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Reviews (2,469)
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Reviewed 3 April 2018

We had the pleasure of staying the JW Marriott Downtown Austin during this year's SXSW. Great property and very professional and personable service! Mr. Evan Drew greeted us at the front counter to check us in and could not have been more helpful. He was juggling 6 things through his ear set but had a smile on his face and was very hospitable the entire time. We ran into him again later somewhere else on property and he remembered our names. Now that's great service!! Thanks to Mr. Drew we will be back!

Room Tip: Excellent corner room with a great view.
  • Stayed: March 2018, traveled with family
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Review collected in partnership with this hotel
Thank cgwinterkamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 April 2018

Very Friendly attentive and fast moving staff, from the Bell hop to the valets to the concierge. Entire property was clean, Common areas were excellent, Workout room was one of the best I've seen, attached restaurants were inviting, and access to the night life and surrounding areas was simple.

  • Stayed: March 2018, traveled on business
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Review collected in partnership with this hotel
Thank davidalexander37201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamanthaJn, Senior Marketing Manager at JW Marriott Austin, responded to this reviewResponded 6 April 2018

David, thank you so much for staying with us and for taking the time to share your 5 star experience with us! our team will be delighted to know that you enjoyed the property, the service, restaurants, locations, and our excellent fitness center! We know how hard it can be to focus on your wellness while travelling, so we're thrilled to know you enjoyed the work out facilities! We hope to welcome you back again for your next trip to Austin!

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Reviewed 3 April 2018

We had a great time at the JW. Room was great service was great. I will for sure stay there again when I come back to Austin. Thanks to the whole team at the JW Marriott Austin. Can't wait to see you again.

  • Stayed: March 2018, traveled on business
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Review collected in partnership with this hotel
Thank philringnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamanthaJn, Senior Marketing Manager at JW Marriott Austin, responded to this reviewResponded 6 April 2018

Thank you for staying with us philringnd and for taking the time to share your feedback with us! We so happy to hear that you enjoyed the hotel, our room service offerings, and our friendly team! We can't wait to see you again too! We look forward to welcoming you back to Austin!

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Reviewed 3 April 2018

The JW Marriott is in a perfect location in downtown Austin. It is a beautiful hotel with great service. The beds and linens were very comfortable and it had a great shower. The Spa facilities and both of our "therapists" were extremely disappointing. If you are looking for a romantic hotel with a great spa, this is not the best spot for you!

  • Stayed: March 2018, traveled as a couple
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Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 April 2018

Nice view and great pool area. Centrally located with quite a few great restaurants within walking distance. Spa is great but could use a steam room. Hotel is clean and organized. The Italian restaurant on the first floor was mediocre.

Room Tip: Overall nice room. Although lighting in the bathroom was really poor.
  • Stayed: March 2018, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank johnblythe9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWAustin-1, General Manager at JW Marriott Austin, responded to this reviewResponded 7 April 2018

Thank you for writing a review on your recent stay at the JW Marriott. We appreciate your honest feedback and are sorry to hear your experience at Osteria Pronto was less than satisfactory. Rest assured this information will be shared with the team. Though we failed to meet your dining expectations, we are happy you enjoyed your overall stay and found the pool and spa to your liking. It was a pleasure having you as our guest, and we look forward to a return visit. Sincerely, Scott Blalock, GM 512-474-4777

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