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shettyraj
Mumbai, India

Unhygienic and clueless - funny people though :)

Review of Hotel Shelter
1.0 of 5 bubblesReviewed Feb 11, 2019
I stayed here for a night and was part of a training batch.
As I entered the hotel, exterior didn't give much of the warnings but the hotel lacks the basic sense of hygiene and comfort.
Although mine was a corporate booking, hotel had sent the confirmation mail, i had called up prior to reaching etc, the room was not ready (i reached around 5 pm). The front desk person was yelling at somebody over phone for not keeping the room ready. Delay wasn't substantial, but it was telling about how things run here.
Once in the room, was greeted by flies and mosquitoes. When asked to sort out, the solution was - open the window and chase them out.
Bathroom was smelly and run down and you could hardly see yourself in the mirror (ref: pictures)
I had asked for iron and was provided with one. They do not have any board to iron on. There were only 2 plug points near the tv. When asked where and how to iron, the staff removed all the coffee maker stuff from a small table, placed them on a chair nearby and looked at me :) language was a barrier too !
I didn't know whether to laugh or cry. Eventually asked him to get one bed sheet at least to put on the table. Somehow managed to iron and then I had to keep the entire coffee maker kit back on the table.
For the night dinner, I ordered in. It was good quantity of Biriyani but could only eat part of it as it was too greasy and below average in taste.
The fan in the room was so noisy that for couple of minutes i was wondering if it was coming from the street. And yes some mosquitoes were still very much in the room.
Morning complementary breakfast was terrible. They tried to imitate any other business hotel buffet. But lack of standard, quality and hygiene was evident all over including the staff. Uniforms were unkempt. All the food kept were cold (8am in the morning) Hence asked for a Dosa. That's all I could eat.
Conference day- the cloth covering the coffee table was so stained that white of the cloth was almost invisible.
The boy who was serving tea coffee was throwing the sachets and trash on the floor right at his feet !!
Washrooms are one floor below and i have seen better public urinals for sure.
Why are you in business if you can't guarantee basic comforts and amenities???
Date of stay: February 2019
Trip type: Traveled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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10 - 15 of 103 reviews
Reviewed January 28, 2019

I feel terrible that I have to write this review, because the staff at the hotel are well-meaning and kind, especially the man outside who helps you with your bags, he's a real sweetheart.

We were supposed to stay in this hotel for 4 nights, I couldn't wait to check out after the first night, and I did.

Here are the facts:
- Toilet bowl was grimy with brown rings in the bowl.
- When you turned on the taps, the water ran brown.
- Bedsheets were stained with something red (I hope it wasn't blood!)
- Floor mat was dirty with streaks, when I asked for a new one, the new one came equally awful.
- There were cockroaches.
- And we got bitten in the night by god knows what.

The hotel staff were eager to rectify it and wanted to make our stay better, by changing our room etc, but that's not something you can fix overnight, and I HAD to get out of there.

I hope the management does something about this, because it's a shame, a real shame.

Date of stay: January 2019
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank BZFoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 27, 2018

Visited here during a Business trip to Chennai for 4 Days. They had arranged vehicle for pick up and drop to my office. Rooms were comfortable and ambience to the Dining area was good. Lots of varieties in food menu though the area is bit short for more persons to accommodate at a time. Overall a pleasant stay...

Date of stay: May 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Abhishek M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2018

Went on a day visit (didn’t stay) here to attend a corporate training program. This hotel doesn’t have a proper parking area and vehicles are parked all over the entrance. Our training program was in the mezzanine floor, and the entire floor doesn’t have a washroom. So for every trip to the washroom outside the break time, one has to go all the way downstairs, resulting in lost time during the training session.

The washroom was unclean and the fittings mouldy. The paper towel holders remained mostly empty throughout the day.

The food in the hotel’s restaurant was ok, nothing great to write about. The buffet options was extremely limited, but the food was well-cooked.

The conference room facilities were not commendable ones as the table clothes were ink-stained and unwashed and the chair covers were dirty as well. Given my experience on a day-visit, I would definitely not recommend this place for stay.

Room tip: Avoid this place. Better options for same budget is available elsewhere.
Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank AbhiSrkr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 28, 2018 via mobile

Stayed a day for business visit on Aug 15th. Front desk was just doing their duty no extra effort to smile or inform about hotel. Got a room(119) facing main road which is horrible as whole night you could hear heavy traffic passing by. Bed and room were filthy. In the bathroom there was a toothbrush left by previous guest . Toilet had label saying it was sanitized but was dirty with yellow stains.inside had empty room fresheners. And the bedsheet were not cleaned pics attached. At night there were mosquitoes and the mosquito repellent provided by them doesn't work. Ordered room service at night the staff came with stained cloths and wearing slippers... Amazing.... this should be one star hotel and the price they charge is not worth staying... highly not recommended.. checked out next day for other hotel

Date of stay: August 2018
Trip type: Traveled on business
Thank ranjishp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 7, 2018

They have 5 Beach View cottages that are excellent, other rooms are just average like a lodge. Swimming pool and beach access are the major attractions. Beach view rooms are probably recently renovated or built, so that's definitely a good option. Crowd is decent. They don't allow liquor consumption in common areas (but allowed inside the room).

Date of stay: July 2018
2  Thank Praveen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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