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Reviewed 7 July 2017 via mobile

We have stayed in this horrible hotel during our tour in Amazonia . At the restaurant we ordered a dish and they brought us something completely different. My husband has found an insect in his meal. Our room was not clean and there were dirty glasses as well. Look at the pictures ! No need to comment further. Staff does not speak English which is very very disappointing !!! How do they want to communicate with foreign guests ??? It is ridiculous . I will make complaints with our tour operator and travel agent .

Date of stay: July 2017
Trip type: Traveled as a couple
Thank Rita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLUE TREE P, Gerente geral at Blue Tree Premium Manaus, responded to this reviewResponded 10 July 2017

Dear Mrs. Rita R,
Thank you for your generous cooperation in sending us your comments about your stay at the Blue Tree Premium Manaus. It is of fundamental importance for all our staff to take notice of suggestions and criticisms from our guests. This is a great help to always search for improvement in our services.

It is, however, our desire and responsibility to overcome expectations, to delight, and when something does not go as we hoped, we're very constrained. Therefore, we sincerely regret the occurrences reported in your review and apologize deeply. This is not the Blue Tree Hotels standard of excellence.

At the moment, what we would really like is that it would allow us a new opportunity to welcome you to one of our hotels. So, we hope to be able to return the kindness of your comments and introduce you to the improvements implemented.

Thanks again for your consideration and we look forward to welcoming you soon.

Best regards,
Bárbara Ramos
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 December 2016 via mobile

Stayed there for 3 days. Breakfast wasn't bad but could be better as some of the choices were very cool when they supposed to be hot.
Its close to the shoping mall walking and there is a pharmacy really close too.
Downside was the USA to reais conversion. The hotel doesn't accept dollars so you got to change but the only place you can change is at the mall and providers only change when its over 100$ anything less they wont exchange for you. Another issue is Visa Debits are not accepted (they just dont work) and you are forced either to do ATM withdrawal in reais or pay with CREDIT CARD.

The hotel should accept dollars specially from international guest at least at the restaurant.

Date of stay: December 2016
Trip type: Traveled on business
Thank Ssubiru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLUE TREE P, Manager at Blue Tree Premium Manaus, responded to this reviewResponded 28 December 2016

Hello Mr. Ssubiru,

Thank you for your review! It's really important for us to hear from you because
It is a priority for all our staff to take notice of suggestions and criticisms from our guests. This is a great help to keep us going. Unfortunately, no hotel in Manaus accepts dollars and we are sorry for the incovinience.

We hope to see you again soon.


Best regards,
Barbara Ramos
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 August 2016 via mobile

Stayed here for one night before going into the Amazon.
The room was spaceious, with air conditioning(made a funny noise sometimes) and had a clean nice bathroom.
The place smelled a bit of perfume.
Good breakfast.
Nice view from the rooftop

Date of stay: August 2016
Trip type: Traveled as a couple
Thank EmilieH06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLUE TREE P, Gerente de recepção at Blue Tree Premium Manaus, responded to this reviewResponded 22 August 2016

Dear Emillie ,

We were happy with their hosting and satisfaction in our services. Our goal is just that , delight all our guests.
Certainly , we are flattered by their willingness to evaluate and look forward to his return in our hotel will be an honor to receive it again.

Regards,

Raisa Pereira
Front Desk Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 August 2016

this hotel is located near the Manaus Mall and offers a good retreat for all excursions to the Amazone or the center of town. The in-house excursion manager Robson is just a great resource for all tips you need for the wonderful city growing in the middle of a rainforest.
The roof top pool is rather small but offers the relaxing atmosphere you need after a day of swarming the amazons or down town. View from the roof top s not really spectacular be it provides a view up to the Rio Negro.
Rooms are large and offer all amenities you need as a traveler, business or tourist. Bathroom is clean, bed is tough and room is clean. Minibar is well equipped, be it I missed the pricing list - it is not too expensive though it would help to have a list handy in the room.
Breakfast is good, with plenty of choice in fruit, meat and cheese, and cereals.

Great place!

Room tip: the higher the better, but no real need for different views
Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank peterww2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLUE TREE P, Gerente de recepção at Blue Tree Premium Manaus, responded to this reviewResponded 9 August 2016

Dear Mr. Peter ,

We were happy with their hosting and satisfaction in our services. Our goal is just that , delight all our guests.
Certainly , we are flattered by their willingness to evaluate and look forward to his return in our hotel will be an honor to receive it again.

Regards,

Raisa Pereira
Front Desk Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 July 2016

This hotel needs a makeover. It is tired but is still a reasonable priced option for an overnight stay. The breakfast is good and the room service is passable. Beds were comfortable and rooms were clean.

Room tip: Stay away from rooms overlooking the service station next door. It gets very noisy when noisy patrons leave the bars in this area
Date of stay: July 2016
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Johncarne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLUE TREE P, Gerente de recepção at Blue Tree Premium Manaus, responded to this reviewResponded 26 July 2016

Dear Mr. JohnCarne ,

We were happy with their hosting and satisfaction in our services. Our goal is just that , delight all our guests.
Certainly , we are flattered by their willingness to evaluate and look forward to his return in our hotel will be an honor to receive it again.

Regards,

Raisa Pereira
Front Desk Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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