My first comment on this resort is make sure if you book it that you actually book one of the newly renovated rooms because the bulk of the resort bungalows would struggle to make a 1 star rating.
I booked through booking.com and having looked at the pictures and reviews of the "nice" rooms thought we were on to a winner as the location of the hotel is great. Reception area at the hotel is pleasant. However when we were shown our rooms on arrival we were disgusted.
The bathrooms were filthy and in bad condition. The rooms were dated, old fashioned bedding, furniture that was battered and scraped. To say it was below par would be a compliment that it did not deserve.
What was very infuriating was when raising issue with the receptionist I got a lecture on how I had actually definitely booked such a poor quality room by choice and that I must have seen the pictures of it on booking.com because they posted 127 pictures of the hotel.
They have posted 127 pictures of the hotel. Not one of them shows the inside of the bungalows that are so disgraceful.
I was disappointed with the attitude that we were treated with when being so dismayed and clearly the advertising and star rating did not reflect the offering.
So we paid to upgrade to one of the new rooms. This was far better. More modern and clean. Better appointed. But it still lacked that attention to detail. Towels with holes in for example. I have to say I could pick at things in these rooms but that is probably influenced by the initial by the shock of the initial rooms and having to pay extra to stay in a room that was pleasant which was frustrating. Had I been shown straight to the modern rooms I expect I would have found much less fault. I will not book again.
To finish on a positive the staff we encountered after check in were very helpful and breakfast was really good.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia and Hotels.com so you can book your Chaokoh Phi Phi Hotel & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chaokoh Phi Phi Hotel Ko Phi Phi Don