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Benjeance

Great stay and very helpful staff

4.0 of 5 bubblesReviewed 4 weeks ago
Our business stay was great and the staff were very helpful (the concierge also upgraded our rooms and provided us our preferred same floor locations). Will definitely book again if we ever have events/work within Cubao / Araneta City area.

Giving 3 rating for value because of my concern that most of the rooms I booked via the Accor website weren't considered for the loyalty programme points even though I booked them via the website and not though third-party booking websites. There isn't also any email address or customer support I can reach out to with regards to my concern regarding the loyalty points I should've earned
Date of stay: January 2025
Trip type: Traveled on business
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Manila Araneta City Guest Experience, Guest Services / Front Office at Novotel Manila Araneta City, responded to this review
Responded 4 weeks ago
Hi Benjeance,

Thank you for taking the time to share your feedback and we are glad that you enjoyed your stay. We take pride in our staff and we will share your kind words to the team. Moreover, kindly email H7090@accor.com or call 02 (8990 7888) on your next stay so that we can assist you in booking directly in our property. We can't wait to see you back here at Novotel Manila Araneta City!

Sincerely yours,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Reviewed January 4, 2025 via mobile

This was a spur of the moment booking for a birthday celebration. It’s been ages since we last explored Cubao so we decided to try this hotel.
We got a superior king room for about P10,900+ for 3 adults.

Pros: The staff were attentive during check in so it was quick and easy.
The location was exceptional since you’ll find yourself at the heart of Cubao. There’s so much to do since there are different malls around.
Our stay came with free breakfast buffet. The hotel had a wide spread so you’ll be spoiled with options. I didn’t get to try everything. Tastes of those that I did eat were okay.

Cons: I sent an email requesting for a small token for my companion celebrating her birthday. The hotel acknowledged and responded. I even reminded them during check in, but unfortunately, we did not get anything. It’s not the free stuff but more of making the celebrant feel special. They failed this part.
The room we booked had everything you need but since we booked for 3, we expected 3 of everything (slippers, toothbrush, etc) but we only got 2. For a 4-star hotel, I would’ve expected them to be more attentive.
Check out was not so good as well. Only 2 counters were open and the other staff were just walking around. If they see a line of people, they could’ve assisted. I found out by myself that there was a key drop for faster check out - staff could’ve pointed this out.
I love to try different hotels so I’ve stayed at other 4 and 5 star, even 3. So comparing this hotel to others, I expected more. I guess the selling point really is the location.

Would still recommend for the location but would probably also check other hotels nearby before deciding.

Room tip: Free parking There’s a key drop available for faster check out
Date of stay: January 2025
Trip type: Traveled with friends
Thank Mik2341
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Manila Araneta City Guest Experience, Guest Services / Front Office at Novotel Manila Araneta City, responded to this reviewResponded 4 weeks ago

Hi Mik2341,

Thank you for choosing Novotel Manila Araneta City for your recent stay and for finding our location to be convenient. Moreover, we apologize that your experience wasn't what you expected. Your concerns have been forwarded to our team for their immediate attention and action. Please accept our sincere apologies for any inconvenience you experienced. Rest assured that we’re always working to improve our services for our guests. We hope to welcome you back soon.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 2, 2025

The hotel is centrally located with many shopping malls and restaurants. The rooms are huge and exceptionally clean, the beds are comfortable. Services were excellent from the reception to housekeeping and restaurant staff. We were all women and felt very secure in our 4 nights stay. The hotel manager Darwin made our stay a wonderful experience. Novotel Manila Araneta Center is well worth the money we paid for.

Date of stay: December 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank F9054OKalex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel Manila Araneta City Guest Experience, Guest Services / Front Office at Novotel Manila Araneta City, responded to this reviewResponded 4 weeks ago

Hi F90540Kalex,

Thank you for taking the time to share your feedback and we are glad that you enjoyed your stay. We take pride in our staff and we will share your kind words to the team. We can't wait to see you back here at Novotel Manila Araneta City!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 30, 2024

We thoroughly enjoyed our stay. The staff were incredibly welcoming and attentive, ensuring all our needs were met promptly. The room was clean, comfortable, and equipped with everything we needed for a relaxing visit. The location was ideal, and the amenities, especially the gym is amazing. I highly recommend this hotel to anyone looking for a great experience.

Thanks to the people who made our stay memorable
Sir darwin labayandoy super helpful. Front office janette villaruel angel jasmin and marichelle tibay
Premiere lounge joyce gascon
Gourmet bar to chef athena tuble rona and mac

Date of stay: December 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ecstusy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 28, 2024 via mobile

Had spent a nice weekend at this hotel . Stayed in a decently sized executive suite. The good thing with the suite was gaining access to the premier lounge for afternoon tea , evening canapés and alcohol etc. Our lounge hosts are not only appealing but smart as well . Of course we know that strategic hotel location near everything. Even a church and theaters, coliseum are accessible. Breakfast buffet was a downer compared to my previous experience but hey it was fine. I’m a silver Accor member yet requesting a 1 pm check out time was impossible.

Date of stay: December 2024
Trip type: Traveled with family
1  Thank doctorfoxtrot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 27, 2024 via mobile

From the moment we checked in, Angel, one of their front desk staff members, and the rest of the staff from the other sections ensured that my family would have the most wonderful stay. We stay many times yearly, choosing it over other hotels in the city because the staff members are kind, cheerful, warm, and efficient, not only to us but to other guests from all social classes and persuasions. Food Exchange Manila has a variety unparalleled elsewhere. The dishes, ranging from Grilled to Chinese, Japanese, Italian, and especially the South Indian section, are rendered tastefully and aesthetically. They probably have the best Indian section in town! The 6th, its al fresco poolside bar, offers live entertainment and is open till 1 am. The gourmet bar is an alternative to the buffet section, offering spaces for meetings and quick get-togethers. The Premier Lounge on the 24th floor, exclusive to those staying in suites and upgraded rooms, offers comfort food varieties while commanding a unique view of Metro Manila from all angles. Most conveniently, it is located in several malls, especially Gateway 2, restaurants, transport systems (the only hotel in Metro Manila with connection to LRT & MRT), and the Araneta Coliseum, itself a historical landmark in the country. Since 2015, Novotel Manila Araneta City has been the best hotel in Northern Metro Manila. Value for money, too, and the memories they have created for me and my family & friends are priceless, like precious gems!

Room tip: Best to book in advance. Be kind to everyone. The hotel staff is dealing with many guests day and night.
Date of stay: December 2024
Trip type: Traveled with family
Thank 425josec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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