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Mercure Sao Paulo Times Square Hotel
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Reviews (363)
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1 - 6 of 363 reviews
Reviewed February 23, 2018

I stayed nine days in this hotel. The area is really nice with many restaurants and coffee shops.
Excellent staff in the reception. Most of them speak decent English.
The breakfast is good, even if not as splendid as two years ago during my previous visit.
The renovated rooms are big, modern and very clean. They didn't change the sheets until I asked them to do it on my sixth day. Good water pressure in the shower.
There is a taxi stand, with better than average cars, in front of the hotel.
Some noise from drilling and hammering in another floor (due to the renovations), but not all the time.
What I'm missing is a proper lobby bar. There is the 24/7 cafeteria, but it's not the same thing.
I would definitely stay again.

  • Stayed: February 2018, traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank IT K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2017 via mobile

Mercure is always a good chose! This Hotel has confortable suites, 5 to 10 minutes by foot of good restaurants. The room service is very good also . Only one remark the room maid service is not so fast when you need a laundry service and this kind of service is not so cheap.

Stayed: November 2017, traveled with family
Thank Aline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendes R, Quality Service at Mercure Sao Paulo Times Square Hotel, responded to this reviewResponded December 1, 2017

Dear Aline T,

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Times Square Hotel.

Your feedback is very important to us.

Thank you again and we hope that you will give us the opportunity to serve you in the near future.

Renata Mendes
Mercure SP Times Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2017

The hotel has excellent accommodation where its location allows you to enjoy the pool that is in the central tower. The services were very good and the cleanliness of the rooms excellent. Staff very helpfull

  • Stayed: November 2017, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank PedroBrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendes R, Quality Service at Mercure Sao Paulo Times Square Hotel, responded to this reviewResponded December 1, 2017

Dear PedroBrum,

Thank you for the review of our hotel!
We are glad that you enjoyed your room, cleanliness and location.
We hope to see you again very soon.

Sincerely,

Renata Mendes
Mercure SP Times Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2017

Big an good room and bed. All clean. Good location. Has a 24 hours coffe. Good service, internet and price. Facility do made a check in at home e check out only left the key. Problem - airplanes noise. Everything is fine.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank VivianeCastelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendes R, Quality Department at Mercure Sao Paulo Times Square Hotel, responded to this reviewResponded December 1, 2017

Dear VivianeCastelli,

Thank you for the review of our hotel!
We are glad that you enjoyed your room, cleanliness and location.
We hope to see you again very soon.

Sincerely,

Renata Mendes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2017 via mobile

Great hotel for both business and personal stay. Staff and location is great. Ibiraquera Mall, several stores, and many top restaurants, bars, bakery, and other facilities, all in walking distance. Ibiraquera park, Congonhas airport, and other place in 10 to 15 minutes by car. We stay on a two room apartment, with good space, but unfortunately in the past reforms, we lost the kitchen, and at last, microwave... Anyhow, still a very good hotel, and we keep coming back!

Stayed: October 2017, traveled with friends
Thank Isaac B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mendes R, Quality Service at Mercure Sao Paulo Times Square Hotel, responded to this reviewResponded October 19, 2017

Dear Isaac B,

Thanks for sharing your experience at the Mercure Hotel Times Square. We're sorry we have not exceeded your expectations during your stay.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to express my sincerest apologies.

We inform you we have news superior rooms in our hotel for your confort.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Renata Mendes
Mercure SP Times Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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