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Shabnaam S

late post

4.0 of 5 bubblesReviewed Mar 4, 2016via mobile
We really want to appreciate each and every staff of Saaral residency. Exceptional thanks to Mr. Sayed for best support during the floods and when my mom and i came back from the hospital MMM. Laxmi at the front desk went an extra mile to make sure we were comfortable at all times. The chef took very good care as we requested tasty but non spicy meals. Breakfast was adequate, variety and service have room to get better though. Housekeeping cleaning can get better too.
For us
Saaral was home away from home. Thank you and keep it up.
Date of stay: December 2015
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
solai555, Manager at Saaral Residency, responded to this review
Responded May 23, 2016
Thank you for your genuine feedback. Our staff will be happy to note comments and will be encouraged to work harder to meet and exceed Guest expectations.

Thank you for your special mention on Comfortable stay and care by our staff.

We are note down your suggestion and we shall investigate on this thoroughly before taking appropriate action.

Looking forward to welcoming you to Saaral Residency once again during your next visit to Chennai.

Thank you,
Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 33 reviews
Reviewed January 18, 2016 via mobile

They have good space for car parking, rooms are well decorated, clean,provided fridge,locker,drinking water heater, shower room bathroom is good, free space and nice atmosphere in front of rooms,WiFi also good..when to complimentary breakfast,you can't expect good in this section....taste not good ,,not a buffet ,,they served each by each item separately.

Date of stay: January 2016
Trip type: Traveled on business
Thank 936shang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
solai555, Manager at Saaral Residency, responded to this reviewResponded January 19, 2016

Dear Guest,

Thank you for your genuine feedback. Our staff will be happy to note comments and will be encouraged to work harder to meet and exceed Guest expectations.

Thank you for your special mention on car parking, rooms decoration, cleanliness, atmosphere, WiFi.

We are sorry to hear about your disappointment on food. We value your impression and we shall investigate on this thoroughly before taking appropriate action.

Looking forward to welcoming you to Saaral Residency once again during your next visit to Chennai.

Thank you,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2015

Rating (out of 5)
Infra - 4
Ambience - 4
Cleanliness - 4
Food Quality - 3
Food variety - 1
Hotel Service - 2
Room Service - 2
Staff - 2

1) While the food quality is great for south Indian cuisine; North Indian and Chinese cuisine could have been better
2) The variety of food available is very limited; and most of the time not available
3) Menu clearly lacks any light items (snack items like Idli/wada, dosa, samosa, sandwich, cutlet, etc.) available for consumption throughout the day
4) A customer hence has only option to either eat starters when wants to consume light food instead of heavy main course ELSE has to go out to some other restaurant outside to eat
5) While with the limited menu, a customer is already disappointed, the service received by the staff in hotel is EXTREMELY POOR just adding to more dissatisfaction
6) Considering a hospitality industry, Hotel staff (waiters, room service, housekeeping) needs to be deployed who can communicate with customers coming from different cities and states (basic Hindi and English) which Saaral staff clearly lacks (except for reception staff)
7) There is a tough time making the hotel staff understand a customer’s requirement due to lack of language understanding
8) Staff who attend customers for serving food lack basic service understanding to keep all tables ready with required spoon/knife/fork/glass etc. after the guest leaves the table; the next customer sitting on the table has to ask for these basic requirements
9) Room service is also poor as whatever food is ordered, I’ve had to wait for at least minimum half an hour on an average (at times for one hour that too after two reminders for Dinner)
10) Breakfast food is usually light warm or almost cold while bread is always stale

While there’s a great level of comfort from Infra perspective, poor service and limitation on food availability actually is very disappointing to go back after a stressful day at work being on business tour.

Date of stay: November 2015
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Adi_Shah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
solai555, Manager at Saaral Residency, responded to this reviewResponded January 19, 2016

Dear Guest,

Thank you for your genuine feedback. Genuine feedback like this help us improve our services.

Thank you for your special mention on Cleanliness and food quality.

We apologize for the inconveniences experienced. It is actually surprising to note this as we usually get a positive comment and marking on staff.
However, we value your impression and we shall investigate on this thoroughly before taking appropriate action.

Request you to give us another chance to serve you better at Saaral Residency during your next visit to Chennai.

Thank you,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2015

We stayed this hotel on 10th October, 2015 for a day, the only good hotel in area near Mogappair east/west. The room ambiance was good , Complimentary BB was also good. Very limited parking space however, the staff take care of the same.

Date of stay: October 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mahesh K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
solai555, Manager at Saaral Residency, responded to this reviewResponded January 19, 2016

Dear Guest,

Thank you for your genuine feedback. Our staff will be very happy to note this and will work harder to meet and exceed Guest expectations.

Thank you for your special mention on location, room ambiance and food was good.

We are looking forward to welcoming you to Saaral Residency once again during your next visit to Chennai.

Thank you,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2015

we have stayed there for three days and experienced good hospitality
i forget my medicine and the manager helped me by sending a staff at mid-night and helped me finding a medical shop my special thanks to him and the staff
clean rooms
good food

Date of stay: July 2015
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank ts_kumar1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
solai555, Manager at Saaral Residency, responded to this reviewResponded January 19, 2016

Dear Guest,

Thank you for your lovely feedback. Our staff will be happy to note that you had a good experience at our Hotel and will be encouraged to work harder to meet and exceed Guest expectations.

Thank you for your special mention on staff service, room cleanliness, good food and value for money. Value for money is our main motive and please be assured that our products and services are carefully priced keeping this in mind.

Looking forward to welcoming you to Saaral Residency during your next visit to Chennai.

Thank you,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2015

This is a nice hotel which gives value for money. The neighborhood of this hotel has many shops and it is quite lively / happening. You need a cab or auto to reach Koyambedu bus stand. The ambiance was good and the room was neat and clean.

Date of stay: June 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
2  Thank stylesen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
solai555, Manager at Saaral Residency, responded to this reviewResponded June 20, 2015

Dear Guest,

Thank you for your genuine feedback. Our staff will be happy to note that you had a good experience at our Hotel and will be encouraged to work harder to meet and exceed Guest expectations.

Thank you for your special mention on location, room cleanliness, and value for money. Value for money is our main motive and please be assured that our products and services are carefully priced keeping this in mind.

Looking forward to welcoming you to Saaral Residency during your next visit to Chennai.

Thank you,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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