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Bigall1
Greymouth, New Zealand

Not great

2.0 of 5 bubblesReviewed Jul 17, 2017via mobile
When we arrived the office was empty but one of the long term guests showed us to the unit she thought was ours. It was very basic. The kitchenette consisted of an electric kettle and a toaster. There was tea and coffee but no milk and none available. Two of us staying but only one towel. The motel is situated at the bottom of the island away from any shops or amenities. We hired a scooter from the motel. The headlights worked intermittently which was disconcerting at night. We were it was full of fuel and the fuel gauge indicated full. We only did a few miles so the fuel gauge still indicated full. I went to top it up only to discover it was almost empty which meant when we picked it up it was not full. We had booked a scooter to be at the airport for us to pick up but it was not there so we had to pay a $40 transfer fee to get to the motel.
Date of stay: July 2017
Trip type: Traveled as a couple
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    Reviews (15)
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    6 - 11 of 15 reviews
    Reviewed June 10, 2017 via mobile

    Good value for aitutaki. Very friendly and helpful staff. Clean and comfortable room with en suite bathroom and small communal kitchenette. Swimming pool in the middle of the motel was nice and well kept but the real attraction is the location with a 1 minute walk to the lagoon edge and a beautiful sunset

    Date of stay: May 2017
    Trip type: Traveled as a couple
    Thank lthomp7
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed October 20, 2016 via mobile

    This hotel motel is not a flashy beautiful Motel that is showy but don't turn away. If your looking for a real Aitutaki experience The Reef is perfect. Located on the other side amongst the local village. we met some amazing people. You MUST hire a scooter and explore all the roads and villages. Shane at The Reef arranged a scooter to be dropped at The Reef for us within 30 mins. Shane showed us to open a coconut using "the coconut stick". Tip: Shane is great but you will have to ask him to show you things or he will not think to (island time-lol) once you ask nothing is a bother. The rooms are basic (no tv) but we learnt to see the beauty of The Reef Motel. We would return....if Shane was still running it. Hot tip bring ear plugs as the village is filled with the sound of roosters crowing in the morning. Ear plugs made it no problem at all. For the price and the experience of a real Aitutaki holiday where you are enriched by the people and the beautiful Island....stay at the Reef.

    Date of stay: November 2015
    Trip type: Traveled as a couple
    3  Thank Sally F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed September 14, 2015

    I stayed here as part of a Kitesurfing package and found the place to have all the basics that we needed. When we first arrived there was no fridge in the room but after talking to management that was quickly sorted out. There was no cooking facilities in the room but they did allow us to use the kitchen and bbq across the road. There's a swimming pool in the middle of the complex which was pretty clean and free from any leaves. Wifi access was pretty good but you sometimes had to sit outside the reception to get a good signal at busy times. The closest shops were about 15mins walk away but not a problem if you have a scooter. Overall a good experience but like most other places on the island it could do with a bit of a renovation

    Date of stay: September 2015
    • Trip type: Traveled with friends
      • Rooms
      • Service
    Thank Mark S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed August 10, 2015

    The units are basic but good, thanks to the caretakers of the place. We had comfy one bedroom unit with solar powered hot water ,fan, small fridge, cooktop,use of towels and utensils, use of the swimmng pool which was very clean. We had use of the kayaks which was awesome, it is across the road from the lagoon and the views are awesome. There is a wifi hotspot at the motel which is very handy!. There isnt any parking but there are areas you can park. The caretakers Shane and his wife are really lovely ,hardworking people who really go out of there way to make your stay as comfortable as possible. Also you will definitely need some type of vehicle as it is a fair distance away from the town centre. It is situated in the Nikaupara area, not Arutanga.

    Date of stay: July 2015
    1  Thank louiseh643
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed March 22, 2015

    We found the team at The Reef to be friendly and very helpful. We had paid for accommodation at another property and after several issues, including raw sewage spilling out of the toilet, we decided to change properties.

    We had a lovely bungalow with a beach view, it was clean, well appointed and nice and relaxing.

    Date of stay: March 2015
    • Trip type: Traveled with family
      • Sleep Quality
      • Cleanliness
      • Service
    1  Thank TriciaD576
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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