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“Charming Service”

Lacuna Bistro & Bar
Ranked #16 of 467 Restaurants in Sandton
Dining options: Breakfast, Late Night, Outdoor Seating, Private Dining, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Outdoor Seating, Private Dining, Reservations
Reviewed 23 May 2018

Having to wait for your room to be prepared is never a great experience, especially after a flight. As I waited I ordered a coffee; I usually struggle with good coffee in South Africa with most places unable to understand the concept of Flat White. Well Seipati, the lovely young woman who attended to me, got it right immediately!

    • Value
    • Service
    • Food
Thank SurajShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chulumanco D, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 28 May 2018

Dear valued guest,

Thank you for sharing your feedback with us on TripAdvisor. We are delighted to hear that you loved and enjoyed the coffee which Seipati served you, she is definitely an asset in our team and I will be sure to share this feedback with her. We are sorry to hear about your delayed check in experience - I will escalate this to our Rooms Manager to ensure that this does not occur again in future. Thank you for your business and we look forward to welcoming you back in the near future.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10 - 14 of 267 reviews

Reviewed 27 April 2018 via mobile

Well, the setting was pretty good and it looks like a high class place. The starters were appealing but too small. Steak was cooked well but tough. Dessert was good in terms of flavour and presentation. Maslow tea was also refreshing

Thank Kimson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chulumanco D, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 2 May 2018

Dear valued guest,

Thank you so much for sharing your Maslow experience with us on TripAdvisor. We are delighted to hear that you enjoyed the ambience, our dessert and the tea offering. I will be sure to share your comments regarding the starters as well as the steak with our Executive Chef. Thank you for your business and we look forward to welcoming you back in the near future.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 April 2018

Service is friendly and fast and the ambiance is pleasant with the sax player adding some calm after a hectic day at the office. The burgers (pick the most expensive beef one) is great and so are the curry options. I will give the steaks a skip next time. Prices are a bit steep for what you are getting.

Thank 471andrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chulumanco D, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 26 April 2018

Dear valued guest,

Thank you so much for taking the time to share your Lacuna Bistro experience with us on TripAdvisor. We are delighted to hear that you loved our service delivery, the curry as well as the ambience created by our saxophone player. We are sorry to hear that you were let down by our steaks. I will be sure to share this review with our chef. Thank you for your business and we look forward to hosting you again in the near future.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 April 2018 via mobile

The Maslow hosted my family and I for my graduation dinner we had a private dining area, I was very impressed with the service and the food was so delicious. Thank you to the staff would defined recommend this place to anyone

Thank Yamkela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chulumanco D, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 20 April 2018

Dear Yamkela,

Thank you so much for your love filled review of The Maslow hotel. We are so pleased to hear that the service and food offering which you received was world class as this is what we strive towards as a brand. We appreciate your business and look forward to hosting you again in the near future.

Kind Regards
Nconco Dantile
Customer Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 April 2018 via mobile

That’s correct the description of meals list in the menu do not match. simply they do not match. ie, lamb shank sweet off the bone - the meat was tough as leather boots tough.

The pasta was to be filled with fresh basil and herbs, there was not one piece of greenery in the dish, but it was cold when it arrived to our table.

The croquettes where served raw and frozen but clearly cooked in deep fry.

Don’t bother with the steak, I could see how it was being cooked and it was not going to be good.

The fries/chips where served cold with the meal.

Chefs didn’t appear to be able to work together.

There was no timing in the meal cooking and delivery... food arrived at all different times, and we could see and count how long it had sat in front of the head chef before our orders where completed before it arrived to our table. (Chefs, learn to use the heat lamps).

This is the faulty towers of all Resturant’s.

The only positive thing to write here is the waitress Bridget did a really good job at sending our food back.

Best Lacuna stick to breakfast meals as that is hard to stuff up.

No free wifi - that worked.
Would not recommend at all

Staff are very polite.

Thank ZaraIam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chulumanco D, Customer Relations Executive at Lacuna Bistro & Bar, responded to this reviewResponded 18 April 2018

Dear valued guest,

Thank you for your detailed review of your restaurant experience with us. On behalf of the team at The Maslow, please accept our sincerest apologies for the disappointing food offering and service that you have received.

We take great pride in delivering to our guest’s satisfaction and it is clear that we did not deliver to our commitment, on this occasion. Please rest assured that your review will be shared with our Kitchen team as well as the Food and Beverage Manager to ensure that this does not occur again as this is definitely not the kind of review we pride ourselves on.

We hope that you will afford us another opportunity to restore your faith in us as a brand.

Kind Regards
Nconco Dantile
Customer Relations Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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