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Reviewed 15 March 2017 via mobile

Booked and paid deposit for Long Anh a day before arrival using Hostel world.
Upon arrival met the receptionist who didn't speak any English and couldn't understand our booking. We waited for about 15-20 minutes as he phoned up people to translate for us.
Eventually we were given room keys and gestured we go find our own room.
The inside of the room was brand new and still had tape over the doors and window as if it was not yet ready. We weren't there for long before the receptionist came back with someone on the phone who told us in English that they never received our deposit and we owe them more money than what was listed as a room price on hostel world ($8 a room up to $30US).

We were there for almost an hour trying to explain to different people who barely understood English or were over the phone and we never got our deposit back.
We ended up finding another hotel at a cheaper price which turned out to be better.

Would highly NOT recommend.

Stayed: March 2017, traveled as a couple
2  Thank Zali S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 December 2016

We got in Sapa last minute and booked this accommodation for the Christmas period. The rooms are spacious and brand new. Also they are very clean and all beds have electric blankets which are indispensable in the cold Winter of Sapa.

As it was holiday season they were already fully booked for Christmas day but they managed to keep us in a dorm and guaranteed we would be by ourselves, which was very kind and nice of them. Only thing is that the showers are not powerful and it was a bit tricky to bathe.

Other than that, we had a lovely stay and even booked all our tours and buses trips with them, which was really handy and we even got discounts.

Highly recommended.

Room Tip: First and second floors are better (too many sets of stairs)
  • Stayed: December 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank Nomaddictives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile
Google Translation

Stayed: April 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.