Name: The perfect base for a family visit!
Item: The Excelsior Hotel
Rating: 5
Author: JTVohana

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All reviews kare kare sky sports chef mike sports pub big boy spacious parking birthday parties south metro laksa enjoyed the buffet breakfast food tasting whole week classy hotel surely comeback very attentive to our needs my niece swimming pool

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Nielioan

Dasmarinas City, Philippines

981394

Reviewed February 7, 2024 via mobile

let's meet at this hotel

we did an event here in December of 2023. we are thankful they accommodated our request despite the short notice.

the food was great. the wait staff was courteous and attentive. the audio system was superb as well as the internet connection.

the only thing that prevented me from giving this hotel a perfect rating was the restroom near the function halls. since there were simultaneous events going on, the toilets looked like a war zone and smelled kinda funny. this should be given more care when a crowd is expected.

i have yet to try their accommodation in the future, though.

Date of stay: December 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Nielioan,

Thank you for your feedback! We're glad to hear that your event went well and that you enjoyed the food and attentive service.

We apologize for the condition of the restrooms during your event. We appreciate your input and will address this to ensure better maintenance during busy times.

We look forward to welcoming you for an overnight stay in the future!

Warm regards,
The Management

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tynejr

Las Pinas, Philippines

8153

Reviewed January 21, 2024 via mobile

A quiet resting and leisure spot in the middle of a bustling city

I haven't had the pleasure of staying here yet, but I am actually enjoying their breakfast buffet now. The spread is very simple, but the food is very good, particularly their pastries. Service Staff are warm and accommodating, and the atmosphere is very relaxing - a true "home away from home" right smack in the middle of the City of Las Piñas!

Though I can literally walk home from here, I will have no qualms about staying a night or two - the rooms are clean and the amenities seem to be comfortable (which I am sure they are), so a follow-up review is sure to come.

The price for the buffet is very reasonable, so if you are in the city and want a place to rest and eat, I highly recommend this place - and that is coming from a former Hotelier.

Room tip: Alabang-Zapote Road is legendary for its traffic almost any day of the week, any time of the day, but the Excelsior is a great relief in and of itself.

Date of stay: January 2024

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Dear tynejr,

Greetings from The Excelsior Hotel!

Thank you so much for taking the time to share your delightful feedback about our breakfast buffet and your overall impression of our hotel. We truly appreciate your kind words and are thrilled to hear that you are enjoying your experience, even before staying overnight.

It's wonderful to know that you find our breakfast spread satisfying, especially with the compliment on our pastries. We take pride in offering a simple yet delicious selection to ensure a delightful start to your day. We're equally pleased to hear that our service staff has made a positive impression on you with their warmth and accommodation. Creating a relaxing and welcoming atmosphere is our goal, and we're delighted that you feel at home.

We're also excited to hear that you are considering staying a night or two with us. We strive to provide clean rooms and comfortable amenities to enhance our guests' overall experience. We look forward to hosting you and are eager to receive your follow-up review after your stay.

Your recommendation means a lot to us, especially coming from a former Hotelier. We're glad to be considered a place worth staying in, even for locals like yourself.

Once again, thank you for your kind words and recommendation. We can't wait to welcome you for an overnight stay and ensure that your experience exceeds your expectations.

Best regards,

Mark Villasenor
Operations Manager

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roxannem0721

2

Reviewed December 30, 2023

Hotel review

Ammenities are great and staff are very helpful. I just hope that the food choices for the bfast buffet improve. The selection was very limited and repeated most days. Over all experience is very positive

Date of stay: December 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear roxannem0721,

Greetings from The Excelsior Hotel!

Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our amenities to be great and that our staff were helpful during your stay. Your positive comments are truly appreciated.

We also appreciate your constructive feedback regarding the breakfast buffet. We apologize for any inconvenience caused by the limited and repetitive food choices. Please be assured that your comments have been shared with our culinary team, and we will work towards enhancing the variety and quality of our breakfast offerings to provide a more satisfying experience for our guests.

Your input is invaluable to us as we continuously strive to improve our services. We are grateful for your overall positive experience and look forward to the opportunity to welcome you back, ensuring an even more enjoyable stay.

Thank you again for choosing The Excelsior Hotel, and we appreciate your feedback.

Best regards,

Mark Villasenor
Operations Manager

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YuppieLionheart

Philippines

253149

Reviewed August 15, 2023

Wide parking space

The Excelsior Hotel is newly built located along Alabang-Zapote raod. It has a spacious parking space and they have an accommodating staff. They also have a Cafe and a bar (which is only open during the weekends). Nice staircase and elegant restroom.

Date of stay: January 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear YuppieLionheart,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here and we appreciate your feedback. It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,
Sharon Wycoco
Front Office Manager

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Yu W

1

Reviewed August 10, 2023

PHILIPPINES 2023

Hotel room is very spacious for a very good price. I was very delighted with superb service of staff specially their concierge. I will never forget allen who even initiate to order a food for me because I'm having trouble with my phone application. Will definitely comeback on my next Philippine vacation! 👍🏻

Date of stay: July 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear 360yuw,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here and we appreciate your feedback. It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,
Sharon Wycoco
Front Office Manager

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