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Reviewed October 3, 2022

The location is just a walk away from SM Southmall and a minimum ride away from the heart of Alabang, Muntinlupa.
The hotel opened early 2022 so it's so new and so young. Meaning the amenities are new and the facilities and open areas are neat and clean.
The staffs are very accomodating too.
Just a little downside, but understandable and tolerable, there is no buffet yet. They only offer plated meals with a selection of Intercontinental or Traditional Filipino dishes which is vey delicious and cooked as you order. So you just have to wait for a while to be served.
As of this writing, the spa is not yet functional same with the cafe or bar on the upper floor.
The gym, sauna and steam bath can be opened upon request so better call the reception first.
The pool is BIG and wide, this one you can truly enjoy with the kiddie pools.
And btw, there is also a spacious parking.
For the suggestion, better make the key card of the room in twos. If someone has to go down, everybody must go down because you only have one key card. :D

Overall, it's a nice hotel within the vicinity close to shopping malls.

Room tip: Any room is good. You can choose rooms facing front of the hotel for the pool and street view.
Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Francis Marie E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded 1 week ago

Dear francis e,

Thank you for your feedback. We do pride ourselves on offering great customer service, so your comments are very much appreciated. We are glad we were able to achieve our goal in making your stay memorable by providing outstanding service. It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2022 via mobile

I would like to commend the staff at Cafe Excelsior - Crisel, Pat, Francisco, and Jhansen. They were very attentive to our needs and gave our family excellent service. Our visit will surely not be our last.

Date of stay: October 2022
Trip type: Traveled with family
Thank rvin1209
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded 1 week ago

Dear rvin1209,

Thank you for the 5-star review. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed our Cafe Excelsior. It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2022

Good Value for Money.
Deluxe King Room is very spacious.
- room is tidy, wide bed, cool AC, clean restroom, has a fridge, overlooking view, work space
Amenities are excellent, very well maintained.
- has a large-scale pool, with designated area for kids
- excellent food
- excellent coffee
- clean gym
Spacious Parking.
Well-mannered Staff, very professional.
Excellent service.

I recommend to look for Sir Cholo to assist you.
He assisted us so well all through out our stay.

Date of stay: October 2022
Trip type: Traveled with friends
Thank TipiDora
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded 1 week ago

Dear Tipi Dora,

Thank you for taking the time to write us a wonderful review. We do pride ourselves on offering great customer service, so your comments are very much appreciated.

It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2022

We stayed at room 917 which was quite a large room. The bed and beddings were very comfortable; the temperature in the room was perfect as the airconditioner was easily controlled. The food was very good even as there was only one restaurant operational at the time we visited; the staff were all very respectful, friendly and helpful.

Date of stay: September 2022
    • Location
    • Sleep Quality
    • Service
Thank marieD5444DZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded 1 week ago

Dear marieD5444DZ,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here, and I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.

It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2022

We enjoyed our bonding here at the bar. The food is good at a reasonable price. Lai, Kat, Joman and Adrian were all very attentive to our needs and even joined us in enjoying the night by singing and dancing with us. This place is highly recommendable if you want to relax and just enjoy time with family and friends. We will surely be back

Date of stay: October 2022
Trip type: Traveled with friends
Thank D8088HNrobertr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Evangeline Pascual, General Manager at The Excelsior Hotel, responded to this reviewResponded 1 week ago

Dear D8088Nrobertr,

Thank you for taking the time to write us a wonderful review. We were delighted to have had you here, and I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.

It was an absolute pleasure to have served you, and we look forward to welcoming you again soon.

Sincerely,

Vanj Pascual
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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