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Reviewed August 4, 2019 via mobile

I am very impressed in every details.
I have been contacting the hotel through email since my first try through phone call was not successful.
They have been responsive and replied in every inquiry I did.
Upon arriving there, I was very impressed with their service, with the venue and their staffs.
Clean and very organized.
All of their staffs are accommodating and respectful.
I forgot my cellphone in the buffet area and when I came to check the staff is running to me to return my cellphone.
The price is very reasonable for a quality stay

Date of stay: August 2019
Trip type: Traveled with family
Thank gcllorico
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mellahotel, marketing at Mella Hotel, responded to this reviewResponded August 5, 2019

Hi,

We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again.

Stay in touch,

Mella Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019

I celebrated my Natal Day in this hotel last 22JUN19 Saturday then check out the next day. We came here for the swimming pool cause we do not have time anymore to travel and classes just started for a quick vacay. Mella Hotel is a good place for this.

Likes:well lighted, well ventilated, love the ambiance, accommodating and friendly staff. Free Wifi and parking space.

Dislikes: swimming pool water is so painful in the eyes- gosh we came here for this yet did not really enjoyed swimming at all. Foul odour during our stay. I do not know where that came from however it really stank while we were here. Long queue in checking-in and out. Un-able to do online booking so I have to do that over the phone. I also hope that windows were see through without any hindrance of the view inexception of the blinds of course.

Room tip: Request for a room with a view of Golden Heaven or the Sipag side
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank iStariray23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mellahotel, marketing at Mella Hotel, responded to this reviewResponded July 3, 2019

Hi,

We thank you for staying with us, and we are grateful as well for sharing your feedback on your recent visit at Mella. We truly appreciate your effort in giving your comments as we deem all these important in continuing to improve our brand. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.

Thank you again and we look forward to welcoming you back here at Mella.

Stay in touch,

Mella Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2019 via mobile

My fiance and I decided to destress from work and we wanted to try this hotel for so long! From the outside, it’s very inviting and our overnight stay was well worth it. We were accommodated profesionally by the front desk staff named Alvin. Check in was quick and efficient. We tried their cafe which served the best cheesecake ever and we were able to get a discount because it’s already night time. Most of all, their gym was amazing! It’s very spacious and equipments were complete. I think they practice self service at the gym. Luckily, I was very much comfortable being alone working out. The amenities in the restroom seem luxurious. The pool area was very nice and the pool itself had less chlorine. It just felt very clean and new. Breakfast items were delicious as well. My only recommendation would be to add more variety. Nevertheless, we enjoyed breakfast as we sat by the window overlooking the pool area. Staffs there were very kind too! Definitely a nice hotel to relax and destress. We would love to go back and try the massage too because that’s the one we were not able to try.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank erikabaltazar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mellahotel, marketing at Mella Hotel, responded to this reviewResponded June 17, 2019

Hi Erika,

We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again.

Stay in touch,

Mella Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2019

It was our wedding anniversary and we weren't disappointed. The place was beautifully adorned and had a relaxing environment. Staff were courteous and the breakfast buffet was filling. They have complete amenities like gym and spa. The pool was not as big as I hoped, but it was just okay.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Wyncherley D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mellahotel, Marketing at Mella Hotel, responded to this reviewResponded May 10, 2019

Hi Wyncherley,

We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again.

Stay in touch,

Mella Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2019 via mobile

All praises for this boutique hotel. This is our neighborhood hotel and I’ve wondered before who will be it’s market. Apparently, it’s still us! We checked in for 2 nights due to power outage and another night for a house guest visiting us from Korea. We booked a family and king de luxe . We were pleasantly surprised on how elegant and well-designed the interior of the lobby , the rooms and the halls are. The rooms are very neat and they didn’t scrimp on the linens and shower space . The amenities are top-notch! The modern huge gym, a modern play place with smart TV , spa and a decent size swimming pool. Breakfast spread is not bad , maybe they can add bacon as a regular to make it perfect! I will definitely come back !

Date of stay: April 2019
Trip type: Traveled with family
Thank surfmaid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mellahotel, Marketing at Mella Hotel, responded to this reviewResponded April 22, 2019

Hi surfmaid,

We would like to express our gratitude for staying with us, and for taking the time to share your valuable feedback. We are very happy to know that you enjoyed the experience. Our company values put customer satisfaction as a top priority and we are committed to our customers. We have shared your good words to our team and this will keep them motivated in rendering service excellence at all times. Its customers like you that make our job wonderful. We look forward to serving you again.

Stay in touch,

Mella Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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