First time at an AI and probably the last. From the minute my daughter and I checked in, it seemed that the hotel was filled with rules: return the blue towels, eat at your assigned time, check your inventory, call before you leave to check out. No one told us about the difference in shuttles and the Condovac driver was not too polite in telling us that little rule.
For a deluxe, two queen bed room, stay for four nights, you would think they might have more than one coffee pack, a tiny bottle of shampoo, one small soap bar and two bath towels plus extra charge for maid service. Only one chair on the patio for two people. Just didn't seem like a friendly first impression.
Not too happy that they wouldn't let tour operators inside the gate -- only tours booked through the hotel. Especially during a downpour. Had to wait outside the gate by the road. Thankfully, one of the gate operators let us wait inside for the hotel shuttle when we returned. Also would be nice to have a place to get coffee earlier than 8:00 since we had early tours booked. When asked, we got a very firm, "No". Not even an offer for extra coffee pack for the room.
On the bright side, all the staff at the restaurant were very busy , yet very friendly and helpful. We happen to think the food was great, especially the nachos at the wet bar. Nice variety and always had fruit available. Drinks were well made and bartenders were friendly.
