that their passion and efforts to provide exceptional service are well appreciated. Rest assured that we do our best to make sure our guests always feel at home, safe and comfortable once inside our hotel especially during this time.

It was a pleasure for us to take care of you and we look forward to welcoming you again to Nuwa Manila – your home away from home.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2021

I was assisted by a very kind young woman named Kara during check-in. She was attentive and professional at the same time you will feel her genuine concern for a senior citizen companion im with. We feel a bit uncomfortable with the grandness of the hotel but the staff made us feel as if we are their frequent VIPs. Definitely recommend it to all my family and friends. Thank you again, Ms. Kara your heart is as golden as the city of dreams.

Date of stay: October 2021
    • Location
    • Cleanliness
    • Service
Thank 277leslym
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded November 5, 2021

Dear 277leslym,

Thank you very much for choosing Nuwa Manila and for taking the time to share your experience on Trip Advisor.

It is always wonderful to hear such positive feedback, which serves as a great motivator to the team. Thank you for highlighting the excellent service provided by Kara during your check-in and all through out your stay. She will be more inspired and motivated hearing your kind words. It is through constant positive feedback such as yours, which encourages us and our team to strive even harder to meet our guests' expectations.

It was a pleasure for us to take care of you and we look forward to welcoming you again to Nuwa Manila – your home away from home.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2021 via mobile

I cannot express how grateful I am today. Once again, thank you for your thoughtfulness! Mam Jacqueline for a Birthday Cake surprise that you've prepared. It was such an unexpected surprise by you to send me into our room for a Beautiful cake set up.. im so much happy that day.. and to Mam Maricar Dy thank you so much for your generosity for upgrading our room into executive room. Although they have a little bit issue to our room but your always there to comply our needs the best as you can. Such a sweet gestures of yours Mam Maricar.

I want you to know that you have an exceptional employee, Manager Mam Jacqueline Quindoy of Hyatt Regency Hotel and Manager Mam Maricar Dy of Nobu Hotel , in your Hotel ( Hyatt & Nobu ) her calm, patient manner and being profit at all times. I wish to commend your Manager , both was courteous and friendly..Manager Quindoy and Manager Dy did her work well, and both of them was more aware of our needs specially when they have a little bit problem in our room. thank you for the prompt and courteous service that you gave us ..thank you and godbless ..my words can never be enough to praise your actions because your work always meet my expectations .
Employees like you are the epitome of professionalism. Thank you for bringing your best to work every single day.
kudos to both of you❤️.. and by the way you’re Hotel has a good ambiance and nice clean restroom esp. Our room and very cold aircon too..

and to your staff Mikha Santiago frontdesk hyatt and Judith Idul - front desk nobu for being friendly and assisted me all the time.Mam Cherish elna  nurse in nobu hotel for being caring when it comes when i need her most esp. When i had an emergency, she's still there to assist me as well. She's so caring and they called me asap by then to know if im ok.
Christine bersola - manager in hyatt also to assist my check in and advised me t9 go ahead of time and she's friendly so much. And lastly Tero M.B - guard of hyatt she's a very much appreciated guard I've ever met, being a dedicated to her work and nice as well..

Thank you so much to my Favorite Hotel like Hyatt Regency Hotel, Nobu Hotel and Nuwa Hotel for always taking care of us and a great experience This is our 1month stay into this different hotel every friday - sunday when we stay for a couple of month. We have always been pleased with the rooms, service and friendly atmosphere. The renovations of the lobby, restaurant and bar area are stunning. The decor although modern blends well with the older section of the hotel and has made the lobby a welcoming, relaxing place for drinks and dining. It seems to now be a very popular place for locals as well as tourists. We usually opt for an aiportfront room/pool view room. Our plans are to return as often as possible.
Im a satisfied and regular guest here in your a 5 star hotel it's a highly recommended to our relatives and friends.thank you so much for a wonderful experience ..

 

Date of stay: November 2021
Trip type: Traveled with family
Thank cecillejimenez5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded November 5, 2021

Dear Cecillejimenez5,

Thank you very much for taking the time to share your experience on Trip Advisor.

We are delighted that you found the hotel to be the perfect blend of convenience, charm and personal service. It was wonderful to hear that the staff were attentive and helpful and that you find the rooms comfortable and attractive. As a team we always aim to go above and beyond the expectations of our guests to make your experience extra special; it is thus a delight to hear that you felt you were service with our heart.

We have shared with the entire team of Nuwa, Nobu & Hyatt your praises and on behalf of all of them we wish to say thank you very much for making us the best hotel you’ve ever stayed in. We feel more than honored to welcome you back again at City of Dreams – your home away from home.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2021

We enjoyed our stay there because it was such a relaxing place. The staff were friendly and approachable. They really care about our well-being. There was a nice scenery from our room. The room was large and spacious.

Date of stay: October 2021
Trip type: Traveled with family
Thank marymayp2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded November 5, 2021

Dear Marymayp2021,

Thank you very much for choosing Nuwa Manila and for taking the time to share your experience on Trip Advisor.

It is always wonderful to hear such positive feedback, which serves as a great motivator to the team. It shows them that their passion and efforts to provide exceptional service are well appreciated. Rest assured that we do our best to make sure our guests always feel at home, safe and comfortable once inside our hotel especially during this time.

It was a pleasure for us to take care of you and we look forward to welcoming you again to Nuwa Manila – your home away from home.


Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2021

Nakakatuwa kasi pwede na ulit yung bata!! and im really glad kasi nakita ko ulit si kuya noel, best staff ever!! Yung consistency nya sa pag assist sa guest since the last time we check in is getting better and better! Great Job nuwa for keeping a great staff like him :)

Date of stay: October 2021
Trip type: Traveled with family
Thank kristinebernadetter
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded November 5, 2021

Dear kristinebernadetter,

Thank you for choosing to stay at Nuwa Hotel. We are glad to know that you had an enjoyable experience and that you particularly liked our pool and its service. We have shared with the entire team especially to Noel your praises. Your kind words truly inspire us to provide greater service to our guests.

We look forward to welcoming you again soon.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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