We made a reservation, got to the establishment... and it took them 3 trips to 3 individual rooms before they found keys to unlock a door. That night we realize the A/C wasn't working AND there were no screens on the windows so we couldn't open them. We ended up in an sweaty steam bath of a room. AND in the morning we discovered there was no hot water, ergo no showers! However, the pool area in the back and the bar area were great.
After having to complain at length, the hotel management finally did the right thing and returned our payment... but who wants to go thru an ordeal like this?More
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