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Reviewed 3 weeks ago via mobile

First time in rixos Seagate but definitely not the last..clean rooms beautiful and beautiful atmosphere.
The smile from the people in the front desk and how friendly they are is just amazing.
Food selection was a piece of art.
The Brazilian restaurant is so tasty that we has to spend over an hour there.
Some people there you will never forget for their outstanding help and doing there job with excellence.
First of them is Mr. ELERAKY El Sayed for helping in every small details and made sure that we are more than happy in our stay. I would love to thank him again and again for everything he did for us.
A thank you for Mr Mahmoud Abdul Hafeez from the front. Desk for helping us in the room upgrades and made sure our requests are met.
The pool bar had a bar tender called Mahmoud…this guy in one of the best people and most professional in his job making everyone around him happy.
Ashraf the stage bouncer another guy showing that rixos only hires the best, he’s decent friendly and always smiling.
Thanks for all the drivers driving the shuttle.
Keep it up rixos team and thanks again Mr Eleraky ElSayed.

Date of stay: August 2021
Trip type: Traveled with family
Thank Khalidragaiee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iryna Fedorchenko, Guest Services / Front Office at Rixos Premium Seagate, responded to this reviewResponded 3 weeks ago

Dear Valuable Guest,

Thank you for taking the time to share your experience about Rixos Premium Seagate!

We are delighted to read you had such an enjoyable stay- thank you for your comments they have been shared with our entire team.

We look forward to welcoming you back again soon

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

This is not my first experience in rixos sea gate, but i must say it wasn’t the best, the shuttle buses are not available all the time, and if it did it’s so crowded and no social distancing at all! The bus takes 16 person while it should take 8!!
It’s full due to the limited buses, they must increase their cars because it’s a huge resort.
Also, our housekeeping guy didn’t get us any toiletries everyday, we stayed for 8 days and we had to order a new toiletries everyday which is annoying and upsetting.
Also the entertainment program is pretty much the same everyday, there are no new shows and activities, just dancers and a band everyday.
As for the pools and the overall atmosphere, the hotel only welcomed non arabs, no arabic music, no arabic shows, nothing!
All in Russian - Ukrainian - and other languages, it’s like we’re not in an arab country who’s famous for its music and entertainment shows and programs.

On the other hand, i loved how the buffet had all kinds of food, available almost 24/7
Drinks, snacks, ice creams.
All available around the clock.

Date of stay: August 2021
Trip type: Traveled with family
Thank 194fa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iryna Fedorchenko, Guest Services / Front Office at Rixos Premium Seagate, responded to this reviewResponded 3 weeks ago

Dear Valuable Guest!

Thank you for taking the time to tell us about your experience at Rixos Premium Seagate. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The best resort! Everything is impeccable. You can snorkel at the end of the pontoon. The fish are gorgeous. Mangal restaurant is the best. The one who cooked for us, Salah, is the best. Congratulations! Jaqueline, from the reception, impressed us with her work, super girl. Whatever you want, you can find in this area, from excellent food to the most beautiful palm trees. Price quality is perfect. Congratulations once again. I recommend Rixos Seagate for an unforgettable vacation.

Date of stay: August 2021
Trip type: Traveled as a couple
Thank IoanaZen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iryna Fedorchenko, Guest Services / Front Office at Rixos Premium Seagate, responded to this reviewResponded 4 weeks ago

Dear Valuable Guest,

Thank you for taking the time to share your experience about Rixos Premium Seagate!

We are delighted to read you had such an enjoyable stay- thank you for your comments they have been shared with our entire team.

We look forward to welcoming you back again soon

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 August 2021

Its my first time to stay in rixos premium segate, and it will be alwaya my favourite hotel when the destination is sharm el sheikh.
The hotel is excellent for family and kids, all activities for children or adults will be there, water sports on beach , night life and dancing, kids areas and water aqua parks, all kinds of food .
Check in and check out are very smoooth.
Mr Osama the front desk manager is very helpful and offered us a free room upgrade .

Date of stay: August 2021
Trip type: Traveled with family
Thank hendahmed1205
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iryna Fedorchenko, Guest Services / Front Office at Rixos Premium Seagate, responded to this reviewResponded 5 weeks ago

Dear Valuable Guest,

Thank you for taking the time to share your experience about Rixos Premium Seagate!

We are delighted to read you had such an enjoyable stay- thank you for your comments they have been shared with our entire team.

We look forward to welcoming you back again soon

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 August 2021 via mobile

As usual, the experience was amazing, every thing is well organized, the food quality and quantity is perfect , to be honest , not all the food are tasty but I can say that the majority are very good .
The snorkeling is fabulous and the Aqua is really nice .
For me there is no negative points and really appreciate all the friendly staff.

Room tip: Best choice for family trip
Date of stay: August 2021
Trip type: Traveled with family
Thank 846heshamd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Iryna Fedorchenko, Guest Services / Front Office at Rixos Premium Seagate, responded to this reviewResponded 13 August 2021

Dear Valuable Guest,

Thank you for taking the time to share your experience about Rixos Premium Seagate!

We are delighted to read you had such an enjoyable stay- thank you for your comments they have been shared with our entire team.

We look forward to welcoming you back again soon

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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