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All reviews front desk cod nespresso machine pool area red ginger housekeeping service memorable experience warm smile the hotel offers comfortable room an upgrade two thumbs birthday cake nobu hotel ajay noel suite
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Reviewed 27 September 2021 via mobile

5 star for this hotel with a good employees. They assist me right away, friendly and guide me. Thank you kuya Noel for assisting me and also give me a tour in breeze pool. Seeyou around. Stay safe y'all!!!! Highly recommended this hotel. Best of the best est...

Date of stay: September 2021
Trip type: Traveled with family
Thank Chello7917
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded 20 October 2021

Dear Ms. Chello7917,

Thank you for choosing to stay at Nuwa Hotel. We are glad to know that you had an enjoyable experience and that you particularly liked our pool and its service. We have shared with the entire team especially to Noel your praises. Your kind words truly inspire us to provide greater service to our guests.

We look forward to welcoming you again soon.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 September 2021 via mobile

Noel lifeguard in the pool is very welcoming. He helped is giving towels and welcome drinking water. We enjoyed our stayed specially with the help of Noel. The food is the best and I would recommend the hotel to our friends

Date of stay: September 2021
Trip type: Traveled with family
Thank jericor25
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded 24 September 2021

Dear Mr. Jericor25,

Thank you for choosing to stay at Nuwa Hotel. We are glad to know that you had an enjoyable experience and that you particularly liked our pool and its service. We have shared with the entire team especially to Noel your praises. Your kind words truly inspire us to provide greater service to our guests.

We look forward to welcoming you again soon.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 July 2021 via mobile

*Smooth check in with standard SOP protocols was done nicely by Ajay.
*Our room was decorated with neutral tone colors and somewhat designed like Versace hotel.
* The bathroom has rainfall shower and pump dispensers inside.
*Modern amenities like smart tv and nespresso machine are present.
*Replenishment of Nespresso capsules was fast. Thanks to Ferdinand and Kim of IRD.

Cons
*Unavailability of liquid milk for Nespresso as per Kim.
*Unavailability of sponge for bath gel and disposable razor.
*Unavailability of speaker and usb port in the room.

Date of stay: July 2021
Trip type: Traveled with family
Thank Norventures
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded 18 July 2021

Dear Norventures,

Thank you very much for choosing Nuwa Manila and for taking the time to share your experience on Trip Advisor.

It is always wonderful to hear such positive feedback, which serves as a great motivator to the team. Thank you for highlighting the excellent service provided by Ajay and Kim during your stay. They will be more inspired and motivated hearing your kind words. It is through constant positive feedback such as yours, which encourages us and our team to strive even harder to meet our guests' expectations.

Your opinion means a lot to us and we are delighted that you are sharing your constructive thoughts with us.

It was a pleasure for us to take care of you and we look forward to welcoming you again to Nuwa Manila – your home away from home.

Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila



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Reviewed 3 July 2021 via mobile

Accommodating staff! Would like to commend Ms. Angel and Ms. Ajay from the reception, and Ms. Mia from Breezes for their friendly and professional treatment during our stay. Also Nuwa's amenities are superb! Would definitely recommend

Date of stay: July 2021
Trip type: Traveled with family
Thank Meilyn R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded 4 July 2021

Dear Meilyn R,

First of all, thank you very much for choosing to stay at Nuwa Manila and for taking the time to share your experience on Trip Advisor!

We are delighted to read that you enjoyed every moment of your stay with us. Your compliments especially to Angel, Ajay and Mia are the best reward for our team, who strives to provide an excellent service and we are glad we met your expectations.

We thank you again for your support and look forward to welcoming you again to Nuwa Manila – your home away from home.


Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 June 2021 via mobile

There's no valet parking yet so we left the car and rode the free shuttle for guests. Arrived before 3pm and stayed in a Premiere Suite facing Roxas Boulevard side. MS. KARA from front desk was all smiles and very approachable. I really commend her for doing good :)

Nuwa's lobby is really grand. There's not much to see in the hotel. You have to pass thru Casino before reaching the "mall" part of City of Dreams. Some shops were closed too (caused by pandemic perhaps). It was a bit boring actually.

I've stayed in all 3 hotels of the COD complex and I must say that Nuwa has the best rooms, very sophisticated looking. Bath tub's quite odd shape didnt get me to relax at all. Doesnt even have a head or back rest but have to commend the idea of putting a small TV on its side. Bed was very comfy, we had a good sleep! Drapes and sheers were all automatic. Maybe they should provide a bigger TV for Premiere Suite rooms. Well it's enough but it would be better to have a bigger one especially in the living area were the sofa is a bit far. Bulgari toiletries were provided, the soap really smells nice.

We went to the pool area and there weren't that much people WHICH IS GOOD because Ive seen Nobu and Hyatt's pool, very crowded! Breezes restaurant was quite small, we had our complimentary breakfast there. The only let down we experienced was the food's serving time. We were told to wait for our breakfast for 30 to 40mins, considering there weren't that much people. Not a big deal but maybe next time work on efficiency.

Before we check out for the next day, we had room service. We tried something new to us (korean menu) and the food was really good!!! It was definitely worth the price.

Will we go back soon? Hmm not sure. I think City of Dream's priority are their casino players. There weren't much anything to offer for leisure for hotel staycationers. And the "mall" part of the complex? Gosh they have to improve it, make it a little bit grand for whomever's sake. Maybe keep up with Solaire when it comes to Shoppes?

Room tip: No valet yet as of the moment Ask for a pool or garden view
Date of stay: May 2021
Trip type: Traveled as a couple
Thank JeoSmile
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kent Lee, General Manager at Nuwa Manila, responded to this reviewResponded 4 July 2021

Dear JeoSmile,

Thank you very much for choosing Nuwa Manila and for taking the time to share your experience on Trip Advisor.

We are delighted to read that you found the room gorgeous and you felt Nuwa has the best rooms among the 3 hotels in City of Dreams. The satisfaction of our guest is our highest priority and we are glad to hear that you had a most enjoyable stay with us. We have shared your feedback with our team most especially to Kara who received your praise as the utmost reward of their hard work.

Your opinion means a lot to us and we are delighted that you are sharing your constructive thoughts with us.

We thank you again for your support and we already look forward to welcoming you again to Nuwa Manila.


Sincerely,

Kent Lee
Director, Hotel Operations
City of Dreams Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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