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Reviewed 26 July 2014

Driving down the street to the Lord Hotel at night you would be forgiven for thinking really bad things about the place. However, during the day the place transforms into a bustling market place full of life and colour.
The hotel itself is a bit rundown and the carpets need replacing. The excellent staff more than made up for the lack of investment by the owners.
From reception staff to bar staff to the cleaners, everyone was extremely helpful and polite. They were patient and obliging and nothing was too much trouble.
The owners REALLY need to put some money into redecorating the place and stocking the bar properly. The bar staff do their best with what they have but it's hard to serve drinks you don't have. And I'm talking about white wine!!! Not something weird and wonderful!!
All in all though a pleasant experience and very close to local attractions.

  • Stayed: June 2014
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1  Thank theceilihous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 21 July 2014 via mobile

Stayed here with friends for 3 nights during the last World Cup match in Manaus. Located in downtown Manaus, very close to the port or 'marina' the surrounding areas at first appeared suspect but on venturing out found the police presence made the place more than safe and the locals were more than pleasant when interacted with. Most importantly the hotel is clean and tidy, yes it's appearance is somewhat dated, but by the look of it, it was once quite prestigious. The staff were very helpful (especially the door staff or bell-boys) and did their best to break the language barrier with my non Portuguese speaking friends (even using the PC to translate at times).
Whilst breakfast wasn't too bad (can't really go wrong with a selection of breads, cereals and cold meats) the dinner left a lot to be desired. Cold, grey looking meats which whilst edible, certainly didn't live up to the description on the menu.
For the price, it's a well located hotel if you wish to go on a boat trip on the amazon or experience real Manaus life and mingle with locals. Even if you don't, the staff seem to take the security and safety of their guests seriously and were always able to summon a taxi swiftly if you wished to venture further away.

  • Stayed: June 2014
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3  Thank MontesanoG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 July 2014

We stayed at the Lord Manaus for one evening with our children during the World Cup. The staff tried to communicate by translating on the computer which was helpful. They were kind and eagerly wanted to make sure we were comfortable. The hotel is definitely dated, but relatively clean. Breakfast was good, plenty of different foods. The area is quite busy and a little sketchy at night, but we felt safe.

  • Stayed: June 2014, traveled with family
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2  Thank craigscarlett73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2014

We stayed here on 2 occasions each for 5 nights as part of a holiday booked by Imagine Latin America. The hotel is located in downtown and is a short walk from the Opera house, market and floating dock. The area is a hive of activity during the day with lots of shops and market stalls nearby. We stayed during the world cup and every stall and shop was selling Brazil shirts and Merchandise and added to the amazing world cup atmosphere in the city. I am not sure what they will sell at other times. On Sundays and in the evening the streets are completely empty and nothing is open. We saw homeless people sleeping on the street next to the hotel and a man with a t-shirt labelled vigil anti sat on the next block down during the evenings but we did not see any trouble at all. There is an Italian and a fast food restaurant at the end of the street but no other restaurants in the near vicinity. There are some maybe 5 10 mins walk away but as we were there for the world cup we just ate around football games and did not really have an evening meal as such. It maybe a good idea to take a taxi (they are really cheap) to go to anywhere more than a few minutes away after dark. Manaus however does not appear to have a centre with lots of bars and restaurants as in other cities.

Our first room in the hotel was quite big with an eating area up some steps. The bathroom had a huge shower however as mentioned in other posts it was not very powerful. The room was clean but as with most hotels in Brazil it was a little dated. Our second room was a little smaller without the eating area. The shower was powerful and the water hot. This room did not have a safe and air conditioning unit was located at the side of the bed so blew a draft onto you while you were sleeping. There was no remote control to turn it down so we had to keep turning it off and on. Wifi was good in both rooms.

Breakfast was good there was a selection of freshly squeezed juice, eggs, bacon, pastries, cereals, ham and cheese. There was one day when the hotel was really busy that the food ran out but it was quickly replenished. We did have room service a couple of times, it was reasonable priced and tasty but nothing spectacular.

The staff are friendly however only a couple of the receptionists speak English. The ones that don't try their best to communicate by Google Translate. The batteries ran out in the safe in our first room and the porter resolved it straight away. We left some of our luggage when we went on a 3 night stay in the Amazon and it was kept in a secure location. When we arrived back the porter saw us arrive and went and retrieved it for us straight away. The hotel handled being fully occupied well. As we were there so long we saw different football supporters come and go. They had a days before games where lots of people checked in and days where lots checked out and although reception was busy there were no real queues and staff remained friendly and cleanliness didn't suffer.

We understand that during the world cup we were not going to get an amazing hotel without spending a lot money and this one did the job of providing us with a clean place to stay where we could walk to thing to see. I would not say that this hotel carried the 4 star rating shown in reception but as far as Brazil hotels go it is fine and if you are just looking for a stop over on the way to or from the Amazon it is ok. I would however probably stay in one nearer the opera house where there are some restaurants nearby.

  • Stayed: June 2014, traveled as a couple
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2  Thank Inmyopinion22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 29 June 2014

The hotel is located in the middle of a busy market selling illegal, counterfeit goods. At night when the market closes people sleep in the streets. Not safe at all. Inside the place seems to have been decorated decades ago. The aircon is terrible and very noisy. The staff are rude and unhelpful. Do not stay here.

  • Stayed: June 2014
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1  Thank paul0107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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