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Excellent

5.0 of 5 bubblesReviewed Apr 12, 2024
Nice experience . Siddhesh was very courteous and a good worker.love the ambiance and atmosphere of the hotel ITC Maratha is a great place for a very good experience . Food is excellent and the rooms are very clean and comfortable. House keeping is responsive and quick
Date of stay: April 2024
Trip type: Traveled with family
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ITC Maratha, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this review
Responded Apr 13, 2024
Dear Guest,

Namaste!

Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.

We look forward to welcoming you soon for another enriching experience!

Responsibly yours,
Bhagwan Balani
General Manager – ITC Maratha
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 8, 2024 via mobile

Just finished breakfast…. I spent 1 hour and indulged myself BIG time. Most places have the spread but Peshwa Pavilion is by far the best breakfast buffet I have ever had. I can go on and on about each and every dish because every one of them were just lip smacking. THANK YOU

Room tip: Eat light dinner the previous night so that you can enjoy the breakfast
Date of stay: April 2024
Trip type: Traveled as a couple
Thank stansthanunathan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITC Maratha, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 9, 2024

Dear Guest,

Namaste!

Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.

We look forward to welcoming you soon for another enriching experience!

Responsibly yours,
Bhagwan Balani
General Manager – ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2024

The ITC MARATHA is a nice "luxury" hotel. I wouldn't say it elite tier like a Ritz Carlton but more like a high end Marriott.

The rooms were clean and spacious. The decor was a bit garish for me (very bright colors) but I was given a suite with a separate living room vs bed room and had a very comfortable stay.

The staff was generally very polite. There are many restaurants and bars in the hotel so no worries about finding a place to have a good meal or meet for a drink. its very close to the airport which is a major plus as Mumbai traffic can be horrendous.

I think its a fine hotel, no complaints.

Date of stay: January 2024
Trip type: Traveled on business
Thank MrD-NJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITC Maratha, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 5, 2024

Dear Guest,

Namaste!

Thank you taking out time to share your valuable feedback. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha.

We have made note of your suggestions on service improvisation and I want to assure you we are working on the course correction to ensure that our guests continue to enjoy the Responsible Luxury that ITC Hotels strives to achieve.

The team and I look forward to your continued visits.

Responsibly yours,
Bhagwan Balani
General Manager – ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2024

Good food and great location team was amazing took care of all small details specially about my meal requirements.

Check in process was quick room was allocated as per the preference.

All minor details about my resevations and stay were very well taken care.

Date of stay: February 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Venture55273121836
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITC Maratha, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 1, 2024

Dear Guest,

Namaste!

Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.

We look forward to welcoming you soon for another enriching experience!

Responsibly yours,
Bhagwan Balani
General Manager – ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2024

Lovely lovely hotel, first time staying here and a special mention to all the staff. Particularly Jatin and Shruti at breakfast, excellent attention to detail. My room was so comfortable and the pool in particular was beautiful.
Great gym too! I will be back!

Date of stay: March 2024
Trip type: Traveled on business
Thank davinapindoria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ITC Maratha, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 1, 2024

Dear Guest,

Namaste!

Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.

We look forward to welcoming you soon for another enriching experience!

Responsibly yours,
Bhagwan Balani
General Manager – ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2024 via mobile

Stayed for first time -3 nights in Towers room.
Highlights -
Proximity to airport
Greeted by Namaste at Entrance and security screening.Very consistence across all ITC hotels.
Comfortable bedding and air conditioning
WiFi connectivity was good
Spacious bathroom with tub.Good Toiletries.
Bath area and wc separate.
Sunday brunch had a variety of food options.Small activity place for toddlers.
Morning Bf-Idli super soft
Poori bhaji & Medu vada- ok (ITC Grand Chola was better)
Housekeeping quick and attentive
Butler service prompt
Peshwa pavillion staff hospitable

Lowlights-
No warmth and hospitality observed at reception ( in line with our experience and last review at ITC Grand Chola).Seems all ITC hotels have issue at demonstrating hospitality at front desk
Old TV in room-No Internet available
No play area for kids
Small swimming pool
Towers room size very small compared to ITC Grand Chola and ITC Sonar could be due to space limitations and being old property

Food-
In room dining :Omlette ordered was super spicy.The associate had audacity to comment that it is usual.Sweet lime juice was the bitterest.
Peshwa pavilion -In Buffett dinner a long plastic thread was found in steam rice - quite scary
Filter coffee ordered never arrived - had to follow up

Room tip: Multiple popular restaurants inside the hotel which service different cuisines. Do try Peshwari Dum pukht Avartan
Date of stay: March 2024
Trip type: Traveled with family
Thank MaddyS692
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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