We really enjoyed our stay here. We were in the 7th floor just one floor above the swimming pool where I enjoyed my laps by myself. We had a big king sized bed, fluffy pillows both so comfortable, we had a good night's sleep. We even got two treats from the pastry shop. Housekeeping was very efficient. And the breakfast buffet had so much choices, it was difficult to choose! The staff is so efficient and warm.

Novotel Manila has the best staff. I have met a lot of staff that offered their services and really made them selves available if I need them but since I am a low key guest who doesn't make demands it's still a very nice gesture of them to be readily available if needed be. I cannot remember all their names but thank you. For the staff that I regularly interacted with: Sherwin the Bellman and Ian from housekeeping - Thank you for being pleasant and available when I needed you guys. Jen at the front desk - She really did go above and beyond her call of duties and it might be a small gestures to some but it's greatly appreciated by me. I was checking out early morning and she asked if I had breakfast already and told her that the line was too long because of some event and didn't want to part of that large crowd, she then offered if I want a cup of coffee at least - after checking me out she excused herself and came back with a cup of coffee! Aaaawww so sweet of you, Jen - Thank you ! And of course, the Grand Dame of Novotel - Ms. Mai, who is always looking out for me. She makes sure that the guests receives a rockstar treatment at the hotel. Mai is really an asset to this hotel for she will treat you not just a guest but like an old friend visiting and she will make sure that you are well taken care of and your stay at the hotel will be a pleasurable one. She even treat me a cup of ube/macapuno ice cream at the ice cream shop located on the 1st floor. Where? Where? Where else can you find people that works at a hotel that will give you a 5star treatment like that? I consider myself well travelled and my answer is only at Novotel! Thanks, Ms. Mai for everything! Thank you as well to Mike Brown - the best GM ! Novotel is the one and only Hotel ! Happy Holidays, everyone !

The hotel was quite nice overall until they have event by the pool. My room was facing the pool and on the 15th floor. As a business traveler and frequent flyer, I am desperate for my sleep and rest at night. My stay here started from Sunday. When I first arrived, there was an event. The music was so loud and lasted till midnight. I could hear when they even played YMCA!!! Remember - there is no windows to open. But I still could hear so well. Even with the BOSE QC II headphone, I still could hear the music through my headphone.... this happened two nights so far already. If you are business traveler and considering of staying here. Either make sure that don’t stay facing pool side. Otherwise, you would just end up being an angry bird and zombie the following day!

Also, the noise level was confirmed by the duty manager of the night.

Think 100 times before you book this hotel.

The reason I give two instead of one, bc the staff and condition of the hotel were nice.