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Reviewed April 27, 2022 via mobile

The best hotel stay I ever had in Manila .

The staff were very courteous and friendly! Specially Mr. Ross at the pool area was very helpful in giving me the details and right directions to the near by malls . Would definitely recommend this place to other visitors for a wonderful stay and wonderful treatment.

Date of stay: April 2022
Trip type: Traveled on business
Thank 65bhat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joycelyn Agsaway, Other at Somerset Alabang Manila, responded to this reviewResponded April 28, 2022

Dear 65bhat,

Thank you for sharing a review of your recent stay in Somerset Alabang Manila. We are glad that you enjoyed your stay in your home in the south. We have also shared your commendations to Ross who truly exemplified excellent service. Once again, thank you for your patronage. We look forward to your next visit.

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Reviewed April 24, 2022 via mobile

Good service on both day and night lifeguards.approachable, helpful, provide essential needs in the pool like towels and lifejackets for kids.sometimes assist kids in the male shower.they know how to entertained guests in your hotel.Good job.keep it up sir Ross and sir Christian.God bless!

Date of stay: April 2022
Trip type: Traveled as a couple
Thank 1rowenaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joycelyn Agsaway, Other at Somerset Alabang Manila, responded to this reviewResponded April 28, 2022

Dear 1rowenaa,

Thank you very much for your candid review of your recent stay in Somerset Alabang Manila. Ross, Christianne and I were at awe by your warm compliments. Rest assured that the entire Somerset Alabang team will continue to deliver excellent service on your future stays. Thank you very much and we hope to be able to host you again or that you can visit our other serviced residences in your travels.

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Reviewed April 4, 2022 via mobile

These dishes are the worst cooked worst tasting dishes my family ate!
We came here to treat my family and the foods were tasteless, unseasoned and disappointing!

These are simple Filipino dishes and unbelievable that the chef can't cook these properly!

Jackie Michaela Bauer Scofield

Date of stay: April 2022
Trip type: Traveled with family
Thank Jackie Michaela B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joycelyn Agsaway, Other at Somerset Alabang Manila, responded to this reviewResponded April 6, 2022

Dear Jackie Michaela B,

Thank you for sharing your experience and we sincerely apologize that we have fallen short of your expectation on our restaurant dishes. Please be assured that we have shared your feedback to our restaurant concessionaire and all necessary measures have been put in place to address the concern. We hope to be able to recover and welcome you again in the future. Once again, thank you and stay safe.

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Reviewed March 24, 2022 via mobile

WOW!!!

The staff was outstanding, the room was beautiful, and the experience overall was AMAZING. Ross one of the workers was FLYING around with a smile on his face, and a helpful hand at every turn. This guy deserves a raise for his outstanding service. I would definitely recommend this hotel as they have the most pleasant staff I've ever encountered during my travels.

AJ

Date of stay: March 2022
Trip type: Traveled as a couple
Thank ajT907XN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joycelyn Agsaway, Other at Somerset Alabang Manila, responded to this reviewResponded March 26, 2022

Dear AJ,

Thank you for sharing an outstanding review of your recent stay here in Somerset Alabang Manila. We are all delighted that you had an amazing experience. Thank you for your warm compliments of our associate Ross. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you and we look forward to welcoming you again soon.

Sincerely,
Joycelyn Agsaway
Residence Manager

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Reviewed February 11, 2022 via mobile

This is our first staycation since the pandemic started. We are anxious but decided to proceed. This is our second time going here but we had a hard time getting here because some of the roads are already one way. So be sure to look it up in waze. We decided to get a 2 bedroom de luxe ( before a 1 bedroom de luxe). Checking in takes around 15-20min, be sure you have your vaccination card with you. Room is very nice. With frig, microwave, plates, glasses, knife, utensils, pots,water dispenser, induction cooker with exhaust. All that you will be needing is here. Didn't disappoint. See photo below. Love the bed and pillows. Free wifi is fast. Room is well kempt. Breakfast is quite limited. Mr. Mac from buffet beakfast was very attentive and assisted us all the way. Kudos to you Mac. Overall stay is very good . Will definitely comeback again..

Date of stay: February 2022
Trip type: Traveled with family
1  Thank DokGrey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joycelyn Agsaway, Other at Somerset Alabang Manila, responded to this reviewResponded February 14, 2022

Dear DokGrey,

Thank you for your candid review of Somerset Alabang Manila and for choosing to stay with us for your first staycation since pandemic. We are glad that you had a very good staycation experience and enjoyed our fully furnished rooms. I will be sure to pass on your feedback to the rest of the team.

Once again, thank you for your patronage. We will definitely look forward to your next visit. Stay safe!

Sincerely,
Joycelyn Agsaway
Residence Manager

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