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Reviews (584)
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Reviewed 4 May 2018

We had great hotel experience with my family staying in hotel and using the swimming pool. The movie house are also near the place. The location are also near with malls and restaurants and very accessible

Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank leandrojulian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParqueEspana, Front Office Manager at Parque Espana Residence Hotel, responded to this reviewResponded 7 May 2018

Dear Valued Guest,

Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.

We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.

We hope to have the pleasure of welcoming you again in the future.

Best regards,

John Cid
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 May 2018

The rooms are clean and the staff are very accommodating. We were just checked-in late by 1 hour.
The pool is small but the view of the rooftop is nice. Will book again for family staycation. Thank you.

Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
1  Thank cess27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParqueEspana, Front Office Manager at Parque Espana Residence Hotel, responded to this reviewResponded 7 May 2018

Dear Valued Guest,

Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.

We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.

Your feedback is important to us as it helps us improve our services and facilities.

We hope to have the pleasure of welcoming you again in the future.

Best regards,

John Cid
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 May 2018

The rooms are huge and spacious and rate is very affordable. But the lobby is so crowded because no enough space, pool is also not big only few children can swim. Better stay in the room and be relaxed

Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank gigimercado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParqueEspana, Front Office Manager at Parque Espana Residence Hotel, responded to this reviewResponded 7 May 2018

Dear Valued Guest,

Thank you for staying with us and for taking the time to share your experience.

Please accept my apologies if you had some inconvenience during your stay. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly.

Your feedback is important to us as it helps us improve our services and facilities.

We still look forward to having you around again soon!


Best regards,

John Cid
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 May 2018

had a great stay with the whole family, twas our second time.. hotel staff are accommodating & courteous.. had homey feeling.. the unit was clean and spacious.. our kids enjoyed the pool, the adults love the green views

Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank wengtangi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParqueEspana, Front Office Manager at Parque Espana Residence Hotel, responded to this reviewResponded 7 May 2018

Dear Valued Guest,

Thank you for taking the time to share your wonderful experience with us following your recent visit to Parque Espana Residence Hotel.

We were delighted that you had a comfortable stay and appreciated the service provided to you. Your positive comments will be shared with the team. This will definitely motivate them to keep up the good work.

We hope to have the pleasure of welcoming you again in the future.

Best regards,

John Cid
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 May 2018

My family celebrated my sisters 30th birthday in Parque Espana last 27 April. As early as March upon booking I requested for an earlier check-in or late check-out to accommodate the kids requests (adults barely swim), after countless of followups and on the day of check-in (where I have to call the hotel to ask if the request was granted) was informed and not possible. Requested again for a late check out since we check-in almost at 4pm, was asked to call the next day morning to ask and I did as early as 6am only to be declined. If the usual check-in for guest is at 3pm, and you requests guest to check out at 12nn on the dot (you called to our room 3x on the day of check-out to remind us), cant you allow a request of early check-in or late check-out? Does it take 3 hrs to clean the room for the next guest? Not even atleast a 45minute early time or late out?

Room Tip: We check-in with NO bathroom mat and didnt request for it coz there might be an extra charge and was charge upon check-out for a missing bathroom mat. My mother disputed it upon learning about the charges and charges was waived.
Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank villanuevalorraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParqueEspana, Front Office Manager at Parque Espana Residence Hotel, responded to this reviewResponded 7 May 2018

Dear Valued Guest,

Thank you for staying with us and for taking the time to share your experience.

Please accept my apologies if you had some inconvenience during your stay. With regards to your concern, we are unable to guarantee an early check - in / late check out specially if the hotel is running on high occupancy. Rest assured, your concerns are highly noted and will be addressed by the Management team accordingly. For us to further assist you, you can contact me directly at jcid@parqueespana.net.

Your feedback is important to us as it helps us improve our services and facilities.

We still look forward to having you around again soon!


Best regards,

John Cid
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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