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Reviewed January 10, 2021 via mobile

We really enjoy our stay at the Pool side Coral wing, they have a great view facing manila bay and the facility is great! The staff are very accomodating at Pool bar, the service is truly a five star we would like to commend Paul Timothy Sarah Menard and Mike for their excellent service!!! We'll surely come back again.

Date of stay: January 2021
Trip type: Traveled with family
1  Thank castigadorp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ivaylo Ivanov, General Manager at Okada Manila Resort & Casino, responded to this reviewResponded January 12, 2021

Thank you for the outstanding review,castigadorp!

Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Paul Timothy, Sarah, Menard, and Mike of Pool Bar.

We look forward to your next visit so as to provide you with an even more extraordinary stay here in Okada Manila.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2021

I did not expect my stay at OKADA MANILA would be as memorable as it is amidst pandemic - the check in process was excellent, due to COVID 19 we had to take a swab test prior to check in, it was well coordinated and a much needed precaution to make ALL GUESTS feels safe during our stay - OKADA MANILA did in fact achieved that goal with flying colours by having an in house testing centre right on the property, results are available around 10 to 15 mins while waiting at a holding area. Once you get the negative result you are then able to check in the hotel.

The whole process was smooth and on point - none of my family members are gamers but as a Staycation right before our flight back to Canada - it was a perfect indulgence of our time in Manila. We watched the sunset while bathing at the oversized jacuzzi tub in the middle of the opulent bathroom, luggage room is tucked away in the front so no one could see your clutter, the curtains and lights are controlled by an ipad one of it's kind in Manila and some parts of the world.

We dine in one of the resto, made memories as we indulged at the room in mini bar don't take things out and return it because everything was recorded as it has a built in weight machine. My Son had fun opening up majority of the snack bar in the room thinking it is like it's in house 7Eleven (oh my buhay). And because of the fun facts and memories we created at OKADA MANILA, regardless of the price, would do this again in a heartbeat. WE WILL BE BACK OKADA --- SEE YOU AGAIN NEXT YEAR!!!

Best,

CLARITA BURLEY - REALTOR - TORONTO, CANADA

Room tip: 17TH Floor was perfect for us and because we wanted it a bit private we chose the Bay Side View and pool.
Date of stay: January 2021
    • Location
    • Sleep Quality
    • Service
Thank claritaburley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ivaylo Ivanov, General Manager at Okada Manila Resort & Casino, responded to this reviewResponded January 15, 2021

Nothing makes our work more worthwhile than hearing such great responses from our guests, claritaburley!

Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests. We are pleased that you enjoyed the in-room jet tub with the best view of the Manila Bay from your room. We strive to create an atmosphere that blends luxury and comfort, while incorporating modern technology to further enhance the overall experience of our guests. Moreover, we are also pleased that you enjoyed our wide selection of remarkable dining options and appreciated our state-of-the-art facilities.

We can't wait to welcome you back and hear how your experience will turn out! See you again soon!

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Reviewed January 9, 2021 via mobile

We had the Best service received from pool bar attendant Ms. Sarah. Everyone was so accommodating. The place is so relaxing with the nice view of manila bay. We’ve been here so many times and their service is still one of the best.

Date of stay: January 2021
Trip type: Traveled with family
Thank ekiell2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ivaylo Ivanov, General Manager at Okada Manila Resort & Casino, responded to this reviewResponded January 12, 2021

Thank you for your positive and marvelous review, ekiell2021! We are glad that you found time to experience Okada Manila's hospitality service first hand.

Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Sarah of Pool Bar.


Looking forward to welcoming you back here and providing you an even more extraordinary experience.

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Reviewed January 8, 2021 via mobile

I, literally do not know where to start.. I am still awe from the memorable experience OKADA provided us. I gave my newlywed sister and his husband a gift of staycation for thei honeymoon. From the inquiry stage to the booking process it was indeed smooth! The reservation team is very accomodating and responsive from all the queries I have for them. Working for hospitality and having an experience from the same field, I must say that the staff were hired, trained and valued by the company. The service was just a LEGIT! warm and personalized. My special thanks and kudos to Donnabelle of Guest Services, She upholds the OKADA core principle MAGOKORO- True heart. Prior to arrival she assisted me over the phone with somw clarifications. Upon arrival, she welcomed is with sincere and warm smile even the mask is on, you can see it from her eyes. She guide the couple to the Anti rapid antigin test, and right after guided them to their suite. The couple was given a complimentary room upgrade which really makes a great impact for the experience. 3T of OKADA Manila sets the bar among the hotels here in the philippines, the safety, cleanliness and the 5 STAR SERVICE BEING PROVIDED amidst the global pandemic crisis. No one would feel unsafe, the property was just Beyong Beautiful and State of the Art! From the lobby, to the hallways, to the rooms evrything was made to perfection. Not to mention the signature scent of okada! Its the legit class!

We even tried the Retreat Spa! This is the best Spa i have ever tried in the Philippines, Im not joking! Kudos and big thanks to Lady and Mel who becomes our therapist, the respect and knowledge on the massage was just amazing! The spa itself is just perfect! I can live in the spa forever! And their ginger tea and snacks from the tonic bar in Retreat Spa is something to be remembered.

To sum it up! Okada sets the Bar for the service and value of a True Staycation in the Philippines. They created beautifully the Filipino and Japanese Hospitality with the blast of class and Glam, yet comforting and truly remarkable.

TIP: For my fellow tripadvisor fan. Take it from me mu dear friends, if you are reading this, you are on the right spot. Go for it. Okada was true with their promise of making every simple celebrations to memorable occasion.

Thank you OKADA MANILA! Will surely comeback! You guys rock!

All the Best,
E. Pangilinan
09284736360

Date of stay: January 2021
Trip type: Traveled as a couple
Thank TheHotelCritic007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ivaylo Ivanov, General Manager at Okada Manila Resort & Casino, responded to this reviewResponded January 15, 2021

Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, TheHotelCritic007! We are elated on hearing how we were able to make your staycation at Okada Manila an extraordinary one. Congratulations to your sister and brother in law!

Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for all of our guests. Rest assured that your commendations will be forwarded to our team at Reservations, especially Donna of Guest Services, Lady and Mel of The Retreat Spa. We strive to create an atmosphere that blends luxury and comfort, while incorporating modern technology to further enhance the overall experience of our guests. Our luxurious hotel rooms and lavishly designed interior are just among the features that we take pride in, and we're glad to hear that you loved them as much as our other guests do.

It will always be our pleasure to welcome you back, and we do hope to see you again as we continue to open even more exciting and extraordinary offerings this year!

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Reviewed January 4, 2021

Thank you Okada!! I am delighted that Mr. John Paulo Melendres and Mr. Yusep Beniola assited me and my family during our stay. I celebrated my birthday there! And they prepared our room in advance, had personalized towel cake from the housekeeping, Sealed room, sealed glasses, complimentary hygiene kit, delicious chocolate cake and birthday banner in my room!! They even gave us their contact details should we need anything. What a very unforgettable and memorable stay!! We will definitely be back! Top-notch personalized service!

Room tip: Great Executive room!!
Date of stay: December 2020
    • Location
    • Rooms
    • Service
Thank joooaaannn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ivaylo Ivanov, General Manager at Okada Manila Resort & Casino, responded to this reviewResponded January 5, 2021

Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests, Joan! We are elated on hearing how we were able to make your birthday staycation at Okada Manila an extraordinary one.

We work very hard to ensure we provide the best and most memorable experience to each guest and we are delighted to learn that this reflected in your last visit. Our goal is to create a memorable experience for each and every guest and we are thrilled to hear that our team members made this possible during your last visit. Rest assured that your heartwarming feedback will go out to the rest of our team, especially to Yusep of Guest Services and John Paulo of Concierge.

Thank you once again, and we hope to celebrate another special occasion with you in the future!

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