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13 - 18 of 131 reviews
Reviewed November 21, 2022

Great experience! The room was wonderful, clean, and perfect for relaxation. Staff was incredibly accommodating especially those in the restaurant (Jasper, Elmer.. and the rest of the team). Provided excellent service - the restaurant staff were very attentive to their guest’s needs, and supervisor Jasper made sure himself that we’re enjoying our food and stay. Kudos to the team!

Date of stay: October 2022
Trip type: Traveled with family
Thank SGLadaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded November 27, 2022

Dear SGLadaw,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here, and we are glad we were able to achieve our goal in making your stay memorable by providing outstanding service. It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2022

Excellent customer service. Breakfast was great. The restaurant staffs namely - Camill, Lai, Jasper, Kat, Mariel, Elmer made sure that I enjoyed everything while I dine in. The highlight of the stay is when the front office staff- Step, upgraded my room from Deluxe to Executive Suite. I would definitely recommend this experience to everyone!

Room tip: Best hotel in the South
Date of stay: October 2022
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank Jann Marie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded November 27, 2022

Dear janmariec,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here, and we are glad we were able to achieve our goal in making your stay memorable by providing outstanding service. It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2022

We had an event here and had a wonderful experience. Food is great and place is super clean and nice. The room is superb as well. The staff...so friendly. So happy to have found this place by accident. We are pleasantly surprised. Thank you to the staff especially Micolle.

Date of stay: November 2022
Trip type: Traveled with friends
Thank Judi S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded November 27, 2022

Dear 267judis,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here, and we are glad we were able to achieve our goal in making your stay memorable by providing outstanding service. It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2022

I would 100% recommend this hotel. The staff greeted us warmly as soon as we arrived, they happily assist us on our things. They are really accommodating on our requests during our stay, truly top notch customer service. The room itself was really spacious and comfy. Super worth it for its price we also had fun on their pool which was not crowded at all.

Date of stay: November 2022
Thank Rae D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded November 27, 2022

Dear 883raed,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here, and we are glad we were able to achieve our goal in making your stay memorable by providing outstanding service.

It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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Reviewed November 15, 2022

Hotel was very nice and clean. Hotel staff was super helpful and accommodating. We had some problems on our flight to Manila but thankfully the Reservations Manager was so kind and considerate it made our arrival very much enjoyable. Thank you again ! We will definitely be staying here again.

Date of stay: October 2022
Trip type: Traveled as a couple
Thank Eda T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded November 27, 2022

Dear 710edat,

Thank you for an awesome review. We were delighted to have had you here, and I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.

It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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