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Reviewed 4 April 2018 via mobile

Located close to Lotus Temple-15-20 min walk away and a small “mall” which is mostly a food court. There is an ATM within a block of the hotel. Hotel grounds are nice. Swimming pool area nice. Large selection for breakfast buffet. I didn’t like how there was an overwhelming smell of fried bacon and other cooking in the dining room and lobby, it was a little nauseating in the heat. Room keys are needed to access guest floors, so every person in your party should have a key or they can’t get back to room. The check in process was hard. We booked an extra room in advance of our tour, paid for it through the tour company, had the “voucher”, and receipt but they wouldn’t let us check in without the tour company verifying it-it was 3am!!! The process took at least an hr. We were exhausted. We booked a triple. They gave us a double so we had to call them come and make up an extra bed, that took another 30 min, so we didn’t get to bed until about 4am. I bought a single 24 hr internet package for 550 IRP about $9 US dollars. On check out they charged me twice, because they said I bought it twice?? Makes no sense and they wouldn’t budge so I paid it. Double cost for a single day of internet. Complimentary internet here is ONLY 1 HR!!!! Consecutive. So once you log on, the hr starts counting down. Rooms were clean. Didn’t smell too musty. Quiet, so you can sleep. Overall I think I would rate them higher if they had better customer service. On a side note - we had to go through a security scanner every time we entered hotel. This was the case in all our hotels in India.

Stayed: April 2018, traveled with family
Thank GolovinGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile


We stayed in eros for 2nights. We were so impressed with the quality of services given by the staff. Great location which is just next to the metro and the mall. Outside area was beautiful where we had our breakfast. Coffee Breakfast spread is class apart with several varieties of Indian and continental. Nitin ensured best service throughout the meal and checking out all the Guest requirements. Just a recommendation to add more healthy food items in buffet. Anyone visiting Delhi should visit Eros, highly recommended.

Stayed: April 2018, traveled as a couple
Thank Sahil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eros Hotel N, General Manager at Eros Hotel, responded to this reviewResponded 5 April 2018

Dear Guest,

Greeting from Eros Hotel, New Delhi!

Thank you for posting a review of your experience at Eros Hotel, New Delhi here on our TripAdvisor page.

We are glad to know that the service rendered to you lived up to your expectations and that you have taken fond memories of your experience here at Eros Hotel, New Delhi!

We hope to welcome you back at Eros Hotel, New Delhi really soon!

Regards,

Davinder Juj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018

Great hotel in a busy part of Delhi. great room and breakfast really worth the visit . Staff were very friendly and helpful. Very close to park, temple, restaurants and busy market place. Drinks a bit expensive but nearby pubs (including Irish bar) within safe walking distance.

Room Tip: any room has good view
  • Stayed: March 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank kendtimmins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eros Hotel N, General Manager at Eros Hotel, responded to this reviewResponded 3 April 2018

Dear Guest,

Greeting from Eros Hotel, New Delhi!

Thank you for posting a review of your experience at Eros Hotel, New Delhi here on our TripAdvisor page.

We are glad to know that the service rendered to you lived up to your expectations and that you have taken fond memories of your experience here at Eros Hotel, New Delhi!

We hope to welcome you back at Eros Hotel, New Delhi really soon!

Regards,

Davinder Juj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 April 2018

This is one of the very food properties that i have stayed in the recent past.
Foreigners would certainly love thus place for the cleanliness and good food.
Business or leisure you could try a stay here and i feel you would feel happy!

Stayed: September 2017
Thank DILIPBalakrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eros Hotel N, General Manager at Eros Hotel, responded to this reviewResponded 2 April 2018

Dear Guest,

Greeting from Eros Hotel, New Delhi!

Thank you for posting a review of your experience at Eros Hotel, New Delhi here on our TripAdvisor page.

We are glad to know that the service rendered to you lived up to your expectations and that you have taken fond memories of your experience here at Eros Hotel, New Delhi!

We hope to welcome you back at Eros Hotel, New Delhi really soon!

Regards,

Davinder Juj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 March 2018

Spent our first two nights and last night at Eros. Excellent hotel. Staff extremely helpful and courteous. Felt the Chinese restaurant in the hotel was rather expensive - bar food better quality. Laundry service quick and very good.

Stayed: February 2018
Thank Dalyanian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eros Hotel N, General Manager at Eros Hotel, responded to this reviewResponded 2 April 2018

Dear Guest,

Greetings from Eros Hotel, New Delhi!

Thank you for sparing your time and posting a review of our hotel on TripAdvisor.

We are pleased to know that the services and facilities offered to you were to your satisfaction. Your feedback has been shared with the team and we are delighted to note that you have carried back fond memories of your experience here at Eros Hotel, New Delhi.

Thank you once again for posting a review of your experience and we look forward to the opportunity of welcoming you back really soon!

Regards,

Davinder Juj
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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