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Phi Phi Chang Grand Resort & Spa
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Reviews (149)
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9 - 14 of 149 reviews
Reviewed 15 February 2017 via mobile

So the location shown on booking , agoda and google maps are misleading . It's no where near the pier but like 15 mins walk .
No one knows the location of the hotel on the island so prepare to get lost once you arrive at the pier .
There is just one staff who doesn't speak English . Place is moderately clean .
Price per night is cheap so you won't complain .
Avoid if you can .

Stayed: January 2017, traveled with friends
1  Thank Nabil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 February 2017 via mobile

Called them several times how to reach to their place but didn't explain nor guidance was not given.
Rooms ok but no one comes to clean it.
Staff dont understand English had to tell them show pic do actions to make them understand things
Even telling them several times for something they ignore it and don't respond

Stayed: February 2017, traveled solo
2  Thank Nilesh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 24 January 2017

Pictures on hotel.com looked very nice, and so did the rates.. We booked 2 nights, but ended up staying only 1 night... The room was located next to a dump, was very dark, and it filled with Mosquitoes and other bugs. When we checked in the toilet was missing the whole coverpart, and coulden´t flush. That diden´t seem to bother the staff to much, and it was difficult to explain to them, that it was not acceptable. Aircon was located right over the bed, so you get sick from sleeping there. The breakfast was 2 slices of white toast, and one egg. Wi-Fi not working at all during our stay. To call this a "resort & Spa" is a joke! I would never recommend anyone to stay there...

  • Stayed: January 2017, traveled with family
    • Location
    • Rooms
    • Service
2  Thank jesperkimpetersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 8 January 2017 via mobile

Really bad service and the bed and towels felt dirty even if they where cleaned. Bad cleaning in general. Lots of trash around the houses. No toilette paper. Super noisy air condotioner that you couldnt turn off unless you removed the key. Bad smell inte room. Lots of animals! They barly speak english.

Stayed: January 2017, traveled with friends
2  Thank Hanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 January 2017 via mobile

We stayed here over New Years, the photos looked good however the pictures are extremely deceiving!

My partner and I have been travelling around Thailand and this was the most expensive accommodation we booked and can honestly say it was the worst. As previously stated by other reviews, we stayed for a week and our room was not cleaned once. We put the sign on our door to request our room be cleaned everyday and this was ignored. We ended up asking for a Broom so we could sweep the floor ourselves. Our towels and bed sheets were not changed once. We also had bed bugs and were bitten to shreds! We had to lie on our towels of a night and this only helped a little. We had a/c but we couldn't feel it! It was a sweat box every day and night! With no fan! The wifi did not really work either.

There was a farm outside with a horse, cockerels, rabbits and loads of cats! I'm an animal lover but between the flees, bed bugs and Mosquitos I didn't want any of them near me!! There is also no spa in sight. And if there was we were not introduced to it.

If you don't mind be bitten and staying in a dirty room then this place is for you. If I was paying penny's a night for this accommodation I couldn't complain but it was really expensive and just was not acceptable.

Stayed: January 2017, traveled with friends
3  Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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