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All reviews great location room facing the harbor staff was extremely nice sports bar restaurant lower states gold belt our room was not ready water view room was spacious concierge service global warming in town restaurant attached to the hotel hotel options exercise room walking distance to downtown fitness center
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Reviewed 15 September 2018

This hotel is in a very good location. You can easily walk to all the shopping, dining and tours in downtown Juneau. After staying in Sitka, this hotel was real luxury. We upgraded to a room with a water view and were glad that we did. We really enjoyed seeing the cruise ships coming and going.The room was very clean and had everything that we needed. The bathroom was spacious too. There were also tour operators in the lobby though we didn't need that service.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Sea_Squared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP4408, Manager at Four Points by Sheraton Juneau, responded to this reviewResponded 1 January 2019

Your review is very much appreciated. We are glad your stay with us helped enhance your time in Juneau. Come see us again on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 September 2018 via mobile

Great location and the most helpful concierge (Kelly). Not air conditioned but unless global warming gets much worse, just open the window for cool air. A fan is provided. Restaurant is surprisingly good.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank chuckt709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marelda_Scott_4408, Director of Sales at Four Points by Sheraton Juneau, responded to this reviewResponded 3 weeks ago

Chuck T,

Thank you for staying with us at Four Points by Sheraton! We pleased to know that you enjoyed the comfort of our rooms, the service of our Concierge and the convenience of our downtown location.

We appreciate the feedback and we hope that you come stay with us again on your next visit to Juneau!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 September 2018

It seems like Juneau's hotel options are... not great. With limited options, the Four Points was generally fine. The room was exactly what you would expect from a basic chain hotel, and the bed was comfortable.

Everyone at the front desk was very friendly, but they could definitely step up their game a bit to be on par with standard hotel service. We arrived a bit early and our room was not ready, which was fine and expected, but they essentially said, "okay, see you in a few hours!" Most hotels, in my experience, would offer to hold our bags and take them to our room when it was ready, suggest a nearby activity or restaurant, or offer to call or text when a room was available. Not a huge issue by any means - we were happy to explore the town while we waited - but these seem like obvious opportunities to provide good customer service.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Rebecca V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marelda_Scott_4408, Director of Sales at Four Points by Sheraton Juneau, responded to this reviewResponded 2 weeks ago

Rebecca V,
Thank you for being our guest at Four Points by Sheraton! We apologize for not exceeding your expectations when it came to our staff’s customer service. Our check in time is 3 pm and we always allow guests to store their bags until their room is ready to be checked into. We are happy that you were able to explore the downtown area, there are many great sights to see from the mountains to the architecture.

We do hope that you come stay with us again when your travels bring you back to Juneau! :)

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Reviewed 4 September 2018

If you are looking for a place to spend the night prior to a southeast Alaskan adventure, the Four Points is a good choice. The hotel is quiet and the bed comfortable. The location is close to the Wings Airway for float plane sightseeing. It is also just a few blocks to the main tourist shops, the tram, and the pier for the giant cruise ships.

Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank DigitalRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimon R, Manager at Four Points by Sheraton Juneau, responded to this reviewResponded 4 September 2018

Thank for the time you took to respond and the input your provided for other travelers. Best wishes on your future travels!

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Reviewed 31 August 2018 via mobile

The hotel is in a great location and we had a room facing the harbor. My only critique is that there are no grab bars in the shower/ bathtub combo and no rubber floor mat or safety strips on the floor of the tub. Be careful getting in and out of the tub since it is slippery and nothing to grab on to. Otherwise a great hotel with clean spacious rooms.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank Sunscream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimon R, General Manager at Four Points by Sheraton Juneau, responded to this reviewResponded 31 August 2018

Thank you for your response! Just for the sake of safety, we do have ADA zoned hotel rooms should anyone need additional supports in place for showering, and we can provide rubber matting on request that is sanitized between uses.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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