I think overall very poor
Our lauge to weight they taken to out side the hotel never heard.
Toilet leaking.
Breakfast served unprofessionaly.
So get it wright otherwise wise people comes so offten.first meet and greet best in the front door.
Reception too busy doing thinks no smile
Dear Guest,
Thank you for sharing your feedback about your recent stay at Accord Metropolitan. We sincerely apologize for any inconvenience you experienced.
Regarding the weighing machine, I am given to understand that you weren't satisfied with the weight it was showing. So, we took it to a larger weighing machine which is within our hotel premises but your luggage was never taken out of the hotel. We apologize for this as it was not communicated to you.
Concerning the hand shower, it appears there was a misunderstanding on how to close it properly, which resulted in the water dripping. We are sorry for any trouble this may have caused and will ensure clearer instructions are provided in the future.
During breakfast, our team brought tea to your table, but seeing that you were still eating, they held off serving it until you finished your meal to ensure you could enjoy it freshly brewed.
We have addressed the matter of our staff's demeanour, and the two ladies in question have been spoken to about the importance of maintaining a warm and welcoming attitude.
We attempted to reach you during your stay but were unable to connect. However, we will try again today, alternatively, you could also reach us at gm.chennai@theaccordhotels.com or info.chennai@theaccordhotels.com to discuss any further concerns you may have.
Thank you for bringing these issues to our attention. We are committed to enhancing our guest experience and appreciate your patience and understanding.
Warm regards,
Pankaj Katyal
General Manager,
Accord Metropolitan
Accord Hotel (Overall Experience) - 8 Day stay
Check-In
I was warmly welcomed by Ms Aamna. She helped expedite our check-in process. There was bad traffic which caused a long drive from Chennai Airport to Hotel. Her kind demeanor and warm smile helped ease my mood. The hotel porter helped to bring our luggage up to our rooms which made our life much easier.
Self-Care
Mr Jai attended to my hair cut and beard trim. I was very happy with his service has he explain about beard trimming process and how best to cut my hair. I felt it was a value added service for me. Mr Ganesh did my Pedicure and Ms Harsha did my Medicure. Had a wonderful service from them too.
HouseKeeping
The housekeeping were prompt in their daily room cleaning. I had some queries regarding housekeeping and Mr Naveet was kind enough to explain it in detail to me. His colleague Mr Kanaka also did a good job in cleaning the room. Their Supervisor was overseeing them and came to check on me which was very thoughtful of him. Very pleased with the housekeeping services.
Food
Food selection for In-Room Dining could be abit better in terms of Quality Control. The calamari rings I ordered were too chewy and too hard to eat. Also the gravy for the Chicken Breast meal was too salty. Also some variety of foods is not to my liking but it is just personal preference.
Check-Out
Mr Roshan was very prompt in helping us during our check-out as we had to leave early in the morning to the airport. I had some last minute queries and he promptly helped me with it as we were rushing to leave. Extremely please with his working attitude.
My family and I stayed in Accord for 8 days in total. All the staff were welcoming and always ready to go the extra mile to help. Accord Hotel would be one of my top 10 Choices of hotels to stay when I visit India again.
Staff Compliments for Exemplary Service:
- Ms Aamna (Front Desk)
- Mr Roshan (Front Desk)
- Mr Jai (HairGrooming Services)
- Mr Ganesh (Pedicure Services)
- Ms Harsha (Medicure Services)
- Mr Sudip (Room Services)
- Mr Kanaka (Room Services)
- Mr Navneet (Room Services)
Please send my love and regards to all the staff that helped me. I do ask for forgiveness if I missed out a few names because there were just too many helpful staff around!
With Lots of Love,
Selva Naidu
My stay was excellent.
The staff was very humble and very friendly especially Ms.kanaka and Mr.Aryan and Mr.Arumugam they all very helpful for our needs.
The food was very tasty.
The renovation rooms are very good and very spacious.
Whenever I am coming for Chennai I will definitely going to stay in accord metropolitan.
Dear Mr. Chandra Mohan,
We are incredibly grateful for your positive review and kind words, especially towards our dedicated staff members Ms.Kanaka, Mr.Aryan and Mr.Arumugam. We're delighted to know the food, room comfort, and overall service exceeded your expectations. Looking forward to hosting your stays in Chennai.
Yours truly,
Pankaj Katyal
General Manager
Accord Metropolitan
I am a regular customer of Accord Metropolitan Hotel. Always I am feeling nice stay .House keeping is excellent. Miss.Kanaka, Mr.Aryan and Miss. Sukanya all are doing well. Break fast is multiple varieties which makes us very happy.
Consider some flexibilities for regular customers. Thanks.
Dear Mr. Shahul,
I'm delighted to hear that our housekeeping and breakfast have left such a positive impression! Miss.Kanaka, Mr.Aryan, and Miss.Sukanya will be glad to hear this. We appreciate your continued loyalty and will prioritize providing flexibility for our regulars. Thanks!
Yours truly,
Pankaj Katyal
General Manager
Accord Metropolitan
The rooms are luxurious and comfortable,clean and has a good ambience ,the food was great with a lot of varieties, kannika and aaran hospitality was really good ,overall a great experience everything we arrive hear,it would be feasible if there are some varieties In breakfast
Dear Guest,
We're delighted to hear about your pleasant experience! Your compliments on our room's comfort, ambience, food and special mentions of Kannika and Aaran are deeply appreciated. We'll expand our breakfast options. Thank you for your valuable feedback.
Yours truly,
Pankaj Katyal
General Manager
Accord Metropolitan
