Novotel has always been in my family's top list when it comes to booking hotels in Quezon City. However, when I inquired last November 6, 2019 for a Rotary event on May 2020, I only got a proposal after 6 days, November 12 from their Sales Coordinator Tasha. It was okay since I would understand if they were busy with other clients. I just cannot accept that I did not hear from them anymore after I replied on November 13. I followed up again on November 18. It's now November 22 AND STILL, NO ONE HAS REPLIED. No one even contacted me thru email or sms (they already have my number). It was very disappointing, actually. I feel so disrespected. Thus, we will book another hotel for our event and I will never consider this hotel again.