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Mercure
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16 - 21 of 1,253 reviews
Reviewed August 6, 2018

I stay at this hotel mainly for its location in a lively and safe neighborhood and very near my closest friends. But it's also a very pleasant place to stay. The rooms are mini-suites that are cleverly configured, and if you have work to do, there's a desk area with outlets. The suite has all the basics--a TV that swivels to be used either in the living room or bedroom, a lockbox, a mini-bar and a microwave. There could be a few more kitchen utensils and the internet continues to be a little unpredictable--it's almost impossible to Skype. But the rooms are clean and comfortable and the staff is friendly and helpful. The hotel's breakfast is okay but there's also an excellent bakery on the corner that's a good option for breakfast.

Date of stay: August 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Barbara W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h3147sb, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this reviewResponded August 7, 2018

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Carla Oliveira

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2018

I stayed almost three weeks at the Mercure Pinheiros Hotel. It is perfectly located in a good and most notably safe neighborhood. Everything you need, like café's, restaurant, clubs and shops are nearby. My room was fine with a little living room and kitchen. It's cool that the TV is movable, so you can watch in bed as well as on the couch. The WiFi was sometimes damn slow and I had to work, so I organized a patch cable. The breakfast was ok. The pool is pretty nice but the gym is a joke. Anyway overall everything was clean and I have not much to complain. During my stay they were several elevator problems and my room card was not working anymore a few time. So I had to go to the reception sometimes to get a new card, this was quite annoying after a long working day but the staff was really super friendly and always willing to help. I would recommend the hotel if you're looking for a affordable and safe place to stay!

Date of stay: March 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank andre_aure
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h3147sb, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this reviewResponded June 1, 2018

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Carla Oliveira
Quality - Mercure SP Pinheiros

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Reviewed May 31, 2018

Because of strike, I arrived at midnight. There was no trouble. I entered my room and I saw a bottle of mineral water as courtesy. When I made the booking, I demanded a room with windows to street.
They made a reservation exactly as my demand.

Date of stay: May 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
2  Thank NicholasRibeiro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h3147sb, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this reviewResponded June 1, 2018

Dear Mr. Nicholas,
Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Carla Oliveira

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Reviewed May 18, 2018

Safe; only card keys can access the floors.

10 mins away from Paulista & Vila Medelena by public transport

So many restaurants, convenience stores & cafes within walking distance.

They offer online check-in & 10% discount on room rates for hotel members.

Date of stay: May 2018
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Mohammed A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h3147sb, Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this reviewResponded May 21, 2018

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros Hotel.
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Carla Oliveira

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2018

Very practical, great location (bars, restaurants, supermarkets nearby), staff extremely helpful, courteous, professional. Didn't have a single problem - on the contrary - over a week-long stay. Breakfast is excellent and restaurant staff especially kind, warm, accommodating. Their manager, Mr Antonio (Toninho) is totally on the ball and so incredibly nice. Will return every time I stay in Sao Paulo.

Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mupasta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h3147sb, General Manager at Mercure Sao Paulo Pinheiros Hotel, responded to this reviewResponded March 22, 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Patrícia Mendes
Qualidade - Mercure SP Pinheiros

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