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Reviewed 19 May 2018 via mobile

Had a 1 night sleep in this hotel during our transit from Delhi International Airport to Srinagar from Domestic airport D1. We made the booking via Agoda 1 month prior. We arrived at Delhi International Airport by 10pm. Airport Hotel gave us free airport pick-up and by no time arrived at hotel. The check-in process was smooth and fast. We were shown our room and had a good sleep. The room is a bit small and old. But enough for us to refresh and sleep. Buffet breakfast is included. The food was simple i.e. Indian poori, idli, toast, coffee and tea. Check out process also smooth and we were sent to domestic airport across the road by car for our next flight at 10am.

Stayed: April 2018, traveled with friends
1  Thank Zul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthoteldelhi, Guest Relations Manager at Airport Hotel, responded to this reviewResponded 14 June 2018

GREETINGS FROM AIRPORT HOTEL – NEW DELHI !!!!!!!!!!!!


Thank you for your review on TripAdvisor.

Thank you for choosing our hotel for your stay in Delhi. We really appreciate your reviewing our hotel.

We are glad to read your kind words of appreciation regarding your stay at Airport Hotel. Guests’ feedback keep us motivated and help us to better ourselves.

We hope to see you soon in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 March 2018

The room and the staff were both horrible. The room toilet flush did not work. On complaining they say "please adjust". The hotel staff were basically crooks who knew how to cheat people. They will keep saluting you to get Tips from you. They will say that the food items(like nuts and water) is complimentary but will charge when you checkout. In my case, they even kept an open bottle in the refrigerator and charged me for that. Who on this earth will open a bottle(from the refrigerator) when there is water on the desk that too completely filled. They are cheats. NEVER EVER STAY IN THIS!

  • Stayed: January 2018, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Debajit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthoteldelhi, Guest Relations Manager at Airport Hotel, responded to this reviewResponded 26 April 2018

reetings from Airport Hotel !!!!!

Thank you for your review on Trip Advisor.

We understand that your stay experience at our hotel was not up to mark, but it's totally a result of misunderstanding. We have displayed the charges for food items kept in the room on tent cards.
We request you not to let this experience dilute your perception towards our honesty and commitment to service our guests. We value your feedback and it is our responsibility to ensure that our guests are extremely satisfied with our amenities and services at all times. The other follies mentioned by you are being used as tools for improvement with immediate effect.

Allow us to serve you again with renewed vigour and we will be honoured to do that in future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 March 2018 via mobile

DO NOT STAY HERE. They ripped us off and the taxis at the airport will try and rip you off too and get their commission!!!! Because we are foreigners they charged us for the most expensive rooms telling us there were no others available.
It is very sad to have an experience like this for us.

Stayed: March 2018, traveled with friends
Thank Arianna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthoteldelhi, Guest Relations Manager at Airport Hotel, responded to this reviewResponded 23 March 2018

Greetings from Airport Hotel !!

Thank you for your review on Trip Advisor.

We understand that your stay experience at our hotel was not up to your expectations. But it's really the truth that when you checked-in at our hotel, we had availability of only Super Deluxe & Luxury category rooms. So we offered you Super Deluxe room with discounted rate. Because our hotel is a transit hotel & open on all Online Travel Agents for advance booking, mostly our rooms are pre-booked. If you had booked your room in advance, then definitely we would have reserved a room of your liking & also provide you complimentary pick-up & drop from/to Airport. We are leaving no stone unturned to satisfy our guests and would have done more.

We request you, not to let this incident dilute your perception towards our commitment to service our guests. We value your feedback and it is our responsibility to ensure that our guests are extremely satisfied with our amenities and services at all times.

Allow us to serve you again with renewed vigour and we will be honoured to do that in future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 March 2018 via mobile

Stayed there for transit just for a night. Rooms need a serious refurbishment. No window in the room was another challenge.
However, staff was very courteous and helpful. Overall ok but did not get the value for money.

Stayed: March 2018, traveled with family
Thank Anant B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthoteldelhi, Guest Relations Manager at Airport Hotel, responded to this reviewResponded 19 March 2018

Greetings from Airport Hotel – New Delhi!!!!!!!!!!!!!!!!!!!!!

Thank you for your review on Tripadvisor. We also thank you for your appreciation of the services of our Hotel team and the hospitality displayed by our Associates.

We are highly apologetic for your disappointment with our rooms. We had upgraded your room to a higher category without charging for it, when your complaints reached us. But we were not aware that the upgraded room also did not meet your expectations. We are leaving no stone unturned to satisfy our guests and would have done more.

Allow us to serve you again with renewed vigour and we will be honoured to do that in future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 January 2018

We had an international flight hence thought will stay a night. Turned out to be an overpriced cheap and rude place.
1) We booked a family Suite (212) but could not sleep till past midnight. So requested staff to change room.
2) In the new Luxury room, the toilet flush did not work, It was unbelievable !!!!
3) Staff are trained to be over-courteous in talking, but every request will be denied.
4) Be sure to get a written commitment on what they have agreed as they went back on something they had agreed.

We paid ~ Rs 7,000 and are regretting till now. Generally I don't write bad reviews, as long as Hotel staff has a sense for Customer, as I understand they just work at a hotel, but this place was a complete disappointment in Customer service.

  • Stayed: January 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Sum M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthoteldelhi, Guest Relations Manager at Airport Hotel, responded to this reviewResponded 31 January 2018

Thank you for your review on Trip Advisor. As a part of our continuous endeavour to immediately attend to inconveniences caused to our guests, we have clearly displayed our Manager's personal number at our Front Office, in case the staff at your service is unable to help you out. Should there be any difficulty/ problem, we are there to attend you at once.

We request you not to let this experience dilute your perception towards our honesty and commitment to service our guests. We value your feedback and it is our responsibility to ensure that our guests are extremely satisfied with our amenities and services at all times.

Allow us to serve you again with renewed vigour and we will be honoured to do that in future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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