Upfront disclaimer - we didn't go there expecting alot.. however even our minimal expectations were not met
Front desk staff - very cold, not welcoming at all.. as if they are there by force and not by choice
Pathway to room - dingy - full of cigarette smoke smell - claustrophobic
Room - ( we booked a standard room ) - frankly speaking small size was not an issue as that's what we get in such low cost.. we understand it. But key issues were as follows:
(1) Bed Mattress - was Torn ( it was just covered with white sheet to hide ) . Don't expect a comforter in case you feel cold.. they just provide one thin bedsheet cover. I asked for an extra pillow as we were with our child - they refused saying will charge us extra
(2) Bathroom - Clogged Sink , broken shower, The shower only gave Super hot (read boiling water ) which you literally can't have a bath with, faulty bidet in comode, no tissue rolls
(3) Aircon - super noisy
(4) Wifi - super weak and unstable
Now let's come to Service - PATHETIC
When we found these things wrong, we immediately called front desk to solve it.. they didn't pick the phone for long time.. I had to literally search for a housekeeping boy in the lobby to fix the washroom atleast.. he came but couldn't fix it.. with a promise will fix it in evening ( which never happened)
We somehow managed as we had prepaid the amount and didn't have an option
We went out in the mall during the day. Came back with some food - which we requested the front desk staff to help us preserve in their kitchen refrigerator. She promised their staff will come to collect in 5 min.. we waited.. no one came for an hour.. I called front desk again to pick food as we were waiting to go to sleep.. she promised in 5 min again.. No one came again .. the entire night.. our food got spoiled.
In the morning I complained again, to fix the washroom.. they promised they will.. but no one did..
According to me it is a ZERO star hotel..
You may be wondering what is that 1 star i have given for.. i have given that 1 star for the guard at the gate.. he was the only one who was good in what he was supposed to do - polite, helpful, welcoming and caring.
Rest everything pathetic ! Sorry