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All reviews full kitchen minute bus ride separate bedroom up to date shuttle driver downtown juneau washer dryer clean rooms home away from home extended stay bed was comfortable mendenhall glacier airport silverware kitchenette auk linens
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Reviewed 13 June 2018

This was just an over night stay for me, when I was in Juneau for Celebration 2018. Everyone at the front desk was very professional and helpful. The room was clean and spacious, took advantage of the kitchen ( the fridge/sink/dishwasher ). There is a Domino's right next to the hotel too!! What kept me from giving this the best rating was, getting woken up at 4am in the morning to a person Pounding on the door to the room next to mine, he was knocking so hard that it was moving my door. Not very fun when it was the end of a long day of traveling, but the rest of the stay was great.

Room tip: Being put in a room on the back side, not facing the highway, is sometimes a good thing
Date of stay: June 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontierManager, Executive Manager at Frontier Suites Airport Hotel, responded to this reviewResponded 31 October 2018

Dear Daniel,

Thanks for your kind feedback.

Sincerely, Mariah Carpenter Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 June 2018 via mobile

Booked online from Australia. Outside appearance was deceiving as our room was spacious & comfy with full kitchen. All staff were exceptionally friendly, helpful with excellent local knowledge & recommendations. Brekky was adequate but not flash. Location: 15 minute from airport; $2 20-30 minute bus ride into downtown Juneau - service comes every 40 minutes. We would definitely stay here again as long as we weren’t strapped for time.

Date of stay: June 2018
Trip type: Traveled with friends
Thank robertaw266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontierManager, Executive Manager at Frontier Suites Airport Hotel, responded to this reviewResponded 31 October 2018

Dear Robert,

Thank you for your review. Please let us know what we could have done better.

Sincerely, Mariah Carpenter Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 May 2018

Do not stay at this place. I have stayed at 72 hotels thus far this year in different countries and this is the worst. Noisy, unclean., no space in the bathroom to ever set a shaving kit. Did not eat at the restaurant. The shuttle they promised doesn’t operate until 0530, so if you have to get on a 0521am departure you will have to use a taxi.
Manager very rude over the phone and seems not to care how she or the staff treats their customers. Light comes thru the windows that have Venetian blinds without curtains.
Rest assured I will never stay at on of these properties again. We stayed here the nights of 27 and 28 May 2018.
Jonesy

Date of stay: May 2018
1  Thank jonesstanley13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontierManager, Executive Manager at Frontier Suites Airport Hotel, responded to this reviewResponded 6 November 2018

Dear guest,

We take feedback from our clients very seriously. Please accept my apologies for your experience. We'll definitely take your feedback into consideration to improve ourselves.

Sincerely, Mariah Carpenter Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 May 2018

Needed accommodation close to airport for 5.30 am flight. This hotel was ideal for that purpose.

Front desk arranged for taxi at 4.15 am.

Rooms were comfortable and warm.

On site restaurant was interesting, with a Peruvian menu.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank gtlegacy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontierManager, Executive Manager at Frontier Suites Airport Hotel, responded to this reviewResponded 31 October 2018

Dear guest,

Thanks for your review. Please let us know what we could have done better.

Sincerely, Mariah Carpenter Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 16 April 2018 via mobile

No help with luggage. Food in restaurant was nasty. Was promised a shuttle to town. Bus broken overall a not great experience. Only plus it was clean. Although smelled old. Do not recommend. Because of promised shuttle had extra expenses for taxis not budgeted for.

Date of stay: April 2018
Trip type: Traveled on business
Thank sherryld2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontierManager, Executive Manager at Frontier Suites Airport Hotel, responded to this reviewResponded 6 November 2018

Dear Sherryl,

I am sorry you have not had an excellent experience at our hotel. We'll definitely take your feedback into consideration to improve ourselves.

Sincerely, Mariah Carpenter Executive Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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