We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jorge Taguinod
Pampanga Province, Philippines

Almost Perfect

5.0 of 5 bubblesReviewed Aug 24, 2024via mobile
Almost perfect

Deal: Room 709 for P12k
Room layout: Enter to a massive dining and living room. Two doors on each side lead to a couple of very spacious master's bedrooms, each with humongous baths. Reminds me of Amanpulo but without the bathtub. Furnishing and finishing are 5-star.

Dinner Buffet: you can skip this as the food selection is below par. Taste is good, though.

Breakfast Buffet: must try. Great Filipino food selection, all cooked to perfection, some even exceeded expectations.

Staff: Some of them definitely have had international experience and most are willing to please.

A couple of them are blur on their purpose of working in the hospitality industry and need intensive training. One (in gray uniform) forgot to close my SUV trunk after unloading our luggage upon our arrival. Luckily, as I was driving towards a parking lot, a guest stopped me to let me know. Another one (in light green uniform) barked swimming pool rules to me while I was bringing my breakfast to the dining area by the poolside. My jaw dropped at this. If you can avoid these two clowns, I'm sure you would gladly give 5-Stars.

Location: very conveniently located in the heart of the city. Once you are in, you forget that you are in the midst of the hustle and bustle of the city.
Date of stay: August 2024
Room Tip: Smile and compliment good performance. Report poor performance to help the hotel identify...
Trip type: Traveled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations Excelsior, Guest Services / Front Office at The Excelsior Hotel, responded to this review
Responded Aug 30, 2024
Dear JorgeAntonio8,

Thank you for your detailed feedback! We're delighted to hear you enjoyed the spacious room layout and the quality of our furnishings. It's great to know that the breakfast buffet exceeded your expectations, and we appreciate your kind words about our staff.

We're also grateful for your constructive criticism regarding the dinner buffet and staff training. We take your comments seriously and will address these areas to enhance our guest experience.

We're glad you appreciated our convenient location, allowing a peaceful retreat in the heart of the city. We hope to welcome you back soon for an even better stay!

Warm regards,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
  • Expedia.com
  • Hotels.com
  • eDreams
2.6 km from The Excelsior Hotel
Free Wifi
Free parking
Deluxe
Get rewarded with One Key
  • Hotels.com
  • Priceline
  • Lol.travel
2.5 km from The Excelsior Hotel
Free Wifi
Free parking
Property building
  • Priceline
  • Agoda.com
1.7 km from The Excelsior Hotel
  • Trip.com
  • Priceline
  • Agoda.com
3.4 km from The Excelsior Hotel
getlstd_property_photo
Get rewarded with One Key
  • Hotels.com
  • eDreams
2.2 km from The Excelsior Hotel
  • Expedia.com
  • Hotels.com
  • StayForLong
4.1 km from The Excelsior Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • Vio.com
4.5 km from The Excelsior Hotel
Free Wifi
Free parking
    4.5 km from The Excelsior Hotel
      4.0 km from The Excelsior Hotel
      ₱625
      Go to your Happy Price
      • StayForLong
      • Agoda.com
        ₱586
      • ZenHotels.com
      4.1 km from The Excelsior Hotel
      Free Wifi
      Airport transportation
      View more hotels in Las Pinas
      Reviews (162)
      Filter reviews
      162 results
      Traveler rating
      131
      15
      5
      3
      8
      Traveler type
      Time of year
      LanguageAll languages
      Traveler rating
      131
      15
      5
      3
      8
      Show reviews that mention
      All reviews kare kare sky sports chef mike sports pub big boy spacious parking birthday parties south metro laksa enjoyed the buffet breakfast food tasting whole week classy hotel surely comeback very attentive to our needs my niece swimming pool
      Selected filters
      Filter
      Updating list...
      7 - 12 of 162 reviews
      Reviewed May 27, 2024

      Last January, I wrote about their Gourmand Restaurant, and how the breakfast was better than I expected. My family and I have been here on a couple of other occasions, all for breakfast, including a breakfast meeting with another couple and breakfast for Mother's Day (which was also our Anniversary), so we kicked-off our day-long celebration with breakfast at Gourmand.

      Mother's Day breakfast was not as pleasant as other days - I guess the staff did not expect the surge in dining guests. They did have promos, so it surprised me that they seemed to be a bit overwhelmed as evidenced by the slow turn-around of available tables and the slow refill of food from the kitchen. That aside, it wasn't the worst I experienced.

      This last weekend, we finally got to book a room and stay overnight. It was a multi-celebration again: our daughter's moving-up celebration as well as my mother-in-law's birthday. We were booked in a "deluxe room" on the 10th floor. So let's start with the room:

      It was huge! Very spacious and very well appointed. And it had a king-size bed to boot! Very clean and cozy, with comfortable pillows and mattress. The furnishings were sparse, and I mean this in a good way - things were kept to a minimum without sacrificing comfort and the very modernist style.

      The bathroom was also spacious though a bit narrow. No bath tub in this room, but then we weren't looking to stay in the bathroom too long anyway. But a tub would have been nice if you wanted to just lay in the water a bit.

      Dining at the Gourmand for breakfast was again a good experience - far better than Mother's Day. My brother-in-law and I was hoping to try out the bar, but we were told it was under renovation, so we had a couple of drinks at the Lobby Lounge. I was enjoying their happy hour wine-all-you-can promo. I wonder what the Club Lounge would be like, and if membership was required? I will try to find out.

      My suggestion: have the staff smile some more, and maybe a little training on customer service when it comes to communication. I know they may have been tired that evening, but then again, the hospitality is an industry to is meant to "serve with a smile."

      Over-all, it was a great stay. There will always be room for improvement, but so far my experiences at the Excelsior have not disappointed.

      P.S. - wasn't able to take photos, sorry.

      Room tip: As i always say, try to get a higher floor for better views (not that Las Pinas has the best views), but it helps.
      Date of stay: May 2024
      • Trip type: Traveled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank tynejr
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reservations Excelsior, Guest Services / Front Office at The Excelsior Hotel, responded to this reviewResponded August 30, 2024

      Dear tynejr,

      Thank you for your feedback! We're delighted you chose to celebrate special occasions with us.

      We're glad you enjoyed the spacious deluxe room and appreciate your comments on the Mother's Day service. We'll work to improve our dining experience during busy times.

      We're sorry the bar was under renovation but happy you enjoyed the Lobby Lounge. Your suggestion for our staff to serve with a smile is valuable, and we'll make sure to reinforce that.

      We look forward to welcoming you back for your next celebration.


      Warm regards,
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed April 7, 2024

      RUDE NASTY STAFF - GOURMAND

      We checked in Saturday at Excelsior. This hotel is the best hotel Ive stayed so far in the South.

      We decided to try the ala cart menu and ordered Sinigang na Hipon for dinner. One of the staff asked our feedback. We said, kulang sa asim. For the price of ₱850 good for 3-5 persons, it's not worth it. The lady made a negative sarcastic remark, "Late na po kayo pumunta, pasara na po kami." We're still in shock to hear that kind of comment. It's inappropriate response and very unprofessional.

      They could've informed us there's a cut off time and they're about to close. I've asked for fish sauce for 3 persons and the waiter gave only 1. Asked politely for another 2 but the waiter was irritated because they're about to close.

      Im still planning to visit and I hope I will not experience it again.

      Room tip: Do not go to Gourmand.
      Date of stay: April 2024
      • Trip type: Traveled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      1  Thank Marco C
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reservations Excelsior, Guest Services / Front Office at The Excelsior Hotel, responded to this reviewResponded August 30, 2024

      Dear FearlessTraveler1980,

      Thank you for your feedback! We're glad you enjoyed your stay with us. However, we apologize for the issues you faced with our restaurant staff regarding the Sinigang na Hipon and their response. We take your comments seriously and will address them with our team to improve our service.

      We appreciate your understanding and hope to welcome you back for a better experience in the future. Thank you again for sharing your thoughts.


      Warm regards,
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed March 2, 2024

      We have an advanced reservation for the coming Holy Week and saw in their website that the hotel has a Summer Promo rate. So my wife and I decided to stay for a night to try their facilities. These are our observations:

      Pros:
      • Accessible and near shopping malls
      • Spacious parking
      • Big deluxe room
      • Big pool (though did not use to check if clean)
      • Courteous staff and accommodating

      Cons:
      • No aircon in hallway
      • Foyer area of room smells bad
      • Fruit flies inside room
      • Foods at Gourmand not warm despite us having breakfast very early
      • Food containers were all open when we arrived
      • There are flies and mosquitoes in Gourmand. My wife had several mosquito bites
      • No bathrobe though read in other reviews that it is available upon request

      We are now having second thoughts if we will push through with our reservations for the Holy Week which coincide with our Anniversary.

      Date of stay: February 2024
      • Trip type: Traveled as a couple
        • Value
        • Location
        • Service
      2  Thank rickyrose
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reservations Excelsior, Guest Services / Front Office at The Excelsior Hotel, responded to this reviewResponded August 30, 2024

      Dear rickyrose,

      Thank you for your feedback regarding your stay with us. We're pleased you enjoyed our location and the service from our staff.

      We sincerely apologize for the issues you encountered, including the air conditioning in the hallways, the odor in your room, and the insect presence. Your comments about the breakfast experience at Gourmand are also noted, and we will address these with our team.

      We understand your concerns regarding your upcoming reservation for your anniversary. If you choose to stay with us, please contact us directly, and we will do our best to ensure a wonderful experience.

      Thank you again for your insights, and we hope to welcome you back soon.


      Warm regards,
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed February 18, 2024

      We just completed a very memorable trip visiting family in the Philippines and stayed for 6 nights in a 2 bedroom suite at this hotel. The suite slept 6 of us quite comfortably, and included a large living room area for us to entertain many of the family who came to see us. The staff was very friendly and accommodating, helping us set up a dinner with forty or so of our relatives in the area. The hotel itself is relatively new and very elegant with a gorgeous pool area. The restaurant features primarily Filipino food. For other options, the nearby South Mall which is just down the road has a lot of options for every budget. Parking is free and plentiful. A couple of notes for travelers seeking a luxury experience, the spa wasn't operating during our visit, the sports bar is only open Fri & Sat, and the high end restaurant (Mignon) only operates on special occasions. But for us and the family who traveled with us or visited, the experience was warm and memorable.

      Room tip: For more dining options, just walk or take a short drive to the nearby South Mall.
      Date of stay: February 2024
      • Trip type: Traveled with family
        • Value
        • Location
        • Service
      Thank JTVohana
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reservations Excelsior, Guest Services / Front Office at The Excelsior Hotel, responded to this reviewResponded August 30, 2024

      Dear JTVohana,

      Thank you for your kind words! We're delighted that your stay in our 2-bedroom suite was comfortable and that our staff helped make your family gathering special.

      We appreciate your feedback about the spa and restaurant hours, and we'll use it to improve our service.

      We hope to welcome you back for another memorable visit!


      Warm regards,
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed February 7, 2024 via mobile

      we did an event here in December of 2023. we are thankful they accommodated our request despite the short notice.

      the food was great. the wait staff was courteous and attentive. the audio system was superb as well as the internet connection.

      the only thing that prevented me from giving this hotel a perfect rating was the restroom near the function halls. since there were simultaneous events going on, the toilets looked like a war zone and smelled kinda funny. this should be given more care when a crowd is expected.

      i have yet to try their accommodation in the future, though.

      Date of stay: December 2023
      Trip type: Traveled on business
      Thank Nielioan
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reservations Excelsior, Guest Services / Front Office at The Excelsior Hotel, responded to this reviewResponded August 30, 2024

      Dear Nielioan,

      Thank you for your feedback! We're glad to hear that your event went well and that you enjoyed the food and attentive service.

      We apologize for the condition of the restrooms during your event. We appreciate your input and will address this to ensure better maintenance during busy times.

      We look forward to welcoming you for an overnight stay in the future!


      Warm regards,
      The Management

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      View more reviews