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The Westin Mumbai Garden City
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Reviews (2,361)
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1,776
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40 - 45 of 2,361 reviews
Reviewed 3 weeks ago via mobile

We had a birthday celebration event of my nieces at Westin, Mumbai last year on 2nd of April and here we came back for the same..as the last year event was very well executed by the entire team we chosen the same venue for this year as well for both of my nieces' birthday celebration at Westin Garden city, Mumbai. The banquet team was awesome and well organised, very well executed by Mr. Vaibhav Kesarkar, from the beginning of the event till the end everything was flawless. Specially when we came to the ballroom all exhausted to check ballroom decor he offered us juice and coffee which was a booster for us to stay till night. Thanks to Chef Abhishek Singh for the lovely food & Chef Vikas Gautam who made such a stunning cake, oh my god!! What a cake it was!!everyone loved it..in such short period of time he managed to make the exact design of the cake we were looking for..Thanks Chef Vikas. I also would like to thank Mr. Deepak Rai who was present in the ballroom throughout the event to fulfil our requirements. Last but not the list thank you Ms. Pooja & Mr. Anirudh from sales. Kudos to the team Westin, Mumbai!! See you next year!!!!

Stayed: April 2018, traveled with family
Thank Mayur K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, Manager at The Westin Mumbai Garden City, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your patronage to our hotel.

We appreciate you spending the time to share your experiences with us
Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise.
We value your feedback and shall surely share your kind words with Vaibhav,Chef Abhishek,Chef Vikas,Deepak,Pooja,Anirudh and the entire team. I am sure this would encourage them further.



We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.

Be Inspired
Sharad Datta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I have been visiting this spa for an year. Excellent facility and wonderful staff. Nachiketa Nilesh are great help. Try the treatments here. Worth a visit for complete relaxation. Would recommend this place highly.

Stayed: March 2018, traveled with family
Thank manavgohil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 3 weeks ago

Dear Guest,

Greatings from The Westin Mumbai Garden City
Thank you for taking the time to share your experience with us. Our team is delighted to hear that you enjoyed our facility and services of the Heavenly Spa.
We value your feedback and shall surely share your kind words with Nachiketa,Nilesh and the entire team. I am sure this would encourage them further.

We look forward to your return visit!

Be Inspired
Sharad Datta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
11
Reviewed 3 weeks ago via mobile

Words are not enough to describe the stay we had. It was amazing, the property is beautiful surrounded by greenery.
We were warmly welcomed by Nikita and Mr Parth goyal at the front desk, the check in was smooth and quick.
The room was huge, spacious and best of all it was neat and clean. The room associate Mr Pankaj Belekar , Debarata Rana were very helpful with all the requirements. The requests were again delivered within no time (Thank you ubaid) . Mr Desai bought some lovely lilies for the room which made the room more lively.
Coming to the food Part, Mr Anmol Bery gave best suggestions and we enjoyed the Gucci Biryani and chicken Biryani.
Thanxs to Mr Nikhil who bought us mouth watering desserts.
At checkout Mr Adi and Mr Rakesh made our day with their warm smiles.
Overall it was an amazing experience. 5 star rating is deserved.

Stayed: April 2018, traveled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 3 weeks ago

Dear Guest,

Greetings from The Westin Mumbai Garden City.


We take great pride in the rooms that our present in our hotel as it focuses on the wellbeing and comfort of our guests, therefore we are glad you felt relaxed and recharged.
We are thrilled to know that you appreciated our service standards as our team strives harder to constantly provide heartfelt service to all our guests.
Guest experience is our highest priority and it is always gratifying to receive such valuable comments. I am sure the team will be pleased to know that they succeed in meeting your every need.
Your kind comments have been brought in notice to Pankaj,Debarata,Ubaid,Nikita,Parth,Mr Desai,Anmol,Nikhil,Adi and Rakesh so that they are even more inspired to work harder and satisfy other guests to the fullest too.

We hope to see you soon and serve you with great integrity and create many such enriching moments.

Be Inspired
Sharad Datta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The staff is exceptional and always go out of their way to make sure the finest of details are covered. Outstanding experience every time. The food is wonderful and the comfort of the room always exceeds expectations. I can’t say enough about this wonderful staff and hotel as a whole.

Stayed: April 2018, traveled on business
Thank brkelly05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, Front Office Manager at The Westin Mumbai Garden City, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for sharing your experience with us.

We are extremely pleased to know that you enjoyed the ambience and the service.
Your review is very valuable to us and has been shared with our entire team.
We are pleased to know that you loved our food.
We live to create many such memories with our beloved guests.

Our team at Westin will always look forward to welcoming you.
We look forward to see you soon.
Be Inspired
Sharad Datta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

It’s always a pleasure staying at this property. Great service and really good staff, the hotel runs on a 24/7 basis, and to have a warm friendly person at 3am checking you in is a real pleasant thing to have.

Stayed: April 2018, traveled on business
Thank Kunbi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 3 weeks ago

Dear Guest,

Greetings from The Westin Mumbai Garden City.


We are pleased to read your review
It is our sincere endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you enjoyed our facilities and services that were provided and had a wonderful experience. We look forward to welcoming you again soon and hope that The Westin Mumbai Garden City remains your preferred hotel on all your future visits.

Be Inspired
Sharad Datta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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