We really enjoyed our stay! We celebrated father's day without any hassle at all. My hubby, since it his day, he was played casino while we enjoyed the amenities like the pool and our suite room!
The customer service is very excellent. Well trained staff and rendering service with a heart!
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you enjoyed celebrating Father's Day at our resort. It was delightful to know that your husband had a great time at the casino while you and your family took advantage of our amenities, such as the pool and your suite room.
Your kind words about our customer service are greatly appreciated. Providing excellent service is a point of pride for our team, and your recognition of their professionalism and dedication means a lot to us.
We look forward to welcoming you back for another enjoyable stay!
Sincerely,
Jia Yutuc
Director of Hotel Services
We were at Solaire for a short break and also watch Miss Saigon.
Stayed in one of the Skytower suites. Room is a good size, clean and very nice bathroom. Okada rooms are nicer though. However, Solaire charm and service way better. From the doormen and security who greet you as you arrive to the waitstaff at the food outlets and gym crew, they are all Old World mannered. Complete good morning and evening greetings, proper evening turn down - even the security offficer who mans the elevator lobby's is very polite. Did a vey quick check-in and it was nice of them to have an entire yummy cheesecake in our room for my wife's birthday.
Location is very good near to SM MOA and the airport, easy to get around if there is a need to leave the property.
The Gym is well equipped and not crowded. The pool gets very crowded.
The food outlets are good and the waitstaff is very attentive. Food is also good especially at Red Lantern. Even the food court in the casino has good food.
The only downside to the Hotel is the cigarette smoke in the lobby, cafe and general areas. It rekes cigarette smell everywhere, Okada is better where this is concerned. I understand it is a casino and almost everyone smokes, however, it is a concern that can be improved with good engineering.
Thank you for choosing Solaire Resort Entertainment City and sharing your positive experience. We are glad you enjoyed your Suite at the Sky Tower and our exceptional service. Your feedback on our team members manners, efficient check-in, and thoughtful birthday gesture is greatly appreciated.
We apologize for the inconvenience caused by cigarette smoke and will work on improvements. We look forward to welcoming you back to the property in the not so distant future.
Sincerely,
Jia Yutuc
Director of Hotel Services
Best service for families with toddlers. The manager, sir Carlo, at the waterside restaurant was accomodating and even gave my son a cookie. Their interactions with their patrons are superb. Room service was remarkable as well, if you request for one thing, they will go the extra mile.
Thank you for your wonderful feedback! We are delighted to hear that you found our service to be the best for families with toddlers.
Carlo and the team at the Waterside Restaurant will be thrilled to know that their accommodating service made a positive impact on your visit. We strive to ensure all our interactions with guests are superb, and it is rewarding to hear that we succeeded during your stay.
We are also pleased that you found our room service remarkable and appreciated our team's dedication to going the extra mile to fulfill your requests.
We look forward to welcoming you and your family back for another exceptional stay.
Sincerely,
Jia Yutuc
Director of Hotel Services
This hotel is an exceptional destination for lodging, and its ambiance is delightful. I appreciate the comfortable accommodations and warm hospitality that the staff provides. Without a doubt, I will return to this location with my family and companions.
Thank you for your wonderful review! We are thrilled to hear that you consider our hotel an exceptional destination for accommodation and found our ambiance delightful.
Your appreciation for our comfortable accommodations and the warm hospitality provided by our team members means a lot to us. It is our goal to ensure every guest feels at home, and your kind words are a wonderful affirmation of our efforts.
We are excited to know that you plan to return with your family. We look forward to welcoming you back for another memorable stay.
Sincerely,
Jia Yutuc
Director of Hotel Services
Service is exemplary! 10/10.. Thank you to Miss Katherine and Sir Joseph for taking care of your guests in Red Lantern.
The food is served at a timely manner. Delicious and mouthwatering. The dessert is something to look forward so wait for the wonderful surprise.
Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you found our service exemplary and that you enjoyed your experience at Red Lantern.
Katherine and Joseph will be thrilled to know that their efforts made a positive impact on your visit. Your kind words are a great encouragement to our entire team.
We look forward to welcoming you back to Red Lantern for more memorable experiences.
Warm regards,
Jia Yutuc
Director of Hotel Services
