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Reviewed January 22, 2020

Very pleasant stay with my family. Rooms are relatively new and well-maintained, and hotel really has a luxurious vibes. Sadly had to check out earlier than originally planned due to a family emergency, but enough to say this hotel & casino deserves the five star rating. Special thanks to the pretty lady who checked us in Ms. Lyn who also helped us to cut short our booking last minute. We really appreciate it. My kid can't wait to go back.

Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank 469evp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JiaYutuc, Director of Hotel Services at Solaire Resort & Casino, responded to this reviewResponded January 31, 2020

Thank you very much for taking the time to share your review here in Trip Advisor. We are grateful to hear that you enjoyed the rooms and services of our hotel.

Looking forward to seeing you again in the future.


Sincerely,


Jia Yutuc
Director, Hotel Services
Solaire Resort and Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020

The service and hotel is beautiful. Its a shame they still continue let patrons smoke all throughout. The rooms smell as does every restaurant because of this. Hoping this policy changes soon. The staff were super lovely and really were so great. Made our stay that much better

Room tip: Suites are amazing
Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank Adventure559107
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jia Yutuc, Other at Solaire Resort & Casino, responded to this reviewResponded March 4, 2020


Thank you for your valuable comments and for choosing to stay with us. I am delighted to note that overall you have enjoyed your stay.

We regret that you were inconvenienced by the smoke smell in the rooms and in our public areas. Rest assured that we will address this concern immediately. We sincerely hope that this will not prevent you from choosing to stay with us again in the future.


Best regards,


Jia Yutuc
Director, Hotel Services
Solaire Resort and Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2020

excellent service by camille jan n russel they are very accomodating n friendly giving a rate from one to ten i could highly recommend an average of ten, i hope they could continue a very good service to your guest.

Date of stay: January 2020
Trip type: Traveled with family
Thank 677earlm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JiaYutuc, Director of Hotel Services at Solaire Resort & Casino, responded to this reviewResponded January 31, 2020

Thank you for taking time to share your review on Trip Advisor. We are pleased to know that you enjoyed the service of our Casino Beverage team and we look forward to welcoming you back in the hotel soon.


Sincerely,


Jia Yutuc
Director, Hotel Services
Solaire Resort and Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

We really had a great experience in the Hotel. Spending our anniversary is really worth it. Kudos to all the staff especially the Guest Service Manager Geline for the warmth welcome. We will definitely come back to this property.

Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank RGH0228
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JiaYutuc, Director of Hotel Services at Solaire Resort & Casino, responded to this reviewResponded January 20, 2020

Thank you for choosing Solaire Resort and Casino to celebrate your anniversary. We are delighted to have been part of your of your special occasion and very happy to hear that you enjoyed the service from our team headed by our Guest Service Manager Geline.

We look forward to welcoming you back again soon.


Sincerely,


Jia Yutuc
Director, Hotel Services
Solaire Resort and Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020 via mobile

Kaye n GRACE , are able to service Solaire Casino Guest who are also regular customers of Dragon Bar exellently with utmost courtesy. They both deserve merits and recognition dor their job well done. Their performances reflect how serious, the management are, in exerting their efforts to serve all guests par excellence. One reason why more quests/players prefer to play here at solaire as xompared to those of Okada and Cod.

Date of stay: May 2019
Trip type: Traveled solo
Thank Paradise35141352471
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JiaYutuc, Director of Hotel Services at Solaire Resort & Casino, responded to this reviewResponded January 20, 2020

Thank you for visiting Dragon Bar and for taking time to share your delightful experience on Trip Advisor. We are happy to read that you enjoyed our services as we want to provide a truly unique experience and we are thrilled that we exceeded your expectations. Rest assured that your comments will be shared with Kaye and Grace of Dragon Bar.

We look forward to welcoming you back again soon.

Sincerely,


Jia Yutuc
Director, Hotel Services
Solaire Resort and Casino

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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