Do NOT book this hotel if you are international travellers. After 4 hours bus trip, we arrived this hotel and was told they do not have our booking. We booked online through Hotels with the printed-out confirmation email. Even with all the information on the print-out paper, the receptionist said she never heard of this website and they have no connection with international agency. Also note that the receptionist cannot speak a single word of English at all.(I can speak mandarin to communicate). When I called Hotels Australian office, the customer service from Hotels tried to speak to the receptionist but unable to communicate, as obviously no one in the hotel can speak English to resolve the problem at that time. The receptionist tried to get us to cancel with the website and book with them directly.
With the careless attitude of the reception, and the constant interruptions from other local travellers, I changed my stay to another hotel.
If a hotel has no ability to cater the international traveller at all, do NOT advertise on an international website. I hope my review can be a warning to other travellers to avoid getting into the situation like this. Please do not underestimate the difficulties of communication when comes to a small city in China. Please read reviews before hand and choose a hotel with at least a basic International travel knowledge.More