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InterContinental Lijiang Ancient Town Resort
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Reviews (710)
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All reviewsancient townmain buildingbeautiful hotellobby barchinese restaurantdirect accessjade dragon snow mountainbreakfast buffetbuggy servicethe club loungewater featuresrooms are largegolf cartservice levelloved this hotelmodern amenitiesfive star hotel
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Reviewed January 2, 2018

We just spent 3 wonderful nights at the Lijiang Intercontinental.

I've traveled all over the world, and this is one of the most beautiful and unique hotels I've ever stayed at. The hotel is not all in one building but instead is designed like a small traditional village, with rooms spread out in two-story buildings across the hotel grounds which also include a small pond and a large square.

The rooms are very spacious and beautifully appointed, with unique local architectural touches but all the modern amenities you could want. Wifi was fast and very reliable.

Service was excellent — we had several requests for special food, assistance booking taxis, etc. which the hotel staff was extremely willing to accommodate. One small note is that my family speaks native fluency Chinese, so I don't know how the level of English is at this hotel.

The location is also ideal. You are right on the edge of Lijiang old town, with a side gate from the hotel that gives you direct access into the old town. It's about a 5-10 minute walk to Mufu Palace (https://www.tripadvisor.com.sg/Attraction_Review-g303783-d1801032-Reviews-Mufu_Palace-Lijiang_Yunnan.html), and less than 100 meters walk to the excellent V Sherry restaurant (https://www.tripadvisor.com.sg/Restaurant_Re…) in case you get tired of eating at the hotel.

  • Stayed: December 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank jellojello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICLijiang A, Public Relations Manager at InterContinental Lijiang Ancient Town Resort, responded to this reviewResponded January 4, 2018

Dear Guest,

Thank you for your stay with us at InterContinental Lijiang Ancient Town Resort.

We are pleased to know that you appreciated the location of the hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality and service even further as we hope to exceed over and beyond our guest expectations.

Thank you once again, we look very much forward to welcoming you back in the future.
Sincerely,
Resident Manager
Jason Chen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2018

We were pleasantly surprised by the design of the resort's grounds, common areas, and building exteriors. The facilities are very good, and kept in good condition. The location next to old Li jiang cannot be beat. We were able to enjoy quiet of the resort, but the old town was literally at the resort's doorsteps. Having stayed at 5 star facilities around the world and in Shanghai and Beijing, the level of service is not up what one would typically see at a 5 star resort outside of China, and not even at the level of what I've seen in Beijing, Shanghai, and especially Hong Kong.

The staff provided service when asked, but was not proactive in greeting the guest or helping us with tasks such as getting our luggage, figuring out our options are when ordering room service, or just making our stay and meals be an exceptional experience. That's where management can really make a difference, and we did notice a different level of attention on the days when management was visible.

This service level deficit is not limited to the Intercontinental, and we've seen it at even more expensive resorts in Beijing and Shanghai. Given the rates that are being charged here, and the excellent location and facilitiies, I still think this hotel is a great option if you're visiting Lijiang.

  • Stayed: December 2017, traveled with family
    • Value
    • Location
    • Service
1  Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICLijiang A, Public Relations Manager at InterContinental Lijiang Ancient Town Resort, responded to this reviewResponded January 3, 2018

Dear Ken,
Thank you for spending time on sharing feedback with us about your experience at Intercontinental Lijiang Ancient Town Resort. Taking this opportunity, we have to apologize for any of service issue which may trouble you. As you mentioned about the concierge service/ in-room ordering service/ food & beverage offerings, we have already documented that to the relative departments and requested for a re-check. We really appreciate your feedback and advice, which would be the most helpful force for us to improve our guest service and quality. We hope to hear more from you in the near future and to welcome you back to Intercontinental Lijiang Ancient Town Resort to re-experience. Have a good day!
Sincerely,
Resident Manager
Jason Chen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2017

This hotel is absolutely amazing and a destination in and of itself. This is a 5 star property, right next to the old town and the grounds are so beautiful. I was suffering from some altitude sickness issues and was really unable to walk any distance. The hotel staff made sure that we had a ground floor room and were kind enough to transport me around the grounds via a golf cart. This would be a wonderful place to just come and relax. Highly recommended.

  • Stayed: October 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Geonannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICLijiang A, Public Relations Manager at InterContinental Lijiang Ancient Town Resort, responded to this reviewResponded November 21, 2017

Dear Guest, thank your for choosing InterContinental Lijiang Ancient Town Resort, hope you enjoy the vacation in sunny Lijiang. We would like to express our highly appreciation and thank you, hope to see you again and let our staff create a wonderful memory for you.

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Reviewed October 22, 2017 via mobile

I can only repeat the wonderful comments from other reviewers. We loved this hotel! The sheer beauty of every detail was consistent with the ancient world it represents. I didn’t want to leave!
The only downside would be the restaurants. The service was not great and the organization could use some streamlining. We quickly figured out to DIY the coffee and to ask for eggs custom made rather than the ore cooked eggs they encouraged you to take. Dinner was expensive and the dumplings were thick, I would not recommend them. We loved the broccoli and garlic.

Stayed: October 2017, traveled as a couple
Thank Cheryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICLijiang A, Public Relations Manager at InterContinental Lijiang Ancient Town Resort, responded to this reviewResponded October 24, 2017

Dear guest,
Thanks for choosing InterContinental Lijiang Ancient Town Resort and we are so happy that you are satisfied with your stay except restaurants. Later we will transfer all suggestions and problems you mentioned to relative department. Meantime, we will also follow up those issues and improve the quality of dishes. Wish there would be next time that you will come to Lijiang again. We can't wait to share more shiny moment with you. Best regards, Jason Chen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2017 via mobile

Spend some precious time in the Intercontinental Lijiang. Super service oriented staff contacted us before our arrival to assure setting our preferences right. The welcome was friendly and professional without any waiting time. Follow up during the stay was excellent and left no wishes open. We’ll for sure come again!

Stayed: October 2017, traveled as a couple
Thank DrPeter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICLijiang A, Public Relations Manager at InterContinental Lijiang Ancient Town Resort, responded to this reviewResponded October 24, 2017

Dear guest,
Thank you for sharing your experience at InterContinental Lijiang Ancient Town Resort, we are so glad that you are satisfied with your stay here. Feedback like yours is very precious for us and encourage us to deliver more excellent service. Hope there would be next time that we can meet again. Sincerely, Jason Chen


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