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All reviews sky tower fresh restaurant view of manila bay star hotel in room dining excellent customer service spacious room casino amenities ms supervisor staycation cigarettes thumbs toiletries filipino sir
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Reviewed 7 September 2021

Excellent customer service..crew phoebebeth and alfredand tnx also to my host jowen.. love the lobster in butter garlic sauce and the tempura was served hot and fresh..and also the crew in the japanese corner so accomodating i forgot the name sorry

Date of stay: September 2021
Trip type: Traveled with family
Thank 770reginer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jia Yutuc, Other at Solaire Resort & Casino, responded to this reviewResponded 21 October 2021


Thank you for your time to share with us your experience and for recognizing the team. Please know that your compliments will be shared with the Fresh team and will ensure they are recognized for their commitment to service.

We hope for the opportunity to welcome you back again soon.


Sincerely,


Jia Yutuc
Director, Hotel Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 August 2021 via mobile

Ever since its opening several years back, I have been a regular guest of this hotel, and would always opt for the Sky tower due to its amazing suites and elegant design.

The large rooms are intricately designed, with every attention to detail. With a luxurious room size and a big enough bathroom, you will definitely have a memorable stay!

However, the most important aspect for my repeated returns to the Sky tower is the wonderful management staff. From the start, the Sky tower staff have been exceptional, and always willing to please. From the lobby reception, housekeeping and pool staff, everyone is so warm, hospitable, and courteous. You will feel very much welcome during your stay. In short, a totally different memorable experience. In addition,  I'd like to take this opportunity to praise Vanessa, who was on front desk duty during my recent stay at Sky tower. Her level of professionalism and exceptional guest relation skills are certainly a sight to behold. Kudos to Ms. Geline and her management team for having extraordinary staff. These are the little things that make a huge difference in a guest's staycation. Furthermore, a shout out to Mr. Ferdinand Mendoza, arguably one of the best hosts in the resort.  You truly are a gem and a valuable asset to this resort. Thank you and God bless!

Lastly, thank you Solaire. You never fail to disappoint and I wish you continued excellence and success in the industry. Till the next time!

Room tip: For now, all check in guests are required to undergo RT-PCR testing at the premises
Date of stay: July 2021
Trip type: Traveled with family
Thank Christopheroon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jia Yutuc, Other at Solaire Resort & Casino, responded to this reviewResponded 17 August 2021

We are very happy to hear that you have enjoyed your visit with us. Your kind remarks will be shared with our entire team especially the Sky Tower Reception team who will find this a source of inspiration to continue to provide excellent service to our guests.

We look forward with pleasure to welcome you back to the hotel in the near future.


Sincerely,


Jia Yutuc
Director, Hotel Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 July 2021

What an inconsiderate move... I think it's a Filipino thing to talk with their mother tongue while in the presence "non-native", but to say something negative is a big no no... I was wondering what must be the manager going through to make him act discourteous and harshly...

I don't know what kind of standards Finestra has, but your manager is snooty and ill-mannered, I suggest that he should enroll himself in a finishing school, he does not belong in that lovely place.

Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank Pete_H1985
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jia Yutuc, Other at Solaire Resort & Casino, responded to this reviewResponded 17 August 2021


Please accept our sincerest apologies for any impression of inconvenience and disappointment that we have caused during your most recent visit at Finestra. I have discussed the matter with the department head concerned so as to avoid occurrence of similar nature in the future.

Please be assured that Solaire Resort is appreciative of your patronage and we will do our utmost to ensure that every visit live up to your expectations. We hope that this incident will not hamper your future intentions of staying or dining with us as we look forward to the opportunity of providing you with only the highest standards of service.



Sincerely



Jia Yutuc
Director, Hotel Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 July 2021

Hands down, the best and the most luxurious hotel we’ve been to and will always come back to. Solaire never fails to exceed our expectations. Best hotel ever! The hotel’s staff are the most accommodating and hospitable we’ve ever encountered. They deserve to be given hefty tips!

Date of stay: July 2021
Review collected in partnership with this hotel
Thank ashacedillo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jia Yutuc, Other at Solaire Resort & Casino, responded to this reviewResponded 17 August 2021

We are delighted to hear that you enjoyed your experience at our hotel especially with the service accorded to you by the hotel staff.

We look forward to the pleasure of welcoming you back to Solaire Resort in the near future.


Sincerely,



Jia Yutuc
Director, Hotel Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 July 2021

Can never go wrong with the buffet at Fresh. The service and food are impeccable and consistent. The servers Phoebebeth, Norbert, Stefanie, Shelly, and other staff were very accomodating and will definitely take care of you. The Lobsters and Prawns that can be cooked in several ways will definitely make your money's worth.

I have been to FRESH more than 3 times and everything has always been perfectly consistent and the same.

More love and power to FRESH!

Date of stay: July 2021
Trip type: Traveled with family
Thank Gavincruzzz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jia Yutuc, Other at Solaire Resort & Casino, responded to this reviewResponded 17 August 2021

Thank you for your review and for recognizing the team. I will personally make sure that the Fresh team is appropriately commended for their service commitment.

We look forward to welcoming your friends and family back on your next visit.


Sincerely,


Jia Yutuc
Director, Hotel Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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