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Reviewed May 23, 2022 via mobile

This hotel is located in the centre of the forest and is an amazing example of architecture, the hotel is covered in greenery and blends in to the environment, stunning to see. We stayed here for two nights and during our time here a large group consisting of teenage sports teams were also staying here which did impact on the pool areas, resulting in them being busy and a lack of loungers. The hotel is located up a dirt road and is too far away to venture out at night to eat anywhere else but the hotel. Rooms are slightly tired but a decent size with large bathroom. Monkeys appear daily on your balcony so ensure that you follow the rules of keeping your balcony door shut and locked. Lovely location, very isolated and you have to be prepared to drive each day to tour around to the nearby attractions. We went when it was relatively quiet not long after Sri Lanka had lifted Covid restrictions, would not like to be a guest when the hotel was at full capacity as buffet breakfast, dinner and swimming would be a nightmare. Please note that there is a dress code for dinner and breakfast, no shorts, tank tops etc however we found that this was not strictly enforced which was frustrating as we made the effort to adhere to the dress code and turned up to dinner to see people dressed in shorts & a t-shirt. There are signs all around the hotel depicting the required dress code for restaurants and also highlighted to you at check in. Overall a lovely experience if possible try to sit outside for dinner the lights and feeling of being in the middle of nowhere is magical.

Date of stay: February 2022
Trip type: Traveled as a couple
Thank sandinmyjandals
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Aitken Spence Hotels, Other at Heritance Kandalama, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,
Greetings from Heritance Kandalama! Thank you for choosing us as your preferred accommodation partner for two nights. We are pleased to have delighted you with the view, hotel facilities, and culinary offerings. Regarding the dress code for the restaurant - since the Hotel was at low occupancy in May, we temporarily eased the regulations by accepting guests in casual but appropriate attire.
We are delighted to read that you had a pleasant stay and look forward to welcoming you back soon.
Sincerely,
Management - Heritance Kandalama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2022 via mobile

We had an amazing time at hotel Kandalama. The evenings was the best we really liked it. The staff was very friendly, we were welcomed by Nimesha, who assisted to our room with a warm welcome. It was a very wonderful experience at hotel Kandalama....

Date of stay: May 2022
Trip type: Traveled as a couple
Thank 747dallenr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Aitken Spence Hotels, Other at Heritance Kandalama, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,
Greetings from Heritance Kandalama! Thank you for choosing us as your preferred accommodation partner. We are delighted to read that you have had a pleasant stay and look forward to welcoming you back soon.
Sincerely,
Management - Heritance Kandalama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2022 via mobile

Our first hotel in Sri Lanka and it was first class!. Tourist numbers low currently so very quiet but suited us perfectly. Buffet meals were so extensive and very good quality, backed up by the usual extra friendly Sri Lankan service. Our room was lovely, overlooking the Lake, with occasional visits from monkeys onto our terrace but no issues. Evenings post dinner were very quiet, with local entertainment provided. As with many hotels currently in Sri Lanka, they need more tourists to visit the Island. Highly recommended!

Date of stay: May 2022
Trip type: Traveled as a couple
Thank Adventure35585265944
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Aitken Spence Hotels, Other at Heritance Kandalama, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,
Thank you for choosing Heritance Kandalama, and for your positive recommendation. We're delighted that you enjoyed our extra friendly Sri Lankan hospitality, and we look forward to welcoming you back soon.
Sincerely,
Management - Heritance Kandalama

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2022

We transferred to this hotel from Kandy and en route visited Nalanada Gedige and Dambulla Rock Cave Temples.

Hotel was nice and convenient stopover for two nights, room was clean and food was great but limited vegetarian options.

Facilities were good, includes and 3 pools although we only visited the infinity pool which has a great view of the lake with Sigriya Rock in the background.

The following day we visited Sigiriya rock, a must see! We went with one of the registered tour guides and it helps having someone who knows the history in addition to helping the local community.

Room tip: Great view of Sigiriya Rock from the pool
Date of stay: April 2022
    • Value
    • Rooms
    • Service
Thank Samra2011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management Aitken Spence Hotels, Other at Heritance Kandalama, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,
Greetings from Heritance Kandalama! Thank you for choosing us as your preferred accommodation partner. We are pleased to have delighted you with the view, hotel facilities, and service culture. We apologise for the inconvenience you faced as a result of limited vegetarian options. We have shared your comment with the department head advising to look in to the same and to take necessary measures to ensure such inconveniences are not repeated in the future. It would be our pleasure to have you back at our hotel as we look forward to offering you a more pleasant hotel experience during your next stay.
Sincerely,
Management - Heritance Kandalama

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Reviewed May 8, 2022 via mobile

Hotels

Heritance Kandalama 

Honest review - a very unique hotel, set in the middle of densely populated green jungle like surroundings and nature (you will see monkeys). About a 15km distance from Dambulla but be warned, if you are flying in from Colombo and this is your first stop (as it was for us), then expect approx 4 hour travel time to get here. We stayed in the deluxe room.

Postives
- Service of staff very good esp during meals.
- Unusual open setting and outdoor feel of hotel walkways and common areas.
- seeing an array of wildlife on the doorstep (monkeys, peacocks, wild rabbits etc)
- large beds, big bathroom with toilet hose
-  good quality and selection of food esp breakfast- dedicated chefs to cook specials/ eggs etc 
-house keeping twice daily 

Negatives
- 4 hour journey from Columbo airport
- Dated decor and dated feel of rooms - needs upgrade work to room to refresh
-  Slippery floor tiles in bathroom and a deep walk over jacquizzi bath/ shower so can be difficult to get in/ out for less mobile 
- toilet has less flush / feels flimsy 
- quite isolated from external shops / sights as main areas around 20 mins drive. 

Room tip: 4 hour journey from Columbo airport so factor this in. Also road leading upto the hotel is very bumpy due to local preservation restrictions
Date of stay: May 2022
Trip type: Traveled as a couple
1  Thank Sunil M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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