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All reviews room service value for money durban beachfront golden mile sea view promenade conference
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Reviewed August 14, 2018 via mobile

Hi. Frequent guest card holder for many years

Rooms were old
Booking was admin nightmare. I booked 2 nights with my FG and 2 nights via the school who were visiting for a tournament. I had to explain this 5 different people incl check in but kept on getting phones calls for checking out and got cleaners barging in at various times

Some of the staff were unfriendly and unhelpful and you would get a “what do you want” when you need something.

The guy doing my check out didnt ask how our stay was. Cold as ever

Absolutely disappointed with a hotel I have alot respect for previously

Date of stay: August 2018
Trip type: Traveled with family
1  Thank DawoodJHB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded August 18, 2018

Thank you for taking the time to post your review as well as completing our online survey and for your valuable feedback.

Please accept my sincere apologies for the lapse in service standards experienced from the front desk team - I have shared your feedback with front desk manager, who will look into this and address this with his team.

We look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2018

Stayed at the Elangeni Hotel Durban for 4 nights in a family room.
The overall experience was good but I think the hotels a bit over rated.
The hotel is situated right across the beach and there are many eating places nearby.

Date of stay: August 2018
1  Thank Excellent254
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded August 14, 2018

Thank you for taking the time to post your review and for your valuable feedback.

I am delighted that you had a good stay and look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2018

The staff was very good as always, thank you for the good service. May i please have a card for the points if you have such service. The WiFi I always struggle to connect, May we please just connect without all the information need for connection.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank samnk123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded August 18, 2018

Thank you for taking the time to post your review.

We do have a Rewards card programme - please visit the Tsogo Sun website to register.

We look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2018 via mobile

Breathtaking views of the golden mile, mini town and gardens.
Check in and out was quick and efficient.
Breakfast was good but do note that queues can form if the hotel is busy which it was when we stayed.
Room is cosy and wifi adequate though a little slow at times.
Overall very good and will recommend it.

Date of stay: August 2018
Trip type: Traveled with family
Thank info219
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded August 14, 2018

Thank you for taking the time to post your review and for your valuable feedback.

I am pleased that you enjoyed your stay and look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2018

I like the facility, the issue I always have is the inefficient checkout process, all the time I have to show them special instructions on the Voucher. I always show them special instructions when I check in, but when it’s time to checkout issues

Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Siphelo M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded August 12, 2018

Thank you for taking the time to post your review and for your valuable feedback.

Please accept my sincere apologies for the sub-standard checkout experience. I have shared your feedback with the front desk manager - who will address this with his team.

We look forward to welcoming you back soon.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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