Had a staycation with the family. I've been a Solaire Hotel fan since the start. I appreciated the good ventilation then. I never smelled cigarette smoke in public areas save for the casino area. But during this stay, I felt disappointed because the whole area had obvious smell of cigarette smoke, and even our rooms had remnants of cigarette smoke smell. Otherwise, the view of Manila Bay was still magnificent. We had Sunday Brunch in Yakumi and it was over the top.
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the view of Manila Bay and had an exceptional Sunday Brunch at Yakumi. However, we regret to learn about your experience with cigarette smoke during this stay. We take such concerns seriously and will investigate to ensure our ventilation and smoke-free policies are upheld. We appreciate your continued support and hope to provide a more satisfactory experience on your next visit.
Sincerely,
Jia Yutuc
Director of Hotel Services
My family and I went for breakfast at FRESH buffet.. totoo nga, fresh na fresh ang mga bread and nagustuhan ko yung create your own salad at ang daming fresh juices na pagpipilian.. also the place was cozy.. all in all very good food and service.. i want to commend Chef Mitch Sison for cheerfully assisting us 😊
Thank you for your wonderful feedback! We are thrilled to hear that you and your family enjoyed breakfast at FRESH buffet, especially the fresh bread, create-your-own salad, and variety of fresh juices. We are also glad you found the place cozy. Your commendation for Chef Mitch Sison is much appreciated—Chef Mitch will be pleased to know their cheerful assistance made a difference. Thank you for your kind words, and we look forward to welcoming you back!
Sincerely,
Jia Yutuc
Director of Hotel Services
I celebrated my birthday at Solaire last July 21, and it was fantastic. The room was luxurious and comfortable, and the amenities were superb. I really enjoyed the bathtub where I literally soaked for 3 hours and almost fell asleep on it. lol! Unfortunately, we were unable to get a room with a view of Manila Bay. However, the urban city landscape view was pretty good, especially at night. I really appreciated how the staff greeted us with such warm smiles. It added a personal touch to our stay and made us feel very welcome. The housekeeping staff were very attentive in fulfilling our needs. The in-room dining service and food were great too! Overall, it’s an outstanding experience. I highly recommend it for any special occasion!
Thank you for your wonderful feedback! We are delighted you enjoyed your birthday stay, the luxurious room, and the amenities. We’re glad you had a relaxing experience and appreciated the team’s warm hospitality and attentive service. Thank you for recommending us for special occasions, and we look forward to welcoming you back!
Sincerely,
Jia Yutuc
Director of Hotel Services
Our stay at Solaire was wonderful. My wife is so happy that she was able to have a luxurious experience on her birthday. The kids were also happy. They enjoyed all the amenities, especially the swimming pool. We'll definitely consider coming back here on other occasions.
Thank you for your wonderful feedback! We are delighted to hear that your stay at Solaire Resort Entertainment City was enjoyable and that your wife had a luxurious birthday experience. It was also great to know that your children loved the amenities, especially the swimming pool. We are grateful for your kind words and look forward to welcoming you back for future visits.
Sincerely,
Jia Yutuc
Director of Hotel Services
It was a surprise 7th anniversary gift from my husband. The ambiance is incredible, the service was outstanding special mention to front desk team from Sky Tower who were on duty from 8th-9th of July. I fell in love with your hotel room in Sky Tower! Very elegant, and yet cozy. My daughter enjoyed the bath tub, and my son loved the bed!! IRD service was excellent, the food came on time, staff set up the table and very attentive too! The food was served warm and deliciously good.
Will definitely come back as my daughter jokingly said she wants to live at Solaire forever. ;)
Thank you for your wonderful feedback. We are thrilled that your husband’s anniversary surprise was a hit and that you enjoyed your stay at our Sky Tower.
We are pleased to hear you loved the ambiance and the room, and that our Sky Tower Front desk team made a great impression. It is also great to know your family enjoyed the in-room dining service as well.
We look forward to welcoming you back in the future. And if your daughter’s wish to live at Solaire Resort ever becomes a reality, we will be more than happy to accommodate!
Sincerely,
Jia Yutuc
Director of Hotel Services
