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irenevff
Dasmarinas City, Philippines

very satisfied client here

4.0 of 5 bubblesReviewed Nov 22, 2019via mobile
if you want to book a hotel in quezon city, include this place in your list. novotel has this coziness, comfort, class and warmth that can only be found in well maintained establishments with well trained staff.

food is superb in their food exchange buffet restaurant at the ground floor. parking is adequate. wifi is stable and fast.

bathroom amenities are quite limited, though. but don't fret. you can still request for a needed tube of lotion, a shower cap and a sewing kit for free.

best feature of novotel is its location. it's literally adjacent to araneta coliseum and just 20 meters away from gateway mall. it's right across shopwise and SM department store. another 50 meters is ali mall, the very first mall in the Philippines.
Date of stay: November 2019
Trip type: Traveled on business
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Reviewed November 22, 2019

Novotel has always been in my family's top list when it comes to booking hotels in Quezon City. However, when I inquired last November 6, 2019 for a Rotary event on May 2020, I only got a proposal after 6 days, November 12 from their Sales Coordinator Tasha. It was okay since I would understand if they were busy with other clients. I just cannot accept that I did not hear from them anymore after I replied on November 13. I followed up again on November 18. It's now November 22 AND STILL, NO ONE HAS REPLIED. No one even contacted me thru email or sms (they already have my number). It was very disappointing, actually. I feel so disrespected. Thus, we will book another hotel for our event and I will never consider this hotel again.

Date of stay: November 2019
Thank allysiualvarez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 22, 2019 via mobile

I love the room, it's really spacious with couch on the side and nice bathroom as well. The breakfast buffet was great. The food has a complete variety and all of them are delicious. I enjoy my birthday celebration.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank plansangan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 17, 2019 via mobile

I have stayed in this hotel for many times.
All staffs are tremendously friendly!
I would like to particularly mention that “ Jessica “ in Black Jacket, from Cafe is extremely helpful.
Knowing that I am quiet picky with the breakfast served. She always do her best to ensure that I have a good time at the cafe. Bravo!
Highly recommended place to stay.

Date of stay: November 2019
Trip type: Traveled on business
1  Thank simonfoosp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 16, 2019 via mobile

It’s a place for everything, close to shops ,restaurants & transport was accessible.Staff from the lobby to house keeping are very accommodating, friendly and helpful.Security wise very secure .I stayed here for 10days.its a place you can relax and family oriented .You can review them everyday and you receive answer from the duty manager.I stayed
Many times already In Novotel in other countries and they have almost the same policy and of treating their customer especial or unique.They treat them equall whether you are foreigner or local.One needs to improve was in the gourmet Bar staff gave me a water with orange colour instead of what I ordered Fresh orange juice but the Duty manager talk to them and apologised to me and gave me a loyalty drink the next night .Thanks to the manager with a quick response and I hope will not happen again in the future.Suggestion to the lifeguard to implement what it’s in the policy..Duty Manager already talked to the responsible person.
I will recommend this hotel for everyone who wants to be treated lfairly and for a good holiday .You will be at peace and happy all the time .

Date of stay: November 2019
Trip type: Traveled with family
Thank fablibra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 16, 2019

Convenient and nice surrounding. nice staff, helpful and friendly. clean rooms and good housekeeping. can travel around city using taxi but some times the trafic is toomuch and it is faster to walk if you ar ok with walking.

Date of stay: January 2019
Thank LightPacker815088
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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