I came to know about Shelter Hotel thru close friends and I contacted Shelter Hotel management for my trip to Chennai on April 26th, 2016 to watch the IPL match . The friendly staff from the hotel were at the airport to me pick me promptly . The hotel is located at a very nice area in Mylapore and staff from bell boy to service manager were very customer friendly . I cannot thank them for the services they offered me to ensure that my stay and IPL experience will be worth remembering for a long time. The GM of the hotel ensured that the guest experience in terms of quality of service offered whether it is food, transportation, safety etc was prime. Being a foreign national , I felt I was cared for and I give them a 5 star.