DO NOT STAY HERE.
THEY TREAT GUESTS WORSE THAN THE ANIMALS THEY HAVE ROAMING AROUND.
I rented a room here for 1 month while i did a diving course for 1 month.
These are a few of the things that happened while i stayed here:
1 - Firstly, IT IS NOT A SPA. There are 2 very old punch bags hanging from the side of a wall, but that's it. This is more like a PETTING ZOO. They have a family of rabbits, a HORSE (yes really) a large number of cats and large lizards that live under the rooms. no one cleans up after the animals and i had one on the cats kill a rabbit outside my room.
Not what you expect when paying for accommodation.
2 - When i arrived after booking the room in person 2 days before, they told me they were full. I had to escort the receptionist to the room i was shown before they admitted lying about the room and allowed me to check in.
3 - The staff do not speak English which makes any sort of complaint impossible. At points they just turn their backs on you and walk away wen you try to get answers.
4 - The water and the WiFi are constantly broken, as in everyday. My room was next to the WiFi hotspot and i would never be able to connect. I had to purchase my own connection in the end. When you ask the staff if it will be fixed they just say they don't know.
5 - They kicked out all of the long term guests with no notice or explanation despite having agreements in place that were to run throughout the rest of the season. Once they decided to do this they treated everyone terribly. I have uploaded pictures of a staff member spot welding outside my glass door at 3AM while trying to rush renovations.
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- Also Known As:
- Phi Phi Chang Grand Resort And Spa
- Phi Phi Chang Grand Hotel Ko Phi Phi Don