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Reviewed 31 August 2016

Conveniently located in an upper class district in Manaus, not far from the historical centre. Restaurants and a massive shopping mall are within walking distance. Excellent front desk staff. Rooms need attention: the walls were dirty, the duvet did not have a cover (strongly recommended for higienic reasons, considering the fact that it is a hotel and I don't believe they have them washed every time a customer leaves a room). No hot water in the shower. I informed the reception and it was fixed, but then there was no water in the lavatory. It was fixed though. No safe in the bedroom. Restaurants around are not very inspiring, but it is a very short drive from Banzeiro, possibly one of the most creative restaurants in the city.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank H H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE M, General Manager at Hotel Mercure Manaus, responded to this reviewResponded 9 September 2016

Dear Guest,

Thank you for you comments about your stay in our hotel, our target is your satisfaction every time you are in Mercure Hotel.

About Duvet, we change all bed cover when the guests check out the room.

Best regards,
Christian Costa
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 August 2016

This hotel is a little out of town, but we only needed a night somewhere prior to an Amazon trip. Very limited options for dinner, it was a Sunday night and places were closed. 3 of us in a room, it was plenty big enough for all of us.

Date of stay: July 2016
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rachael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE M, General Manager at Hotel Mercure Manaus, responded to this reviewResponded 22 August 2016

Dear Rachel,

Thanks for your time to make a comment about your stay in our hotel, your opinion is very important for our quality process.

We hope to see you soon.

My best regards,
Christian Costa
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 July 2016

We (family with two children) stayed at the Mecure Manaus in June 2016 for 3 nights. The hotel is what you would expect from a Mercure. Simple, standard, not particularly charming, but facilities worked well and service was efficient. The location is excellent as it is walking distance from the best Shopping Mall of Manaus (called Manauara Shopping). Conclusion, good value for money.

Date of stay: June 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank DMFT1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE M, General Manager at Hotel Mercure Manaus, responded to this reviewResponded 21 July 2016

Dear Guest,

It is a pleasure for us to know that your stay was very good for you and your family, our employee target is provide the best service in hospitality.

We hope to see you and your family soon.

Best regards,
Christian Costa
General Manager
Mercure Manaus Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 May 2016

Service was excellent all through the hotel. They were available all the time, and especially at the front desk they were exceptional. Whether we needed to book a massage or needed to extend our stay, they were always there for us. Breakfast was nice, there was a nice steam sauna at the top floor and the pool was very nice. There's even a nice view from the pool area. Wifi was very good close to the reception, but at times it was very slow in our room (close to the elevators). The room itself was very nice. The only exception is some bad smell that we had for two days in our bathroom. The other days there was no smell at all (we stayed for four nights). The hotel is just next door to one of the best malls (Manaura) in Manaus. If you don't mind walking, it takes about 45 minutes to do some sightseeing like Teatro Amazonas. We'd stay at this hotel again if we return to Manaus.

Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank terot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE M, General Manager at Hotel Mercure Manaus, responded to this reviewResponded 24 May 2016

Dear Terot,

We glad to have you here in our hotel, we are very happy to know that you like our service and building. Our staff team work every day to give you our best and exceed your expectations.

We hope to see you soon.

Best regards,
Christian Costa
General Manager
Mercure Hotel

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Reviewed 12 May 2016

The hotel had a great breakfast, good sized rooms and comfortable beds.the hotel was clean and up to a good standard. It is not in the historical centre so taxis are a must to go most places but it is near shops and restaurants. It has a small swimming pool and a basic gym.

Date of stay: March 2016
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank JosephineSalvador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MERCURE M, General Manager at Hotel Mercure Manaus, responded to this reviewResponded 16 May 2016

Dear Josephine,

We thank you for you positive comment about your stay in our hotel Mercure in Manaus, our target is your total satisfaction.

We hope to see you soon.

Best regards,
Christian Costa
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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